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October 2023 by Brittany B
Don’t use the vacuum at this location it will just take your money. I went inside to let the worker know and to get my money back and she told me no. She instructed me to insert another quarter or bang on the machine. She made up some story about “the guy won’t give your money back you can try to call but no money back”. Unacceptable and she got loud about. Poor customer service.
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October 2023 by Jenn E.
Jay and team at Old Town Shell are top-notch. We had our Virginia vehicle safety inspection and they found our tires were close to worn out. Yes - we failed our inspection, but were able to get tire replacements from them quickly (and for not too much more than we would have spent elsewhere). Once resolved we passed inspection and were compliant.. So why the glowing review? Jay and team are helpful, courteous, knowledgeable and go out of their way to ensure you, the consumer, are aware of any issues. (I was shown on the spot the tire problem.). The pricing was transparent and they were able to turn around the tire replacements and renewed inspection quickly. We will definitely will go back to Old Town Shell for our future inspection and automotive needs.
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September 2023 by Colton Wright
WARNING: Never try to get an inspection here. I came back three times and I waited for almost 45 minutes for him to tell me that he had to see someone else first. He was completely rude, and had no regard for customer service at all. This is completely unacceptable and I will never come to this establishment ever again.
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August 2023 by John Moore
We’ve gone here several times and they take good care of our cars.Glad we found a good mechanic in the area.
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August 2023 by Danielle Mendoza
I always bring my car here for state inspections and any work I need done. Honest, quality service every time.
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July 2023 by Carolyn C.
I needed 3 brake lights replaced and the mechanics at Old Town Shell worked me into their busy schedule to handle the task within a few minutes. They were very polite and knowledgeable and charged fair price for the work.
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July 2023 by Nicholas V.
Great people over here, they are quick, efficient, and know what they're doing. I've come to this place multiple times for some custom aftermarket work on my truck and they've never let me down. If you have work that you need done that other shops refuse to do, I would definitely reach out. Everything that's been done to my truck has been done professionally and with care. Suspension kit will be the next project for this great working crew.
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June 2023 by Parker Lee
Lady inside is incredibly rude. Parking lot is a disaster, air pump didn’t work, and the staff is disrespectful as hell. Go to one of the other gas stations near there but not this place
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June 2023 by Elliott Baylor
I had an in-depth conversation with the service manager Jay before I visited this Shell station to get my mom's 2012 Impala serviced. We had gotten a 1500 dollar estimate from another shop that didn't sound right so I called this Service station to get a second opinion and some clarity about the repair work. We know that a technician cannot give an accurate diagnosis without seeing the patient aka mom's car so off to N Washington Shell we went. Jay assured me they would take care of my mom's car. They contacted us once the diagnostic was completed and about half of what we heard from the first estimate was true based upon Jay's diagnostic. We agreed to have the work done to get mom's car back on the road and they got it done! We went and picked it up and it ran great for about 62 days exactly. The car developed a severe fuel smell and started sputtering about. I checked to see if any liquid fuel was leaking and saw nothing. So of course I reached out to Jay with the same trust and hope we had before we drove the car to his Shop initially. He was as pleasant as the first time I met him. He mentioned how good business was for him and I thought that was great. I told him what was happening and he said I could bring the car back in but they wouldn't be able to get to it that same day. I can get mom where she needs to go until her car is repaired so that wasn't an issue. So the next day came and so did the call that changed how I felt about this Service station and Jay. Jay told me that they would have to charge me 149.00 diagnostic fee to find out what may be wrong with mom's car. Why is that an issue for me you ask? Maybe because the repairs were to the fuel injection system initially and the car began to leak fuel from where else but the fuel injection system! There are also warranties on the repair, 90 day warranty on labor, and a 12 month or 12k mile warranty on the parts! I was not happy with his response thinking they should've offered to check if the repair failed or was incomplete before asking for more money. So we declined to have the diagnostic completed and picked up mom's sick car. So we've spent north of 600 dollars to fix mom's car and now it's back where it began 72 days ago. I was hoping to build an relationship and gain a trusted repair shop. Instead I have an inoperable vehicle and great disappointment about the honesty and integrity of this repair shop.
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June 2023 by Megan John
Excellent experience with car repair - trustworthy, helpful, and reasonably priced. I was very impressed by the communication from the manager, Jay, and the price of his team’s quality work. Jay provided a detailed explanation of the problem with my wheel bearing, a very reasonable quote, and multiple time slots for the work to be completed. Jay kept me updated on the process and the fix was performed in a timely fashion. When I arrived to pick up my car, Jay explained exactly what the team did, to make sure I felt comfortable with the process and didn’t have any questions. I felt like a valued customer and, importantly, did NOT feel like anyone took advantage of my lack of knowledge about cars. I will trust Jay with any car issues I have in the future.
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June 2023 by Marcheal Gideon
Stay away from this gas station the customer service is poor. Cashier is never around and never. People can literally walk in their and steal something because the cashier is nowhere to be found.
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May 2023 by Elijah Smith
Extremely professional, brilliant team. Jay is an excellent communicator and he never calls with bad news unless he has 2-3 solutions lined up. He is flexible, and he is willing to work with you and this is the type of shop where they are more interested in the long term relationship than making a quick buck and upcharging.Sincerely appreciate Miguel's craftsmanship! Excellent mechanic and extremely knowledgeable. Will be coming here exclusively from now on.
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April 2023 by C Thompson
This station always fails to stay open as late as they are supposed to, disappointing to say the least. I went there 20 minutes prior to "closing time" yet they were already closed. Don't seem to care that they miss out on business by opening late and closing early. The woman at the front is EXTREMELY rude. I have witnessed her yell at customers and hang up on people over the phone. Will NOT return as long as she is employed here! They advertise emission hours that are also false and customers have to wait until the guy finally shows up. Use other nearby stations.
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March 2023 by tarell B.
I went to this shell gas station to get a state inspection, both of the mechanics were very rude, the guy (Asif) who did my inspections got very loud and belligerent with me because we had a misunderstanding due to our language barrier. The manager was very nice guy but I will never patronize this establishment because the customer service is the absolute worst.
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February 2023 by Katie Johnson
Great customer service -- I had to get my emissions & safety inspection for the state of Virginia here and had some maintenance work that needed to be done to pass! The team here offers fair prices and were very kind in walking me through the issue and which parts needed replacement and gave me options. They did good work and everything was repaired quickly. Highly recommend.
