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January 2024 by Danielle Cortés
I’ve worked with Gary Rogers multiple times over the past 10 years both to lease and purchase vehicles. It’s always been a great experience. He is incredibly responsive to email, which is huge for me. He is kind, helpful, and honest. I never felt pressured to do something I wasn’t ready for or that didn’t feel right for me or my family, which has been the main reason I’ve come back every time I need a new vehicle. If you are in the market and want to work with someone great, contact Gary!
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January 2024 by Nikki Sampson
This dealership is great but my salesman Isaac was outstanding. So professional, knowledgeable, friendly, and even went out of his way to return my car to my home so I could leave with my new truck! The process was quick and painless. I would definitely buy another vehicle from Isaac!
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January 2024 by Kyla Miller
Mickey is an absolutely amazing salesman! He ensured I was choosing the right vehicle for my needs without being too pushy and educated me throughout the entire process. I felt like a member of his family. Everyone from Imad in Finance, Andrew the director of operations, Diamond in customer relations and Thomas the GM, made me feel comfortable, answered any questions I had, and worked through my needs the entire time.I am over the moon about my new Prius. They have gained a customer for life. I will purchase all my future vehicles from Alexandria Toyota.
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January 2024 by Susan Begalka
From the moment we walked into Alexandria Toyota we felt welcomed and, maybe even more importantly, we didn’t feel pressured! Issac Johnson was our sales rep and we can’t say enough nice things about him. He was an absolute joy to work with! He was pleasant, professional, and kept us informed every step of the way. (We ordered a Highlander and it took a while to get here.) If you are ever in the market to buy a car, go to Alexandria Toyota and request to work with Isaac!!!! Additionally, we worked with Mr. Van in finance and he was also absolutely amazing! He was friendly, professional, thorough, and quick! And last but definitely not least, we worked with Hassna who helped us with the detail work we wanted for our cars. She was amazing and so helpful and kind! I simply can’t say enough about our experience here. I’d give them all 10 stars if I could! This dealership is everything you would want a car-buying experience to be, but you never thought you’d find.
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December 2023 by Daniel Gaitan
Very kind hearted people. Helped me out with buying my first truck, Andrew huge help with finding the truck I wanted. Douglas our salesman very helpful to find what I needed. Can’t forget the finance part of the game. Imad was so helpful to explain and get the best interest rates in the market
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November 2023 by Scott P.
The service was fine but, several weeks after I visited their business, they mistakenly charged me for the work done to another car. I spent several months trying to get a refund to no avail. Now my credit card company is disputing the charge on my behalf. Go somewhere else.
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November 2023 by Dino M.
Monica in aftermarket is absolutely the best! She's reliable, professional, kind, sweet, concerned, sincere, fair, warm, honest & concise. She's very familiar with most of the vehicles and will provide you with the best price and superior customer service.
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November 2023 by Mahadeo Singh II
I had a very good buying experience at this dealer. I worked with internet salesman Sopea Pich to purchase a 2023 Lexus ES300h. He was very patient with me, answered all my questions, and explained the benefits of buying a hybrid. I would definitely buy another vehicle from this dealer. Sopea made the buying process very easy and I was able to negotiate down to the price I was willing to pay for the car.
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October 2023 by Bernie P.
I researched multiple dealers and looked for positive reviews of sales staff when I started looking for a new car.Alexandria Toyota and Mr. Sangar Rahimi made my short list.I had a very positive experience with Mr. Rahimi. I emailed him and told him what I was seeking, but I was not in a hurry and willing to wait for the right model and trim package.Mr. Rahimi was extremely responsive answering my questions, honest with expectations, and very transparent with pricing.It made the car-buying experience much easier and hassle free, compared to my experiences with other dealers.Also, my interactions with other staff have been very courteous and helpful as well. To be fair and clear, other staff do make a couple of attempts to upsell on packages and warranties, but it was not high pressure. You just need to be comfortable with what you want and don't want and be clear and firm with your needs.I would recommend Mr. Rahimi and Alexandria Toyota as one of the better options to buy a Toyota in the DMV.
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October 2023 by Gabe TH
Michael Debebe is one of the best salesperson I have ever had the pleasure of buying a car from. Hands down he made it a very enjoyable and hassle free purchase for me. Very knowledgeable, very attentive and most of all literally holds your hand all thru the buying process with a smile.
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September 2023 by Lady L.
My service manager Sempi is wonderful, professional and is the best i have worked with since coming to jack taylors for over a decade. I hope the great customer service and dedication to long time customers will stay the same under the new management.
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September 2023 by Jarullah Bana
I recently had the pleasure of visitingSanger at Alexandria Toyota, and I couldn't be more impressed with their incredible service. From the moment I stepped foot into the dealership, the staff greeted me with warm smiles and a genuine willingness to assist. The knowledgeable team at Sanger went above and beyond to ensure that all my questions were answered and guided me through the process of finding the perfect vehicle.Their professionalism and dedication to customer satisfaction surpassed my expectations, making Sanger my go-to dealership for all my Toyota needs. I highly recommend Sanger if you want to buy a car from Alexandria Toyota.
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September 2023 by Taziah “Taz” Mccain
One of the best experiences yet. Awesome experience. Mr James Moore customer service was beyond exceptional. Keep up the awesome work. Thanks again, Mr Moore.
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September 2023 by Ana Rivas
I came in for an oil change and because I think the car needs more services. I had two other issues that actually didn’t come up but I received great service from Regina, she was clear about what the technicians recommended including the estimated cost, they make sure to cover your seat and floor so it doesn’t get dirty from their work, although my car needs a good cleaning I still appreciate the effort. I also purchased a couple of parts so that we can install those at home and I can rely on them to give me the right stuff. Overall they were great, I wish they had something interesting to do while you wait like treadmills or a nail salon. Well they also told me they could provide a loaner for the recommended 4-5hr service next time (if I need it), that’s a plus because I wouldn’t want to feel like I’m wasting so much time while the car gets serviced.
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September 2023 by David M.
Visited Alexandria Toyota for my service appointment and they got me in and out in a timely manner. I showed up a little early for my appointment and they had no issues getting me checked in. Once I was checked they had a roomy waiting room with comfortable chairs. Complete with a coffee machine and a TV on for you to watch while you wait for your vehicle to be done. Once my vehicle was completed they have valet services for you and someone brings your car around for pickup. Can't recommend them enough for your next service change great customer service and care done.
