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March 2024 by Vince
I've been coming to this location for 2 years now. And so far, it's been an excellent experience. Melissa is a very good tax preparer. Professional, patient, and kind. She goes above and beyond. I'm definitely coming back next year. Anybody that needs to get their taxes done, I recommend this place 100%.
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April 2023 by Ondria Griffin
They charge to much for doing your taxes
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March 2023 by Wanda I Sanchez. Ramos
I worked in Alexandria, Richmond highway Walmart Jackson Hewitt. I trained with Musa at 6801 Richmond highway. She was a beautiful person. She was so patient and calmly teach the class. I always said she remind me of my mother. Unfortunately things got in the way. COVID was one of them to make me run from the kiosk. But I did enjoy. I am unrehirable. But I am here back in Boston and doing other things. Thanks Musa for being my nice teacher. One day maybe I stop by to say Hi. If I ever get a chance.
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March 2023 by Wanda Sanchez
I worked in Alexandria, Richmond highway Walmart Jackson Hewitt. I trained with Musa at 6801 Richmond highway. She was a beautiful person. She was so patient and calmly teach the class. I always said she remind me of my mother. Unfortunately things got in the way. COVID was one of them to make me run from the kiosk. But I did enjoy. I am unrehirable. But I am here back in Boston and doing other things. Thanks Musa for being my nice teacher. One day maybe I stop by to say Hi. If I ever get a chance.
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March 2023 by Charecia James
Outstanding customer service. Thanks for a well executed tax experience. I was all around completely satisfied with the the clerk as well as the service! 5 Stars Jackson Hewitt.
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February 2023 by Marlene Willis
Just wanted to give a review on Melissa Parlor I had the opportunity to meet her at the Alexandria Virginia office.She is a great PR employee. She was very on target with theInformation she gave me. She represents Jackson Hewitt super well.Thank youMarlene Willis
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February 2023 by Jerry Marlow
My taxes were prepared, quickly and the preparer was friendly, inviting and professional.
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January 2023 by Sharvell Dickerson
Melissa from the Alexandria, VA office made my first time filing through JH an extremely satisfactory experience. I look foward to utilizing JH every year.
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December 2022 by Malea Jane
Melissa from the Alexandria, VA office made my first time filing through JH an extremely satisfactory experience. I look foward to utilizing JH every year.
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August 2022 by YoMags “Mags”
Very knowledgeable and professional. Would use again.
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June 2022 by tawanda Driver
They let someone steal my identity next day after I filed I was told I’m good still to this day no refund. Had to fix thru irs I just feel like they could of told me this was going on when I filed.☹️
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May 2022 by Deborah Hammer
Do not come here; they hire preparers that are either untrained, completely incompetent, or possibly both. We also had to wait hours past our scheduled appointment time.Edit- I appreciate the quick response from the owner to my Google review. However, I did call the number provided on Sunday and reported my concerns in detail; the two people I spoke to both said they would pass along my story to the owner. I also spelled out the problems in a survey that was emailed to me. I waited 4 days to post my review, only after I did not hear anything back, indicating that my problems were not taken seriously.
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April 2022 by Deborah H.
We have had positive experiences at this location in the past with Linda and Erica. This year was a complete disaster. A woman named Marie was absolutely incompetent. She didn't know how to use the computer, lost our W-2 and did not include it when filling out our paperwork, and made us wait for hours after our scheduled appointment time (just to sign). We will never use this company again.
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February 2022 by Kimberly
Amazing location!!! Melissa is the BEST!! I’ve been with Jackson Hewitt for many years but I must say her customer service is over the top. Her energy is like no other and she is knowledgeable. Thanks Melissa for outstanding service!!!
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February 2022 by Michelle Zischler
The tax preparer was not aware of how to file our taxes. He had to make several phone calls to his supervisor. When given info to enter he would put it in incorrectly. It took nearly 4 hours for him to file our taxes. We have used JH in the past and have never sat in the office longer than an hour. He asked repetitiveness questions that we had already answered.We are very concerned that our taxes are even prepared correctly. We wished we had left from the beginning of our appointment.
