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January 2024 by Luisito
I want to preface this review by saying I have NEVER purchased or used Revelation Services.I called for a calibration estimate and mentioned an issue I was having with a recently purchased Sony.Tim proceeded to gather some information and within hours had a tier 3 direct phone number for support.He had absolutely no dog in the fight, this level of customer service is rare in todaysIndustry and it’s nice to see there are still passionate people who truly care to help others.I ended up returning my defective screen and will 100% be buying the replacement through Tim.
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December 2023 by Warren ..
I have done a couple of projects with Tim over the last year and have been really happy. He listens to what your needs are, and meets you where you are. He doesn't try to upsell you on things you don't need. The quality of the work has been great and when there are issues that come up, he takes the time to troubleshoot and has always been very honest and transparent. I would definitely do future projects with him.
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December 2023 by Mitul P.
Tim was very helpful, he wasn't able to do my project bc he recommended my current AV I do it as it would save me cost. Very transparent and very knowledgeable. Will be using him in the future for sure!
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November 2023 by John H.
Tim Cobb installed my new TV and sound equipment, linked everything to the existing dvd and Fios set up and was then careful in ensuring that I (a novice) was comfortable with how everything worked. Importantly, after almost two years when I needed help with the system, Tim was there to set me right. Excellent service throughout.
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November 2023 by Howard Moore
I was having various problems with my smart TV and Apple Streaming Device. Tim phoned in advance to say he could arrive one hour earlier than scheduled; FANTASTIC.He arrived and got busy. His knowledge is extraordinary! All fixed within one hour and for a fair price. DOUBLE FANTASTIC!!I would recommend his services without hesitation.
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October 2023 by Howard J.
I was having various problems with my smart TV and Apple Streaming Device. Tim phoned in advance to say he could arrive one hour earlier than scheduled; FANTASTIC. He arrived and got busy. His knowledge is extraordinary! All fixed within one hour and for a fair price. DOUBLE FANTASTIC!! I would recommend his services without hesitation.
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September 2023 by Madeline Kronfeld
Very happy customer! Tim and team were able to come out the same day I contacted them to mount my TV. They brought all the tools and extra lengths of power cords to make sure it looked clean. They were friendly, efficient, and I highly recommend!
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August 2023 by John O.
Working with Revelation Services and Tim's Team designing my customized home theatre was an absolute pleasure. Other quotes I received from related home theatre companies was more of a 'cookie-cutter' approach of what you should get in a townhome. I found Revelation Services through a typical Google review search along with taking a look at BBB. Once I spoke with Tim and once you speak with him you can tell his passionate about his craft and actually listens to the customer; that's something new to me. Lol! However, closely working with Tim, he designed a theatre system (rack, speakers, tv, WAPs, running cables (all types) from all 3 floors, etc.) that reflected my optimal seating area, centralizing the sound precisely where I wanted to be seated. Tim has a team of an electrician, plumber, software programmer, painters and more; he can get just about anyone else he needs to complete your project. In addition, he recommended an alternate to a Crestron controller...an app called RTI Panel that can be installed on any Apple or Android device. This is where the software programmer came in handy. He ensured there were proper delays installed in order for each device or option selected would automatically open/close. Suffice to say, not dealing with a plethora of remotes is a first for me and I won't go back to using at least 3 remotes! Summation, at the VERY least, ensure Revelation Services in one of the companies to receive a quote from; he really does stand out from some of the competitors. Just be careful...he truly does not know the word no and will install any option/feature you want. But, the important key is that he will tell you if what you want works and if it's a good 'bang-for-your-buck'.
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June 2023 by Roy Ebert
I have been dealing with Tim regarding a problem with my Samsung TV. I am impressed with Tim's knowledge, but even more so with his willingness to go the extra mile in service. Tim took it on his own to contact a Samsung engineer to find out about my issue.It seems unusual these days to experience real service from most people we deal with. It is a very nice experience to deal with someone focused on their knowledge and service.
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May 2023 by Sheanon C.
Tim was thorough and professional. After another company left the job in the middle with no explanation, he was able to pick up the work and complete it while fixing issues the previous left me with. He also takes the time to explain what he is doing and gets the job done. Also was friendly and gave me free advice on other issues I was having.
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February 2023 by Steven Nelson
Called Revelation Services to help with mounting two TVs after deciding DIY was going to be a disaster. Tim was on another job, but called me back within 30 minutes and scheduled the appointment for same day. Tim and team were efficient, professional and did a great job with the installation. Pricing was fair and transparent from the first conversation. Excellent service and would highly recommend!
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October 2022 by Aron S.
Tim was phenomenal! I called after hours to request information. He called back the next day and spent over an hour on the phone with me, explaining the quality of the equipment already in the entertainment room from when I bought my house. He then walked me through the options to take advantage of my equipment and space. He actually recommended another business for a portion of what I was looking to do and offered options for how he could help me with the rest of the project. He did all of that with no obligation. He was very knowledgeable and helpful and I would definitely recommend him and use his services!
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October 2022 by Sheldon M.
Spent three hours on the phone with the owner, Tim, on 8/16. He promised to get an estimate out on Friday 8/19, but I never heard back from him and still hadn't even though I've reached out twice after 8/19. I had to complain on yelp in order for him to text me back.. After reaching out he apologized and made me feel comfortable enough to take down my negative review. Sure enough though, a couple weeks after taking down the review he ghosted me again. Last heard from him on 9/7, it's now 10/19 and I've heard nothing even though he promised to follow up with a final estimate. He seems to make promises that he cannot keep, which is super annoying. I'm okay with businesses deciding not to provide an estimate, but the poor communication just feels rude. I would also add that while providing details about the project, I found it difficult to get a word in with him. He just talks non stop. He did appear to be knowledgeable but is probably not a very good listener. If there is some complexity to your project you should probably go elsewhere. EDIT: Tim's reply is indicative of how he does things it seems. Zero accountability on his end. See the attached screenshot where he provided some information about the estimate and said he would follow-up. Never heard back from him until I posted my review this morning EDIT 2: Notice how he ignores the fact that he said he would follow-up but never did. Again, zero accountability and almost seems like gaslighting. Choose wisely folks. EDIT 3: Adding yelp and text messages from the first time he ghosted me so it's documented here and others can know to avoid this guy. He does an awful job of setting expectations with clients and in some cases just outright lies about timelines on when he'll follow up. I gave him a second chance to make things right after I initially posted this review back in August. He barely apologized and instead tried to act like I had my dates messed up. Can't even give a sincere apology. Clown behavior.
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September 2022 by Julia Cheringal
Excellent! After 4 trips to our home by Verizon and countless hours on the phone our wifi and cable issues were not resolved. THANKFULLY we found Tim and his team at Revelation Services. Tim was knowledgeable and was able to educate us on the issues. He offered helpful and insightful suggestions. He and his team resolved the issue in an efficient manner. Most highly recommend!
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September 2022 by Gary P.
Wow! This guy knows his sh*t! As result of our 30 minute phone consultation, we've decided to take a different direction with our AV setup. Above a fireplace isn't as easy as we thought. And it will make the TV high up.
