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March 2024 by Matt Washington
Showed up for an appointment. Said I didnt have one even though I have an email then the glass was not available after waiting 2 months and the person at the counter could only send an email and I still dont know when this will be fixed. Then to add insult to injury they made wait to for them to wrap my window.
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March 2024 by Jay Wilson
They did a great job! Quick and efficient! Great customer service!
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March 2024 by Crystal B
First of all, Safelite is insanely expensive, $800 something without insurance, $500 with insurance (for my particular vehicle). Can't actually speak on the service. Oh wait, yes I can. Years ago, someone tried to break into my Jeep Cherokee and they broke the smaller portion of the back passenger window. Safelite came to my house to replace it (I myself was not there at the time, but someone was home). Now, if anyone knows about SUV windows, you know that most, if not all come with tinted rear passenger windows. When I got home, as soon I approached the driveway, I could tell that the glass they replaced my broken glass with was not the correct glass because it wasn't tinted and didn't even match the bigger portion of the window. They did come back and replace it, but for a professional company, the technician should have realized that it was not the correct glass before installing it.Secondly, I'm currently in the process of finding another service center (different company) to replace my cracked windshield (especially after reading some of the comments), not just because of the cost, but also because I can't even get anyone on the phone to ask a question. It's just a recording and a bunch of prompts that lead you nowhere. It tells you to go to the website to schedule an appointment. Then, it hangs up on you. I HAVE A QUESTION BEDORE SCHEDULING AN APPOINTMENT! Like someone said in the comments, this is a red flag. This would definitely be an issue if there was a problem after installation of a new windshield. Not having a line that your customers could call and talk to an actual person if they have questions or concerns is very poor customer service. It gives the message that Safelite doesn't even want to deal with their customers.I really hope I can find another company so I don't have to pay Safelite's super high cost and potentially deal with the mishaps I've been reading about and have experienced myself. I think I've found another company that is $120 cheaper than it is with insurance and $400 something cheaper without insurance. And they recalibrate any safety features that need to be recalibrated.SAFELITE YOUR PRICES ARE WAY TOO HIGH!!! AND I DON'T LIKE THAT I CAN'T TALK TO A LIVE PERSON ON THE PHONE!
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March 2024 by Danilo Castaneda
Alan is a great tech! Took his time and was professional
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March 2024 by James fleming jr
Alan installed my glass with precision and a personal touch of class. The experiences with Nelson and Diana was incredibly smooth. This team are very professional and impressionable and it's a must to go and experience what I experienced with this team.
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March 2024 by Asia Hall
It was really easy to make an appointment and get a good time. They service was great all in all im very happy to have my windshield fixed. I will say it was extremely hard to get in touch with someone because the shops number isnt listed anywhere. The only thing listed is the customer care number and automated phone call wouldn't connect me to a live person. That was extremely annoying.
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March 2024 by jennifher hernandez
I recently had my Camaro's window replaced at Safelite, and I couldn't be happier with the service. Store manager Nelson's outstanding and welcoming approach from the moment I parked set the tone for a positive experience. Juan was equally welcoming, exceptionally knowledgeable, and ensured that every aspect of my Camaro's needs was addressed properly. Their attention to detail and customer satisfaction was evident throughout. I highly recommend this Safelite store for their excellent service.
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March 2024 by Kelli Johnson
Insanely quick turnaround (less than two hours for a windshield replacement), solid work, and wonderful staff! We hope to not have to come back anytime soon, but if we do, we know our vehicles will be in good hands!
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March 2024 by Gabriel Wolf
They are doing a fantastic job. I went there to replace my windshield and insurance sent the parts. Nelson promptly took care and got the correct parts and Tyrone assembled it and took great care. This autoglass does a great job and makes sure that you have a great experience.
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February 2024 by Niky Bihms
DO NOT USE SAFELITE!!!!1. A master technician was needed because evidently the windshield is difficult to install and requires calibration. I came in for the appointment and they installed a new windshield. I immediately noticed that the driver's side of the windshield had messy goop along the side of the windshield and what appears to be holes in the seal. The technician told me that this happened because they used too much glue and when they pushed down the excess glue seeped out along the edges. They told me I would have to give it time to dry because it would only get messier if they tried to address it while wet, so I got a second appointment.2. Second Appointment. Whatever they did looks like nothing changed so now they say it can only be resolved with a new windshield so they can seat it properly. That's fine, but they want me to pay the deductible and this will be a warranty repair. Why would I (or my insurance company) pay a dime for mediocre work.
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February 2024 by Edmond Baylor
Cecil does great work!
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February 2024 by Juan Tobias
I give 5 star to Anthony he explain me everything and he apologized.The front desk lady too 5 start . The other technician the make me wait 2 hrs just to tell me they can’t do it because of the LED light. Then I wait 40 so another technician go to my truck and explain me why the couldn’t do it . If you want to do a glass change ask for Antony
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February 2024 by Frank
These guys got me in and out in under 3 hours on a busy Saturday and without an appointed. They were all friendly and professional and the windshield looks great. The waiting area could use some USB ports. Other than that it was a great experience
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January 2024 by Robert Leonard
Great customer service!!! Very professional
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January 2024 by Lee Domer
Manny did a great job on my vehicle, I highly recommend this location. Super cool and fast!”
