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March 2024 by Mary Hanson
I'm not sure what's been happening at this place. I went here without issue for years, but the last three years have been frustrating. One year, the person I had an appointment with wasn't there at the appointed time and the next year, I was treated in a very rushed and condescending manner. Any business can make mistakes and I thought maybe I was too sensitive. But reading these reviews I am co,sidering looking for another place
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March 2024 by Melanie S
Victoria Tran and Daniel Engelking were courteous and professional in helping me prepare and file my returns. Daniel helped me connect with Victoria, who expertly prepared my returns and took the time to explain them and answer all my questions. I highly recommend them.
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February 2024 by Alvin B
Robert Glatter has been the best tax advisor I’ve worked with. I will be back again next year.
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April 2023 by wil serrano
Izzy was great!
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April 2023 by Courtney Cyrilla
I had a tax appointment in March for Rachid. When I arrived for my appointment, I was told that he was out sick. No one told me, nor did Rachid find it necessary to call or email me about rescheduling. Another associate helped me to scan my documents and send them to Rachid to complete at home. He called me the next day but I was working and was unable to answer. I never heard from him after that. I called the office multiple times to get ahold of him, but he was never working in the office. The front desk associate left him emails to contact me and he never did. I called him on his phone and no response. I was told that he would be working on my taxes during this time but never updated it, never contacted me, nothing. Now, it’s April 10th and taxes are due in 5 days. I decided to go into the office to get this sorted out. Again, Rachid was not in the office. I was told he only works in the office on Wednesdays, but apparently he would be in on the 11th (a Tuesday). I needed my taxes completed, and a nice lady, Ms. Cooper, said she would do it for me since Rachid apparently can’t do his job. She told me he hasn’t even started on them - mind you, my appointment was mid March. Ms. Cooper was able to get my taxes done in 20 minutes and was super helpful. This place is extremely unprofessional and unorganized.
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March 2023 by Iris W.
I take the day off of work today to get my taxes done. I arrive and they tell me the employee who was suppose to do my taxes no longer works there. They apologize and the front end employee goes back to talk to the manager. This happens 3 times before the manager will come and speak to me directly. They ask me to come back in 5 hours. When I tell them I can't, they say well the only other thing they have is to do a virtual call with an employee at another location. I really wanted to have the appointment in person not virtually. So then I have to go sit at home and wait for this virtual call. 15 minutes after the appointment was suppose to start I have to call the store to see if this call was still happening.. she said the other store said I would come in person. Just an absolute mess and wasted hours of my day. Once the employee actually got on the call she was very pleasant but I didn't have time to deal with this today.
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March 2023 by Tyler H.
I'd leave a 0-star rating if it was possible. Walked in, was told that the team was too busy to see us for the in-person appointment we had made, and then we're told to submit everything online. What's even more frustrating is that we weren't in there to file taxes but to get help correcting an error that H&R Block had made from previous years' taxes and we're still treated like a nuisance. Extremely dissatisfied with H&R Block. Absolutely will NOT be returning for their services.
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May 2022 by Lope F
Women who answered my call was rude and very blunt like I was bothering her or interrupting something she was doing. Hope her manager sees this. The Time is 11:52am tue the 17th.
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May 2022 by Daniel Grimes
I arrived for my 2 pm appointment and was told my tax person was busy. At 2:30 they asked my name again and told me to go back. Yusef Yusef had no idea he had a 2 pm appointment with me. I sat down, explained my situation, and he got up and walked away. He tried to get someone else to take me. No one could so I was told to wait longer as others had appointments as well. I was given no explanation as to why Yusef could not take my appointment. I then sat there as others were served in front of me. Fortunately, Izzy Tran was able to take me and was very helpful. This office as a whole seems very disfunctional and I will NEVER go there again.
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May 2022 by PATRICK DUNNEGAN
Rachid was great! Very personable and an absolute pro!
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May 2022 by B G
I've used H&R block for years with no problems.
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April 2022 by Ddd Rrr
Best experience I've ever had at an H&R block. Izzy is very knowledgeable, patient and professional. I felt very secure having her prepare my taxes. I definitely recommend Izzy.
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April 2022 by Keanu Newell
The tax consultant I worked with this year and last year was the best. Her name is Izzy Tran and she will take of you.
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March 2022 by Brit W
I went in to get assistance on my taxes and the employee that I was assigned with (RACHID S LARAKI) was VERY rude. I wanted to talk with my HR department with my job before filing due to the outcome and the employee was so upset and started screaming at my me stating that I wasted his time. He jumped up from the computer with all of my information exposed on the computer and did not want to write in a reason on why I refused to move forward as he wanted to do another reason without my knowledge. He jumped out from his desk and went to the next cubic to gossip to his coworkers. I sat at his desk wondering if I was done. Got up to go to the next desk to confirm if he was finished and he yelled and said yes! You can go, you wasted my time! I will be escalating this issue. The way this situation was handled was unbelievable. Poor customer service, rude and obnoxious behavior. Disgusting.
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November 2021 by J Siller
Terrible place to do taxes, I had to tell the lady doing my paperwork to stop and find someone with experience on my specific situation as she was looking things up on google right in front of me - the guy that was familiar with similar cases proceeded to make some comments that were out of line. They even had a fight between the representatives also in front of me… Bottomline - taxes got done by them that one time but I just used turbotax after that. They did not give me confidence with their lack of professionalism.
