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“Very helpful store. I sent a package from Va to Dallas tx and the representative was extremely helpful, he made sure my package was secure and put extra tape so it wouldn’t open. Made a return to Amazon and sent it with this store and the representative this time was also very helpful. Quick and easy!”
“I will literally drive 40 mins just to ship items from this location. I’ve been coming here for over ten years and the service has always been efficient, fast, and top notch.”
“Fantastic customer service & they have a little bit of everything! It’s always my first stop before getting in my car to pick up a this or a that…chances are, they have whatever I need!”
“I write and draw children's books, and the product I get printed requires very precise specifications, and JP made sure his machines could produce the results I needed *before* I even walked into his shop. He and his team go above and beyond as much as possible to ensure quick turnaround and quality products that the customer is happy with, and I very much appreciate that...especially when I am facing a sudden and tight deadline!”
“I’ve used their mail forwarding service for the last 2 1/2 months and they have been great! I haven’t had any issues with notifications or requesting someone to pick up the mail for me. In fact, I was really surprised how efficient and accommodating they have been.”
“I love this UPS location! I come here all the time for shipping, printing, copies, you name it. Every employee has been incredibly helpful and accommodating. This is not the closest location to my home, but I choose this location because of their exceptional service.”
“The customer service is exceptional every time I visit this location. Paris, Kalea, and Jalyn are absolutely amazing, knowledgeable, friendly, and client focused. I visit often to print real estate materials and make returns and they always get me in and out in a timely manner with extreme attention to detail.”
10AM - 7PM
5145 Duke St Suite D, Alexandria
Shipping Centers
“I had a valuable painting that needed to be packed and sent overseas. It arrived in perfect condition, and the care with which it was packed was apparent when it was opened by the art dealer. GREAT JOB!”
“I made a pickup and it was a zero hassle process. There isn't much parking in this area no matter the time of day, so you can in the garage for free up to a certain time. The customer service rep here is super nice and helpful. Thanks!”
“I have been using this location for years for all my shipping needs and never have a problem. Nothing has ever been lost returning to Amazon as has been done with other locations. The people here are friendly, expeditious and professional. I don’t know why people are giving them lower scores because they are great!”
“Had to get an urgent international letter out and the owner was willing to stay after hours to help send it out. Fair prices (wayyy cheaper than UPS!) and very helpful and great service. Would recommend”
“The store staff were very helpful when I was in process of recycling my old, non-functioning printer and obsolete ink cartridges. They really listened to my needs, and I was happy to purchase a new printer from that store.”
“Needed a rush print job about an hour before they closed. Staff was super friendly and helpful. Hadn't been to a staples in 10 years but if I ever need anything these guys have my business. This location is great.”
“Listen, I need the upper management at this location to elevate and honor Adrienne. She was phenomenal. I came in to send off a business return and she made me feel like a valued customer, and family her 1st time ever meeting and engaging with me. Bright smile, warm personality, and she was informative. Amazing job Adrienne. She helped make my day brighter! Thank you! FedEx, elevate her!”
4:30 - 7:30PM 8 - 11AM
5601 Eisenhower Ave, Alexandria
Shipping Centers
“I would like to give an accommodation to driver Kohl in the Arlington's Eisenhower Ave Alexandria Virginia UPS center.Kohl went above and beyond to make sure my package was delivered with care and secure. He called to make sure someone would come down and retrieve it right away. He even offered to re deliver once I was off work.Exceptional service and true definition of going the extra mile!THANK YOU Kohl!!”
“When I wanted to send a package to my family in Kansas, Jaden was extremely helpful in answering all my questions! He knew all about how much shipping was, how long it would take to get there, and the day it would arrive to my family’s door. Jaden made my experience so easy and I recommend him to everyone I speak to. My mom even went here and asked for Jaden!! If you come here, ask for Jaden !!!!!!”
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“I had the pleasure of being served by Alli at this UPS Store. His knowledge and patience was only exceeded by his superb service. In the serve yourself post COVID retail environment, it was refreshing to find someone that understood the importance of customer satisfaction. Mr. Alli's customer service should be the standard by which all of your company and franchisee staff is judged.
D.L.Kearney”