-
November 2023 by Diego chiquillo
Ed and Jon are great people!Help out a lot in everything i need and always professional at their jobs.The best lennox i ever been too!!
-
October 2023 by Paul Maison
I have to give credit where it is due but I don't recall the brotha's names that helped me in this location. 2 gentlemen working the front desk and they're service was unreal. They called me to let me know my units were ready, I got there and they saw my truck, prepped the order and had me out the door in minutes. Although one was on the phone when I entered they were working in unison and greeted me with respect while multi tasking! I love that level of service and I can appreciate it especially since they were clearly busy multi tasking!
-
March 2022 by Hardeep Saini
Super friendly, had the parts i needed , Thanks so much!!!
-
March 2022 by Anwar Zaimi
Great staff and Great customer service. always love Jonathan and Daniel.
-
March 2021 by Shazia Shahbaz
My name is Shazia I am from Air Hvac Inc.I have been calling Lennox on fleet drive fromlong time and every time I called I spoke with Jonathan he is very professional and understanding and very responsible he takes his time to help out no matter how busy he is he give excellent customer service to the customer either on the phone or at the store.
-
March 2021 by Anthony Adams
Johnathan is the only reason we come back. Since joe has left we have had nothing but problems and "missunderstandings" lennox really should've promoted johnathan and kept this new guy in the back. 5 stars to johnathan 3 stars over all.
-
March 2020 by Brian Bastianini
I just had to write a review because of how impressed I was/still am with Jonathan at the Alexandria, VA Store. He is the sole reason I have not taken my business elsewhere. Anytime I have an issue with a warranty, he is there handling it. The kicker - I'm not even in his area and not even a direct customer of his. I called the wrong store one day on accident and he was so helpful that I don't even call my local branch (Robinson, PA) anymore. I just call him because I know he's going to handle whatever I need done. He goes above and beyond to fix anything that goes wrong. I can say with 100% certainty, he is in the wrong position at Lennox. He should be a regional or national supervisor managing a chain of stores and showing them how they should be treating customers.I have asked my local branch to do warranty replacements or claims on parts and they don't do anything except send me links to my email. That doesn't help when Lennox denies every single claim. No joke. Don't get me wrong, my Pittsburgh Lennox store contact Greg is a nice guy, but he is not helpful like Jonathan. No one there is. I'm not even a direct customer of Jonathans and he treats me better than the branch I go to directly.Now, if I were rating the Pittsburgh store or Lennox as a whole, I wouldn't be giving five stars... but this store here, and mainly Jonathan, exceeds all of my expectations as a customer.Thank you Jonathan. You're always a huge help and hope they see your worth.
-
March 2019 by A S
Jonathan and Joe are very knowledgeable, professional, and courteous. I don't go to any other location but this one.
-
March 2018 by Bobby Green
Guy helping me was good
-
March 2018 by J J
Excellent knowledgeable friendly staff
-
March 2016 by Stephen Jackson
Amazing place with great customer service and they had the motor start capacitor I needed at a price lower than most online retailers!
