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November 2023 by Greg Prunchak
Have been coming here for 20 years, being from the area and wanting to support the business. Unfortunately, it has gotten so bad that I cannot recommend it to anyone. Since they reconfigured the layout, my car has been left wet top to bottom three times in a row. Each time I say something to staff, they say "all done" and point me to a bucket of rags if I want to dry it myself. Very disappointed to see this local business fall so far.
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October 2023 by Double Doosxx
Just left this place and my car looks the same as it did when I arrived. Got the 40 dollar supreme option and there are streaks all over my doors, wasn’t vacuumed, windows are still dirty (inside)and they had someone else’s floor mats stuffed under mine. Funny thing is they obviously didn’t fit my car but they still stuffed them under my mats. Ahhh and literally as I write this I notice damage to my glove compartment.
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October 2023 by K E
Probably one of the worst washes I have paid for. I bought the $40 package. The man who collected the money was extremely rude and he thought we didn't understand so he yelled.My car was barely vacuumed and the seats weren't even cleaned. The wheel rims still dirty.I won't be returning.
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October 2023 by Kelly Sosa
The man who dried up my car was super nice & understanding to what I needed to get done !Service: Auto interior vacuuming
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September 2023 by Karencita E.
Probably one of the worst washes I have paid for. I bought the $40 package. The man who collected the money was extremely rude and he thought we didn't understand so he yelled. My car was barely vacuumed and the seats weren't even cleaned. The wheel rims still dirty. I won't be returning.
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September 2023 by Jairo L.
This place just lost one more loyal customer very poor customer service. Stay away from this place
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September 2023 by Joseph Chase
I spent $32 for the VIP clean and had nothing but dry water spots on my car. I had to call a couple people over to show them the spots on the car. I still wasn’t satisfied with the outcome. Never again….Service: Auto detailing
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September 2023 by Deidra Anderson
Car was not clean on the inside so l asked him to whip it down again, he stated "this is a car wash, not a detail shop". I paid for the supreme package which includes superior cleaning on the inside of the vehicle. The same gentleman watches me whip down the interior of my car. Then he blows trash to dirty up the exterior of the vehicle. I told him I will never be back. His service, alone, was horrible! Save your money.
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September 2023 by GabbyDeVaga
I really love this place because the employees attest my car very well, they are friendly with the customer and the service is amazing
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August 2023 by Tom T.
Very poor! I have a loyal customer for years. They recently implemented changes that are a definite downgrade in service. Attended were rude. No tip and no returning. I recommend to stay away!
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August 2023 by Hufriya Wadia
I wish google allowed a negative 10 for this place. I have never left a bad review but we just had the worst possible experience at Mr Kleen car wash next to Costco. The owner was so so nasty and started yelling at us of how stupid we were to enter the wrong lane. I have never had a business talk down and so very rudely to customers.
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August 2023 by Stefan M.
I've been a loyal customer at Mr. Kleen Carwash in Alexandria for the past 22 years, but I can't stay silent any longer about the unethical behavior of the owner, Raj. What was once a reliable and customer-friendly establishment has transformed into a den of deceit and greed.Years ago, Raj introduced a monthly subscription plan, offering several packages, including the promising "VIP" package at $48/month, which covered everything from interior cleaning to rim cleaning and tire dressing. However, over the years it's become clear that Raj's primary goal is to squeeze every last dollar out of his loyal patrons.First, he eliminated the dash and rim cleaning from the "VIP" package, when he created the "Supreme" package at $63/month, which still included interior cleaning and rim treatment. But this was just the beginning of a troubling pattern. A mere six months later, he once again axed the rim treatment without warning, leaving us feeling like pawns in his game.Today, I was shocked to discover that the "Supreme" package no longer even includes seat cleaning. Instead, Raj now demands an extra $70 each time just to wipe down the seats. Needless to say, I was infuriated! This never-ending bait-and-switch tactic is not just dishonest; it's outright outrageous.It's disheartening to witness a business I once admired andtrusted resort to such deceptive practices. As customers who have faithfully supported Mr. Kleen Carwash for over two decades, we deserve transparency and honesty, not constant price hikes and hidden fees.Raj's actions reflect a lack of integrity and a blatant disregard for the loyalty of his customers. It's high time that this shady operation is held accountable for its unethical practices. Until Mr. Kleen Carwash rectifies these issues and treats its customers with the respect they deserve, I'll be taking my business elsewhere.Regenerate
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August 2023 by Ebony PS
I have given them several opportunities and each time they do not clean my car very well. There are always crumbs in my floorboards, cupholders and every crevice. It seems like it is more than I started with. I always get the highest package available that is supposed to include these things. Good luck with your experience.
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August 2023 by Ramona H.
I live out of state but I come to VA often when I'm in this area. I needed a place that was convenient, cleaned well and listened to my needs. The first 2 times my vehicle was filthy and they did a great job. So I purchased the monthly pass even though I might only use it once or twice a month. After I purchased the pass the cleanings weren't as good. I had to keep pointing out missed areas and even paid for extra items to get what I wanted. The guys working there are nice enough. The cashier is a bit rude and unpleasant but I don't have to interact with her long so I can get over that. I'll keep coming and I'll recommend to others to see how they like this place ( might be I'm getting better service because my tags are out of state...??) I've read the many bad reviews but so far I can't say mine is that bad. They definitely are improving each time.
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August 2023 by Eric B.
I got the showroom interior and exterior detailing with the ceramic coating, He did an amazing job in detailing my car. It was buffed incredibly well, which got rid of the scratches and then the ceramic coating looks amazingly shiny! And the interior was cleaned super well. Overall I had high expectations but i was not let down at all, It was super worth it. Nice job!
