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November 2024 by christian turchi
They Broke my car. Brought my corolla in for a basic break job. It started suddenly leaking oil when they took it in which it was not leaking oil before. Then they did the brake job and it was still making a grinding and squeaking noise after it was finished and they told me it was normal even though it clearly wasn't. In addition they broke my hub caps and denied responsibility for it. I recently replaced the brakes on my own because I knew they needed to be fixed again since they ruined it, and I found out they used very cheap parts and they exchanged a bolt with a longer bolt which attached to the caliper and it was grinding against my rotor because the bolt was too long. Moral of the story is I wasted over $1,000 on these clowns. If you want your car destroyed take it here. They will take your money and break your car. Worst auto shop I have ever dealt with.
Edit: In response to Bobby G's Lies,
So my car WAS in excellent condition before I brought it into GA which was a big mistake. The first lie told by Bobby G, I would have noticed if my car was hemorrhaging oil and I would not have been able to drive to GA as my car would have died mid ride. Another lie told by Bobby G, I never "demanded" that my car be fixed in 1 day, they told me it would be done by that day so I trusted them, another mistake on my part. Additionally they did break my hubcap and yes they did pay for it since it was their fault, and they did add a longer bolt shown in the picture which was grinding against my rotor and I know it was them because they also replaced the caliper and they even tried to be sneaky by adding washers to make it not scrape my rotor which it still did. They were very rude and difficult to work with but that's expected when dealing with low quality and inexperienced mechanics who are over charging for cheap parts and poor work. Public, you be the judge.
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November 2024 by Elizabeth Anderson
My experience at Georgetown Auto was incredible. Bobby explained exactly what was happening with my car (several times because I am far from a car expert), gave me detailed options and potential outcomes, and saved my beloved Subaru. I would highly recommend going here for whatever car services you may need.
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November 2024 by Matt Busch
absolutely the best in the business! Honest, Fair and trustworthy! I take all my vehicles here
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October 2024 by Saeed Dornajafi
I was having a battery/engine malfunction issue and John was very kind to take care of my car and resolve the issue over the weekend. I’ll be coming back! Thanks
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October 2024 by Ryan Rasins
Had an issue with my battery. Called them after hours and they were responsive, got me slated for an appointment the next day. Brought the vehicle in the next day and they were prompt, respectful, and clear with what they were doing and why they were doing it. Charged reasonable labor costs and ran additional tests at my request.
Will definitely be coming back.
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October 2024 by Tommy Outlaw
Probably the best mechanic's around the Alexandria area will continue to bring my vehicles to be serviced there...
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September 2024 by Camille Sonia Ng
Amazing service rendered by Carlos and team ? I realised that the lower grille of my car was cracked and the dealership was not helpful in providing repair assistance. Carlos was quick with his email replies and displayed proactiveness in his service. The team did not charge me extra labour cost despite the fact that more work needed to be done to replace my grille. They even helped me to install a license plate bracket I brought!
10/10 and highly recommended.
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August 2024 by Dan Travis
Great experience! Owner engages personally. Very knowledgeable and a fair price!
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August 2024 by Sergii Shkvyra
Great place! I've had really good experience with Bobby and his team. They would not try and get you do anything extra just to get money out of you, but instead explain what you actually need. Really helpful! Will come back
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July 2024 by Nicole Romano
I came in with a very specific request, my car was vibrating at highway speeds over 60. When I got the call around midday they said they got the car up to 50 and didn't feel anything. I asked them to try it at 60 and they said they couldn't. My car has since gotten worse since going there. Unfortunately a waste of time and money.
I brought my car in on Monday, April 8. And in fact left my credit card there, the guy in the shop was very nice and called me to return it.
The issue ended up being that the tires weren't properly balanced, so not sure why they couldn't identify or fix. Have not gone back since
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July 2024 by Max W
It’s hard to find shops as good as Georgetown Auto. I brought in my Maserati, which had a severe misfire, and Bobby and the guys were exceptional.
They explained all of my options, including a manufacturer recall that would've been fixed by the dealer for free, and didn’t throw parts at my car, even though it would have been easier and more profitable for them to do so. They even went above and beyond by buying specialty tools to work on my car at no extra cost to me.
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July 2024 by B Holland
They came highly recommended by two friends and they did not disappoint! Quick reasonable and highly professional. They will be my service provider for this vehicle. And beautiful birds in the office?
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June 2024 by Debbie A.
We had work done to a BMW a number of times and finally found this shop. They are fantastic. Bobby was so helpful and fast. We had the car towed there and he was so backed up but took us anyway. Told it would be a week or more to even look at the car but he ran the diagnostic test the same day it was dropped off within two days we got the car back. It's running better than it was when they bought the car. I definitely would recommend this and I will definitely be using them in the future. I will make sure that I make appointment ahead of time.
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June 2024 by Jorge Aguilar
I’ve been a client of Georgetown Auto “GA” for the past year to do routine maintenances for my car (oil changes). Before I start this review, I want to say that the labor team does a great job on the actual quality of work that they do.
Recently, I decided to take my vehicle to the shop for a strut problem I had. GA originally found out that my strut needed replacement and told me that the original $175 inspection would be included into the repair cost that I would soon be told of. Bobby (the owner) then attempted to order my parts but then he told me that only a specific set of struts was suitable, and they ended up costing around $300 more. Unable to pay this, I decided to involve my insurance company Geico to help cover the expenses because it was beginning to be to expensive for me.
What came next was a truly unprofessional experience I received from Bobby, the owner. My insurance adjuster came to Bobby to choose which strut would officially be ordered for my car and as well finalize the invoice. The new invoice Bobby sent was for $2900 which was $1000 more than the original invoice. It turns out Bobby was trying to charge me my $1,000 deductible with Geico on top of my original repairs. It took me over a week and a half of phone calls back and forth with Bobby where he was incredibly condescending, rude, arrogant and quite frankly extremely loud and talked over me throughout my calls to actually have Bobby apologize. Bobby also constantly called the parts my insurance was ordering junkyard parts and took the time to tell me that he held no liability for the parts after he completed the repairs during calls which were completing unrelated. To top it off, when I came to pay my final invoice for my car as it was ready for pickup I found out Bobby decided to charge me for the $150 inspection on top of my repairs. When I confronted him on that, he told me the invoice was finalized and that that’s not his problem because the insurance had made that invoice for him which I felt like was a cop out.
Couple other issues:
-adjuster told me Bobby was insisting on buying more expensive struts because on the backend the shop recieves more money by buying those parts (perhaps not true but still)
- Bobby insinuated at some point after arguing over the false deductible charge that I didn’t want to pay him for his services and that he would halt all repairs until I could agree to pay the $1000 extra charge
Feedback:
If the owner just had patience and listened to his clients then the majority of these issues would’ve been resolved far earlier. Better communication!
Tl:dr If you want to use insurance and work with Georgetown Auto DONT DO IT! Nice staff, owner needs to work on patience and listening skills. Won’t come back.
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June 2024 by Jenna Hampton
Great service and open on the weekends!!
