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March 2024 by John H.
Incomplete service at a high price! And the staff doesn't care. Three months ago, I paid full price ($90!) for an oil change -- but they didn't vacuum my car. They apologized and said their vacuum cleaner was temporarily out-of-service...but would be fixed soon. I came back after three months -- vacuum still broken! If the staff can't maintain a vacuum cleaner -- would you trust them to maintain your car? Never again. For $90 you should at least get the service that they advertise. Avoid this location!
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February 2024 by Tyler Connors
This was the least professional oil change I have ever received. Not only did they mix up my billing with that of another customer, but my fuel cap was stolen during my service. I couldn’t recommend this place any less.
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February 2024 by NClily H.
I won't come here again even if I'm in a pinch, like this last time. Expensive, and I could swear they left the hold down clamp to my battery off and it almost caused my car to catch fire. Employees seem high and have no customer service skills.
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February 2024 by Hammbone41
The attendants were very professional and helpful. They answered all my questions and assisted with providing the services we needed
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January 2024 by V
DO NOT GO HERE!!!!! Lies about putting air in tires, topping off fluids and cleaning. Didn't do any of that but still charge at a higher price! Don't go to this location it's a rip off. I would be surprised if they even did an oil change. This is the 2nd time they have done this!!!!
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January 2024 by Cheryl Ferrufino
This particular location doesn’t service Audis so the visit was a fail. Bummer. But at least the staff was nice when they told us…
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January 2024 by Kathleen Rigney
I’m comparing this to my always 5 star experience at the Vienna Jiffy Lube. I sat in my car for several minutes before someone came out to greet me (there were no other customers). Otherwise the service was fine.
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December 2023 by Natalie G.
Very bad attitude of employees overall. Did not want to be at work and very short, mumbled communication. Very unprofessional. Would not recommend this location.
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December 2023 by shawnakay muray
Love these employee they do such a great job I live 6 minutes from the jiffy lube on st Barnabas street and I rather drive 20 minutes to this location for the great service and I feel like I can actually trust them with my car .keep up the good work guys.
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December 2023 by Mark Baker
Went in for an oil change on the vehicle we just purchased. We noticed a "shuddering" of the transmission on a recent trip, and took it into a Cadillac dealership to get it diagnosed... They suggested a $12,000 new transmission... Yeah... we ain't gonna do that when we just paid $10,000 for the vehicle itself... The internet (don't judge me, please) said we should start with the changing of the transmission fluid... One of the videos said a "flush" was better than an drain and fill... Here at this location, they did offer the flush and we went with it - the price was reasonable and definitely / considerably less than the $12,000 ???... Now, we haven't driven far since this change, but so far we haven't experienced the same issue, and if this holds, we will be EXTREMELY fortunate!!!! The staff at this location was ALL professional, talked us through the options on the oil change and went over all the other things they checked on it! 10/10 will visit this facility again!!!! ⭐⭐⭐⭐⭐
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November 2023 by Kristina Failing
They were wonderful! Helped me with a headlight that was out, made sure my tire pressure was where it should be, quick and great service! They were very kind and I appreciate my experience there.
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November 2023 by Daniel K
Incompetent workers, broke my key fob, long wait times. Waited over an hour to even get in the bay. Dude that just arrived got in the bay a few minutes after me, got his oil change at the same time. There was an open bay for over 30 minutes while I was waiting. I checked in way before then. To top it off, they broke my key from my key fob and chipped the locking part so no it doesn’t close. Go anywhere else, for your own sake.
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November 2023 by Jessica Orison
Dropped in after 4 pm during the week. Manager and the Staff were very friendly, answered all my questions, and got my vehicle's oil change done quickly and efficiently. Greatly appreciated the experience as my schedule is packed and I was able to get in and out without any issues.Service: Oil change
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November 2023 by T W
Darnell and the crew onsite Friday, November 10, 2023 made my day. I overfilled my oil tank and slightly panicked as my car hiccuped into the Jiffy Lube driveway. Darnell was patient, knowledgeable, and he and the crew went the xtra mile to get my car into the bay (they pushed it in the rain!!!) and got me on the road again. This level of service is far and few in the DMV area and I will now be a repeat customer strictly because of Darnell and his crew!Service: Oil change
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October 2023 by Susan V.
DO NOT GO HERE EVER. I got my oil changed on Monday, on Tuesday driving home from work my oil light went on, and oil was leaking profusely from my car. I drove it to the nearest service station to prevent engine failure. The other service center inspected it and confirmed it was Jiffy Lube's error (drain plug), then when I called Jiffy Lube to come take a look at it to verify, the phone was off the hook ALL DAY. I must have called 12 times. When I called this morning, they said they MIGHT have someone come look at it today or tomorrow. When I asked about what to do for transportation in the meantime, they said "a district manager will contact you about reimbursement, I'm not sure what to do about that." I called Jiffy Lube headquarters and they said that the francise owner is responsible, but that I cannot contact them directly, they will contact me. Considering suing at this point if they do not reimburse the $900 error they made and nearly ruined my vehicle.
