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July 2024 by Timothy Lowery
If you haven't seen the movie Arachnophobia, go to this location because they're playing the sequel in the lobby. The second you walk in you're greeted by from what I perceive on a weekly basis, multiple families of spiders, this lobby clearly has not been cleaned or wiped down in months maybe even years and if you have even a general standard of cleanliness expectation for multi-billion dollar companies or standard level of cleanliness in general like I do then you too would be appalled. I just moved to the Alexandria area in March and have been going to this location ever since. I work late nights and my job requires me to deposit cash here on a weekly basis after work which means I am forced to go to the self service ATM in the lobby. I've only been fully inside this bank once and the teller was welcoming and great (hence the 3 stars). I was honestly already considering acquiring a different bank account at a much closer bank, looks like Charlotte and friends have helped me officially make that decision. Farewell M&T. (And please be aware as I'm writing this, yes I officially have arachnophobia)
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March 2024 by Stacy Abrams Jr.
United Tradesmen Group LLC, which owns and operate ALHPA IT Systems, and also is a African American Women majority owned business , opened a business, and personal account with M&T Bank at this branch last month was frozen this Tuesday 2/20/2024 with few activity on the account for no apparent reason. We only deposited one check on our business account which was from our Mutual Client who also has an account with M&T Bank so funds availability will be quicker. The bank will not explain why our accounts are frozen and/or what lead to such. I have filed a complaint with the cfpb and United Tradesmen Group LLC will utilize legal resources moving forward.
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January 2024 by dolores cody
I have banked here for years and I have only had the best and the highest customer service. Rosie is a star. She is consistently helpful, kind, service oriented and professional. Zee is also professional, kind and always helpful.As to the phone, it has been my experience that it’s answered on the first ring at least 95% of the time. It has never been a problem.As long as I receive such great customer support I would never bank anywhere else.
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January 2024 by Olivier W. Garnowski
I love this bank. All the team is very friendly and helpful. Z is taking care of me the most, but everyone is so nice.
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January 2024 by Rhonda Medina
No problems. I see all the negative reviews, but I've not experienced these issues. Phone calls are answered, I've been able to walk-in and get problems resolved. Deposits and withdrawals have easily done.
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November 2022 by Tony Hashemi
Hello to everyone in Virginia. This bank has the most racial employee I have ever seen in my entire life. Let’s start with the branch manager Montgomery if you’re not black he won’t even talk to you. Simple the assistant manager Rosa if you’re not Spanish she won’t even look at you. Wednesday, October 5 I went inside to make a payment on my credit card since I didn’t have my glasses so I had to take the print out and I told her I’m going to get my glasses and I will come back Rosa will help me will help me as soon as I come back Rosa moved from the lobby to behind the counter and I waited 25 minutes and there were no customer in the lobby except me. The store manager he was playing game on the computer. If you’re not Spanish or black please don’t go there because they will insult you so bad with their body language with. it happened several time with me I let it go but this time no no way in hell everyone should know what’s going on in this branch I have complained this branch three time and I have not seen Any result except getting worse. That’s my take about these people
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June 2022 by Shelby Richardson
I just wanted to take a minute to highlight Riccy Perez! 100/100 best experience I have ever had from someone in regards to helping me. She went above and beyond her job to ensure I was actually getting help/having my issue resolved. I spent hours on the phone and even booked an online appointment through M&T and never once received a call or email back from anyone trying to help me. I randomly called this branch and spoke with Riccy who immediately stepped up and worked behind the scene to help me. M&T failed to contact me or notify me that the check they issued for our property tax had been returned. It wasn’t till I received a final notice from our courthouse about a possible lean on our first ever home, that I was made aware. It was an absolute nightmare trying to get it resolved till Riccy started helping me. I’m beyond grateful! M&T needs more employees like Riccy! I hope you show her that you value her work ethic! Because finding and keeping that great of an employee should be a high priority.
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May 2022 by omar al ali
They don’t answer the phone never
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April 2022 by Cody Prescott
Zee Barnes has a disgusting attitude. Ran far away
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March 2021 by mohammed Al-shawabkeh
Absolutely despicable customer service, the spanish lady at the branch was very rude and unprofessional, she definitely should not be handling customers. She is the reason that i will be closing my account first thing in the morning. It blows my mind how this lady still has a job when every single friend of mine that banks at M&T complained about her disgusting attitude as well.
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October 2020 by moh Odeh
Absolutely despicable customer service, the spanish lady at the branch was very rude and unprofessional, she definitely should not be handling customers. She is the reason that i will be closing my account first thing in the morning. It blows my mind how this lady still has a job when every single friend of mine that banks at M&T complained about her disgusting attitude as well.
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September 2018 by keani mcdow
I have NEVER in my banking life experience the lack of customer service as I have received at this branch. Rosie Reed is the worst bank representative her attitude is nasty & she has on more than one occasion gave me the incorrect information. I have been trying to get rid of my account and can not seems to for my account being constantly charged by a merchant I do not choose to do business with anymore. However, my issue is that since I keep receiving false information it is causing my account to keep going in the negative. Please be aware if you go to this branch that you will receive false information if it is coming from Rosie Reed.
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September 2018 by Keani R.
I have NEVER in my banking life experience the lack of customer service as I have received at this branch. Rosie Reed is the worst bank representative her attitude is nasty & she has on more than one occasion gave me the incorrect information. I have been trying to get rid of my account and can not seems to for my account being constantly charged by a merchant I do not choose to do business with anymore. However, my issue is that since I keep receiving false information it is causing my account to keep going in the negative. Please be aware if you go to this branch that you will receive false information if it is coming from Rosie Reed.
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May 2018 by C. Car
RUDE AND UNPROFESSIONAL
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January 2012 by A Google User
I moved down here from NY two years ago and WAS always happy with my business with M&T. Since dealing with the Old Town branch I have been so unhappy. They either never do anything right or they say they can't do somethig...then I call my old NY branch to ask the same question and they say it's no problem and do it just take care of it for me. Or I call the 800# and they take care of it saying they're not sure who I'm dealing with at the Old Town location but it's no problem for them to handle my request. It seems that the people who work at the Old Town branch don't know what they're talking about. Take your business to another M&T branch.
