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October 2023 by Anita D
When my license plate wasn't being bent in by this car wash facility, the experiences were good. This review is mainly for the customer service following my (then temporary) cancellation of membership. I cancelled before the start of September and noticed that I was billed in late August for September. I reached out several times to customer service and after back and forth conversations, with several people, was told that they will not reverse the charge. My vehicle hadn't been there since about mid-August, so this was frustrating, They were not willing to budge on their policy. Just be warned that they are very rigid and be sure to weigh pros and cons before signing up for their unlimited service (which apparently they place limits on). Additional star for prior experiences.
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October 2023 by DONTE ELLIS
$30 for a basic car wash? That’s only the outside? Then as I pull up to the TOUCHscreen kiosk to choose which option I wanted. The guy yelled “yo! don’t touch the screen” it’s a bit overpriced for just a 10 second carwash that leaves water spots all on the car. As you exit It’s nowhere to dry your car or vacuuming. Yep, This was my first and LAST visit. ??
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September 2023 by Ean
BEWARE UNLIMITED MEMBERSHIP SCAM! I canceled after one month of non-use. Got the confirmation e-mail that it had been canceled, but then they restarted my membership a month later without any request on my part. Now they won't reimburse the last 10 months of membership fees that went unnoticed on our card.
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August 2023 by Crystal Hutson
Cars are not cleaned very well. The price point is not worth the quality of wash. Some locations have no vacuums. Managers are awesome people though!!
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August 2023 by Keisha E.
I pay monthly for unlimited washes, but only wash my car 1 or two times a month. Eveytime I go, the computer say I've already used my wash for the day. Usually the attendant will see that my car is clearly dirty and let me through. But today the manager kept insisting that I already had been through. I showed him the dirt on my car and told him i didnt have any other car that would have gone through, so he reluctantly let me go. Either the computer system has a glitch or someone is scamming using my license plate # to get free washes. I put in a complaint through their online portal so hopefully it will get fixed.
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July 2023 by Brian N.
This place isn't worth your time or money. Full Service like at Mr Yates Car Wash down the street is what I'm looking for. At Mr Wash, I still have another 30-45 minutes of cleaning to do myself, so I might as well save the money and do it myself. After my wash at Mr Wash, I still have to:-dry the car with my own rags and clean missed spots like bird poop and bugs, which the wash doesn't actually remove, and dryers don't fully dry car-clean my rims (the wash hardly touches them)-apply my tireshine (not available from Mr Wash)-vacuum my own car-clean all my windowsSo...if I have to do all that, why would I pay Mr wash? I'll just wash it myself? Doesn't clean my car and doesn't save me any time?
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July 2023 by Levi King
If I can give a zero, I would. Went through the wash twice, came out with different scrapes, not "scratches", on my Lexus each visit.I just bought it the car so they were not there previously.This is absolutely ridiculous -- I am not sure how this place is still in business. This experience aligns with 100% of the reviews. I cancelled the membership the day after I bought it.I don't even know where to begin with my frustration, and believe I should be compensated with the damages to my vehicle.If this business truly cares about their customers, someone should reach out to me and make me whole for the damages to my property.DO NOT COME HERE. THIS IS THE WORST CAR WASH, AND WILL DAMAGE YOUR VEHICLE 100% GUARANTEED. Pictures are attached.
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July 2023 by Levi K.
If I can give a zero, I would. Went through the wash twice, came out with different scrapes, not "scratches", on my Lexus each visit. I just bought it the car so they were not there previously. This is absolutely ridiculous -- I am not sure how this place is still in business. This experience aligns with 100% of the reviews. I cancelled the membership the day after I bought it. I don't even know where to begin with my frustration, and believe I should be compensated with the damages to my vehicle. If this business truly cares about their customers, someone should reach out to me and make me whole for the damages to my property.DO NOT COME HERE. THIS IS THE WORST CAR WASH, AND WILL DAMAGE YOUR VEHICLE 100% GUARANTEED. Pictures are attached.
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July 2023 by Katherine N.
They must constantly try to upsell their membership package because they know one trip through is not enough to clean your car. For a vastly overpriced service, they left streaks on my windows and waxed over the dirt on the hood and roof of my car rather than cleaning it off.
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June 2023 by kdins31
If you are considering getting a car wash in Alexandria or around the area, this should be the very last place you consider. $30. The actual car wash itself is exactly what you would get at an Exxon station. They don’t wipe it dry and they provide zero interior wipe down. A total waste of money and my car isn’t even really that clean because there’s wet spots everywhere. The rims on my wheels are still filthy and the windows are soaked. Awful awful place. $30 down their drains.And, all of these five star reviews are clearly fake. I have never read so many reviews where a random worker is identified by name. I pulled in, paid the fee at the machine, and drove through the car wash. There is no reason or opportunity to talk with an employee, or any need for “customer service.” You drive in, pay, drive out. These reviews must be for a different location or they’re bogus. Don’t get fooled like I did.
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June 2023 by She “TheFoodCric” P
$30 for a 10 second card wash. No vacuum cleaning at all! Please don’t waste your money. What a waste…. I wish businesses weren’t allowed to rob people this way. No pricing until you pull up to the pay machine. Monthly subscription is $30 as well. I think I’ll be going once a week to get my money’s worth for 10 seconds.
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June 2023 by Steve Perry
This car wash is a rip off.30 bucks for a half way wash!They don’t take cash and if you give them a cc they keep charging you every month!The place is a night Mare!Run!Don’t walk away!Probably the biggest scammers in the area!I will never give them another cc!
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June 2023 by Kiah Zaremba
I give this place 1 star because my car is cleaner than it was before, however, I wouldn’t say looks like it just had a 30 dollar car wash. Also there are no options to do a hand dry or even self serve vacuum after. Overall a huge disappointment.
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May 2023 by Margie Fehrenbach
I had a limited membership for two months transferred from my husband to me. Somehow, it did not show up when I tried to get my car wash. Diana helped me get the information properly into the system. She was courteous, efficient, helpful and a pleasure to work with. Her customer service was top notch!! Employees like Diana are the reason people want to do business with Mr Wash!Service: Auto detailing
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April 2023 by study forEdD
Tunde--was personable and gleeful in making this car wash a fabulous experience! He was clear about the policy and services. In fact, he specifically stated "58 free days" then I could cancel or choose $19.99. By the same token, he came near to the washing area to direct me how to maneuver my car. He truly deserves 7 stars like an extra-credit to showcase his passionate professionalism.Service: Car waxing
