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October 2023 by Michael A
Great location in Old Town Alexandria. Helpful staff and big selection.
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September 2023 by Adam Davidson
A great shop with really helpful staff.
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August 2023 by Bridget Shea Westfall
I want to give a shout out to Liz, Victor and a Black female clerk with short hair who was wearing a camo jacket for their exceptional service (especially Liz and the woman). I ordered a backpack online and picked up on my lunch break. Parking was blocked off in front of the store due to reserved parking by the city. Liz greeted me promptly and had my backpack in seconds, even though the store was very busy for a workday and she and the other main clerk (Black female clerk with short hair wearing a camo jacket) were busy helping other customers. I was in a hurry to get back to work. I did not notice the sensor went off when I left the store. The female clerk and her colleague, Liz, tried to chase me down the sidewalk to get my attention, but I was in a rush. Liz called me and left a message before I got to far so that I would not realize I had the sensor still on when I got home. When I called the store, Victor promptly answered and was incredibly courteous and helpful, telling me that I could go to any store if it was not convenient to come bac to Old Town. Since I live on King Street, I came back. The unnamed female clerk promptly greeted me, explained how she tried to get my attention with Liz and follow me out the store and removed the sensor tag. She was so helpful and friendly. Five stars for customer service and professionalism! I know shoplifting and petty theft at the stores in my neighborhood is rampant from small business owners, so I really appreciate the extra steps the staff at this store took to help me and make sure I did not get home and have a sensor.
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August 2023 by S “S” S
Lululemon staff is the best I have seen. My wife was looking for a specific item. The lady help my wife track down the item that was on the mannequin. Very helpful and friendly!
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July 2023 by Haru The Masked Princess
I was going to give them zero star but that’s not a option but my aunt she has told me that she has gotten discriminated for being Hispanic and I found out that this was true when I went with her
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May 2023 by Michael Anderson
Lululemon is a very cool store and the dressing rooms smell nice. The prices are are the expensive side. However, the individual items are geared toward performance. For example, they have workout shirts that combat odors from generating, shorts that have pockets on the inside as part of the lining for keys and cellphones, and actual running shorts with lining that fit your thighs like a gloves.
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May 2023 by Stephani Velloso
The store was well organized and it was easy to find sizes, however not a good variety of the new items and a small selection of the belt bags were displayed.
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April 2023 by Chris
The team here is always very friendly, but for all the dudes out there, Sebastian is on point for the men's apparel and has a great sense of humor. He's also a pusher.....handing out biscuits to dogs that is. Sebastian figured that if he can win my dog over, my pup will always take a hard left into the front doors to force me to shop. I applaud Sebastian for this particular sales tactic and thinking outside of the box, ha ha.
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March 2023 by Jen S.
Great convenient location for me. Limited on plus sizes. I assume in store it sells quickly. They had a decent legging selection. They did have something in store I couldn't get online. Everyone I interacted with was very nice. I went during a weekday so avoided the weekend crowd. They still had a decent amount of customers for a weekday. I can't imagine how a weekend is. Minus one star only because of size selection.
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March 2023 by Marc Rodrigues
Of all the Lulu stores I've been to, this one is consistently the best. The team is always helpful and willing to go the extra mile to hook us up.
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February 2023 by Deirdre G.
Nice lululemon location, located in Old Town Alexandria. The store has a nice selection of items and was what you would expect from most locations. I was able to quickly grab the item that I was looking for (thank you TikTok for making that difficult!) and check-out without any issues. The ladies at the desk were both kind, but more interested in talking about workplace drama than helping me. They did eventually assist me, but it felt like I was interrupting them which made the encounter a little awkward (hence the missing star).
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February 2023 by Janeth Alvarez
It was my first time at this location a few weeks ago. Quick little trip inside to exchange a belt bag. I loved how the store is dog friendly. I hope to be back soon!
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December 2022 by Yuri Castro
Staff was very attentive and helpful. The store is organized and well kept.
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November 2022 by Camila L.
My husband and I shop lululemon all the time so I know how it works and what is baseline customer service and what is not. All the employees here were super nice expect for what I assume was the owner or manager? She was giving customers a bad time for no good reason. I had to return an item that I didn't have time to try on before I bought it the week before and of course I had her as my cashier. Was asked why I was returning it, made a comment under her breath and was trying to subtract a discount on the merchandise (return less money) when the receipt said I didn't use a discount. After showing her my bank statement she then believed me lol. Honestly it sucks that they're the only lululemon super close to me but will think twice before entering that store now. :(
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November 2022 by Eliza
Terrible experience with customer service at the old town/Alexandria location.