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November 2023 by Jackie45 Davis
Wow, where do I start this place gave nothing but Outstanding Service from day one. Adrian and the team gave me fantastic customer service. You need work on your German vehicle come see Adrian at German Auto Group. Thank you
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October 2023 by Joseph Walker
My experience here was not the best, there were some misunderstandings over billing with one employee, but after talking with the manager we were able to reach an amicable agreement. They did a good job with the brakes and did their best to resolve our disagreement, they clearly care about quality and transparency. My experience seems to be far from the norm and they’ll probably make it right if any misunderstandings do arise.Service: Brakes
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September 2023 by Josh W.
My experience here was not the best, there were some misunderstandings over billing with one employee, but after talking with the manager we were able to reach an amicable agreement. They did a good job with the brakes and did their best to resolve our disagreement, they clearly care about quality and transparency. My experience seems to be far from the norm and they'll probably make it right if any misunderstandings do arise.
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September 2023 by Les M.
It can be unnerving and stressful to take your car in for service because soooooo many shops are dishonest and rude. So I really appreciate my experience(s) with German Auto Group! Gio is great! He explained everything going on with my car in detail ( and in layman's terms) plus he has gone out of his way to be helpful to assist me in building a reasonable plan to address everything. I also really like how he made sure to communicate with me along the way so that I could manage life and transportation back to the shop around when the car would be finished. There were no surprises! Look for Gio when you go! He provides excellent customer service!
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September 2023 by Richard Jenkins
Went in for a code that was causing my BMW not to start, Gio was able to help me out quickly. He diagnosed the issue got his team on it and resolved it quickly. Everyone there is friendly and responsive. They made me feel comfortable throughout the whole process, providing me a space to work and water. Highly recommended, as I will only be doing business here!!!Service: General repairs & maintenance
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August 2023 by Terrell P.
My car was sitting at the Audi dealership in Arlington for almost a week without being seen by the Technician, this is after I made an appointment 3 weeks prior. I decided to take it to German Auto Group of Alexandria after discussing what issues I was experiencing. They found the issue in no time and fixed it overnight (it was a major issue that would leave my car immobile). I will be doing business with these guys from this point on.
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July 2023 by N. Watson
I think these guys are amazing and so professional and honest. I am starting to take my Audi here all the time because I have lost all faith in quality service at Audi Arlington.
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July 2023 by Emily M.
I have a 2014 Volkswagen Beetle and I was having check engine issues, with the dealership previously over quoting. Someone on Facebook recommended German Auto Group so I emailed a request and Tim told me to take it whenever I can for first come first serve. I arrived at 10 am and they took me right away. The waiting room was comfy and spacious with free Wi-Fi. The mechanic, who I unfortunately didn't get the name of, was very kind and explained everything to me thoroughly. I felt like I and my car were in good hands, which can be rare when trying to find a mechanic. I didn't receive fixes because the issue was covered by a VW warranty and thus needed to go to the dealer, but I'll definitely only come back here for any future needs.
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July 2023 by Mary A.
Amazing service with fair prices. They work fast and are honest, hard workers. I recently purchased a used Mercedes and they made her like brand new in one visit. Couldn't recommend these guys enough.
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June 2023 by James
DON'T CHOOSE THIS SHOP!!!! This shop is scummy. I received a verbal estimate for a job and told it'd take 3 hours to complete. I waited for the service and they completed the job in 2 hours and 45 minutes. They charged me for 4 hours of labor and told me that I had agreed to the total job completion price instead of the cost to repair. If they hadn't held my keys I would've left on the spot. They charged me for labor that NEVER HAPPENED. This was my first and last time using this shop. This shop is out to take advantage of people! You've been warned.Service: Engine repair
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May 2023 by James B.
This shop charged me for 4 hours of labor when they only had my car for 2 hours and 45 minutes. They told me their estimate was for TOTAL JOB PRICE and not total service cost. They are out to take advantage of you! A truly scummy shop. Their waiting area was nasty as well. First and last time I'll ever go here!
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May 2023 by Giovanni Kelly
Awesome place to service your German car! Have been using these guys since I bought a used BMW and they always provide a fast, efficient, and comprehensive service. Happy to have a great neighborhood mechanic!
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May 2023 by Lexie K.
This place is fantastic! I brought my Audi in after the dealership quoted me some insane prices on replacement breaks, these guys took me with no appointment, did an assessment for free and determined I didn't need the service yet. So friendly, so kind! They have a lovely waiting area. I really trust them and will be back once I need an actual service. Go here!!
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April 2023 by Eric D.
I have taken my F36 to German Auto Group of Alexandria several times for both repairs and routine maintenance. Each time, I have been met with exceptional service from the moment I walked in the door. The mechanics at this shop are truly skilled and knowledgeable, with Adrian and Abdul standing out as some of the most talented in the industry.Not only did they accurately diagnose and resolve issues with my vehicle that were overlooked by other shops, including BMW Passport and BMW of Alexandria, but they did so at a fraction of the cost. I cannot emphasize enough how impressed I am with the quality of service and affordability provided by the German Auto Group of Alexandria.Overall, I would highly recommend German Auto Group of Alexandria to anyone in need of expert repair and maintenance services for their luxury vehicle. With their skilled mechanics, affordable pricing, and exceptional customer service, it is easy to see why this shop is quickly becoming a go-to destination for BMW enthusiasts like myself in the area.
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April 2023 by Shadrach Owusu
Such a great experience from my service advisor Giorgio Hernandez and his team at German Auto. Very professional and sense of urgency towards customers is phenomenal. My service was well done and on time thanks to Gio. I highly recommend.Great job guysService: General repairs & maintenance
