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June 2024 by Joseph Lee
This branch has the best customer service out of all the branches i been to in 3 different states. Karen is the main reason i go to this location specifically and i have closer ones near by. Soon as i walk in she will stop what she’s doing just to help me even if there are tellers available, instead she brings me into her office to take care of me and thats happened on multiple occasions. Karen goes above and beyond and even if she didn’t the service is still that great! I would never know if she’s having a bad day because her customer service is that awesome. I hope she never retires!! Job well done Karen!
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February 2024 by Shanika Rhodes
I am big on customers. I want to say thank you to Karen she was very understanding of my needs and was very patient with me. I closed on an auto loan recently and she helped me from the moment i walked in to the moment i walked out with the most exceptional customer service I’ve experience in a long time. THANK YOU KAREN!
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June 2023 by Willian Mora
I came to the bank on the recommendation of a friend. Riccy Perez was the banker who assisted me and opened my bank account. I explain in detailIt's all about my account and online banking. Excellent services and everyone speaks Spanish.
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May 2023 by Chrissy Bee
On my way to Star bucks, I just had to leave this review for potential customers who love good service.Thank you Karen Sims the experience here at M&T Bank is awesome. Im always greeted with a smile by everyone! Mrs.Sims is my favorite amongst all the friendly associates.Mrs.Sims has great product knowledge and she is very helpful. My only question is why can’t every place of business have the same level of service as here? ?
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February 2023 by Amy Henriquez
I recently took a young man to open an account at this M&T location. I can honestly say I have never met a banker like Riccy. She took the time to explain everything to him. She answered all his questions. She was super knowledgeable. He went back today to deposit his first paycheck and Riccy greeted him with a smile and called him by his name. I am so impressed!!! It is obvious that she loves her job! ⭐️⭐️⭐️⭐️⭐️
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January 2023 by Jose Cruz
My friend went into the bank today and the branch manager racially profiled her and put a hold on her account because she felt that because she was black the money was not hers after speaking to a m&t rep they told my friend all the bank manager had to do was manually add her info but instead she refused and began to racial proffer her and lied saying she was with someone while hiding in her officer letting her co workers ask the questions for her the branch managers name was Iram Sikander
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June 2022 by Talha Chaudhry
Better than most banks in the area if not all of them. Friendly easy going helpful staff. In and out within few minutes for most needs!
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May 2022 by malo nasseri
I have been going to this branch for the past 10 years. With every visit Karen has always answered and helped with my banking. Her customer service is great and professional , making this branch one of my favorites in the area.
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September 2021 by tamia agosto
The branch manager was outstanding with service and she was very helpful in every way and touch my heart as a caring and concerning person for the out come of my resolutions at the time she's deserves a raise ❤
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July 2021 by Andre Cote
I have a retirement check from this bank and they will not honor it, cash it or allow cashiers checks to Equal the amount of the check.
It’s their check!!
Not sure as I got what I consider a lousy response from the manager. Stated she can’t verify the amount is in a checking account. Well then how did they write the check? Hmmmm
Sounds like Corporate BS to me.
You have my money but won’t give it to me.
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July 2021 by Dani Donkor
Best customer service ever!!!!
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March 2021 by Js
One of the worse customer service ever. Even its totally unacceptable for being treated like this from the manager.
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September 2019 by Akwasi Boakye
Worst customer service,may have been good couple of years ago but very, very poor now
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September 2018 by Elaine Hoffman
Excellent customer service!
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July 2017 by de Framabrico (Zeep7112)
Love going to this M&T Bank. Excellent customer service.
