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August 2023 by Kyle
I had a great experience with Penske. Kaitlyn Golding was extremely helpful and the process went very smooth. I would recommend booking with Penske as the customer service was optimal.
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August 2023 by Ryan Glasshoff
Del the roadside mechanic is the most upstanding individual you could ever meet. He represented the company as of it were his own. Best service ever.
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July 2023 by John Carr
I had a very positive experience at the Penske dealership at 515 S. Van Dorn, Alexandria, Virginia.Made a last-minute reservation through Penske 1, and was directed to this location. Upon arrival I was greeted by a young lady, whose name is Kaityln.She confirmed my reservation in a matter of a minute or so. She was also able to help me with a situation that was my fault(driver’s license). She could tell that I was in a panic situation, and she took care of the matter. I got true professional. Was very impressed by her willingness to help me and get me on my way.I found the service to be impeccable at this location. The truck was clean and after a few minutes I was off and on my way.If the situation arises and I need a Penske truck and I am in the vicinity, the South Van Dorn location will definitely get my return businessThanks again, Kaitlyn for all of your help.
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June 2023 by Scott Donaldson
I didn't realize that a small van was more expensive than a boxed truck. Check prices before renting. There was $100 plus difference, but all turned out well. An employee helped me out and made it all good. Thank you
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June 2023 by Jared Barlow
stood around for 20 minutes waiting for my rental i booked ahead online. nobody was anywhere to be found and i spent 20 minutes on hold on the phone as well. nobody in the shop or office.eventually someone came to the office and i got the truck i rented.
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June 2023 by David Godoy
Availability when other rental locations had none, friendly staff, and a better price than others. What more could you ask for?
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April 2023 by Jefferson Robertson
Friendly staff, quick and easy, reasonable price!
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March 2023 by Rob
Avoid this location. Completely unacceptable service.They called me three hours before my reservation saying they did NOT have my truck available anymore. Instead of offering another truck for the same price, they tried to get me to pay the 3 x what I was originally going to pay for a larger truck. I had to call corporate Penske to get them to liaise with this location to give me a larger truck for what I would have paid. During this process, the store associate did NOT apologize once or have any empathy for my situation.The truck I used was filthy on the inside. There was a sticky molasses like substance on the floor that coated a lot of my furniture and was a pain to remove.To add injury to insult, I was charged an extra $230 after turning back in the truck because they erroneously entered the miles driven in the system. I had to call to have them reverse this charge. Absolutely ridiculous.
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January 2023 by Anthony Hughes
I worked with Darryl and he not only was helpful, but very cordial and knowledgeable - A+ guy with an A++ attitude and work ethic.
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December 2022 by J Sellman
Awesome customer service great attitudes awesome front desk folks
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July 2022 by Matthew Letarte
I highly recommend this location. I had a reservation for a truck fall through at the last minute. I came here and had a truck in less then 30 minutes. Very efficient, professional service.
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July 2022 by ethan mathews
I appreciate that Penske delivers on your reservation, no bait and switch. My truck was brand new (289 miles). The staff (Badr) was very helpful and accommodating. He went the extra mile which was greatly appreciated. It’s the quality of the equipment and the staff that separates Penske from their competition.
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June 2022 by Jesse Jardim
Great service, super clean truck, easy to book and pick up and a very low price. I would highly recommend the Penske at S Van Dorn in Alexandria
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May 2022 by Borislav Bulatovic
Rodolfo was horrible to deal with. Never again will I or my partners rent or buy from penske. I own a moving company and we have purchased over 15 tricks in the past 6 years and we definitely will mot be bringing our business over to this horrible establishment nor ever renting from it. If there is a manager in charge who wants to respond to this please do and leave a number so I can contact you.
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February 2022 by Ahmad Zaki
I prefer Penske to Uhaul. I rented a truck on Feb 26, 2022 and returned it the same day at 5:20 pm. No one was in the office so I dropped off the keys and filled up the tank. Today Feb 27th, 2022 I have called several times to let them know, but no body picks up the phone.
