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October 2023 by Charan singh
Getting my own money out seemed like an inconvenience to Maxim Mokshin. Terrible experience!
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August 2023 by Guy Thompson
Competent and polite. Excellent follow thru.
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May 2023 by A J
They don’t want your business
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March 2023 by Taylor Smith
Mara made everything so easy. Excellent customer service provide.
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March 2023 by Soni Vase
Mara made everything so easy. Excellent customer service provide.
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March 2023 by A Shoukat
This PNC bank is engaging in some unethical practices. They adore you when you're opening any accounts. However, if you close an account, it is never closed and remains open. You call back, asking why this is happening, and speak to the same people... They say they'll do it right away. This never occurs because you check back in a week and it is still open. I really hope corporate takes action because this is ridiculous, deceptive, dishonest, and plain disrespectful!
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September 2022 by Nathan Williams
I have a business account with PNC and whenever I have issues with my account I come to this location. Even though it can be frustrating, (as any issues with money are) the branch manager Nick and his staff are always extremely helpful and show genuine concern. I understand that there is a lot of red tape to jump through when it comes to handling account issues, but he always calmly explains what is going on, is extremely knowledgeable, and will always do whatever he can to rectify the situation.
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August 2022 by Ivan Nakoneczny
Unsatisfactory service. Received incorrect info from Ali- so don’t believe what he says- need to verify. And the branch manager, Nicholas, took forever to return my calls, and gave me an uncommitted responses about returning fees that were improperly deducted every month. Basically. If you have an issue at this branch you should elevate it to corporate immediately.
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February 2022 by Stephanie McNicholas
Never will I ever bank or walk into a PNC bank again!
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May 2021 by Anika Berne
Ken provided me with a wonderful experience. He’s very knowledgeable and personable. I opened new accounts for my kids with him and plan to continue bringing my business back to this location because of the unique experience. He knew that I had to be to work, so he got me out of there in no time while still being very thorough. Thanks Ken, for making me feel at home.
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April 2021 by Babur P
I recently opened an account with PNC Bank Alexandria branch and their representative Constantin Anateiciuc was extremely proficient and professional and went above and beyond to get my account opened, he was very helpful in explaining how to use and make transactions through this site. I was very impressed with his customers service and would recommend this bank and specially Constantin A. for anybody who is looking for a company who has your back and best interest at heart.
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January 2021 by Brehan Negewo
Great service and great people
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September 2019 by christine gonzales
Great costumers service ,they help me and my husband specially thanks to Mrs.Shazia Kashif who help us to get our bank statement from 2016 up to present.
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August 2019 by rashida waddell
Horrible customer service, horrible long wait times, lack of available tellers, lack of paper documentation for business deposits, and poorly trained employees combine to make this bank the absolute worst. If we were not required to use PNC Bank under our parent business contract, we would close our accounts immediately. If you are a business owner, any other banking option is a better option than PNC Bank, and very specifically the Hilltop branch. Also, lack of online banking services and easy money transfer options like Zelle, are poor business planning decisions.
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May 2019 by F Y
A bank with no tellers. Waited 20 minutes for a person to become available just to make a simple deposit. Should've been in and out in less then 5 minutes had they had a teller. Terrible idea to not have them. Won't be back to this location
