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November 2023 by Aron Schultz
I choose this floor and decor for pretty much all my business tile and flooring needs. They always have excellent customer service and willingness to go above and beyond to help me understand or achieve my needs. They are fantastic at getting answers, locating product. When I place my pickups for orders this is the store I always select because they manage to get the order ready quickly and efficiency every time.
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November 2023 by Carla Alvarado
I wish their product reflected their customer service. My husband and I went in on a Monday at 2pm to buy tile, took about 7 minutes to flag down a gentleman to bring down a pallet of tile we needed. He proceeded by telling us someone would be coming over shortly. We waited 15 minutes until we decided to go to the register and start paying, while one of us went to pay one of us still kept waiting on an employee. At the front my husband let them know what was going on, they gave us the run around. To not go back and forth with the issue, the lack of communication, and the amount of employees that were there doing nothing, it took a total of 50 minutes to bring down a pallet that was on the floor, not in the back or not piled high, it was on the floor we simply could not open it because it would cause the other tile boxes to fall.
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November 2023 by C Z
I ordered some porcelain tile for my bathroom and bedroom floor. My contractors picked up most of it except for four pieces that were broken. So in the meantime they installed what they had and I went to the store and I was told that the store discontinued the tile. They said that the tile was in stock in another region and that they could order enough to finish my project however now I have to wait two more weeks for the tile to come and I can't install my bathroom vanity and tell the tile comes.Update: I finally got the tile I needed to finish my project but not only is the tile 1/4 bigger it's also different color grays. What am I supposed to do with 2 different grays?I hate this store so much. I'm just sick.
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September 2023 by Mrs. T T.
We had Outstanding service at this store from Darryl Tile Specialist in Alexandria store 177. We came from MD and needed help with bathroom tile and had to find matching matte and glaze. We could not find what we wanted and was on our way to a national competitor. However Darryl helped us find everything we needed. Great professionalism and teamwork! Ms. Shanea was also helpful.
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September 2023 by Tidal Creek
It’s no secret contractors are not the easiest to work with. As a home builder, we like to work with teams that make us better.This is what Joe, the store manager and his team do for us. There’s always a fire to put out, a price to beat, and a particular client to please. Joe and team are up to task, day in, day out. They work tirelessly behind the scenes to keep us on time and in budget. We cannot say enough about their commitment to their clients, homeowners and builders. Top notch guy with great execution, even for the accounts that aren’t spending hundreds of thousands.If 6 stars was an option, they’d get it. Someone give that man a raise because losing him would hurt.
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August 2023 by Peter Tu
Why can’t Home Depot be like this?The employees were so helpful… we were asked 4 to 5 times if we needed help. The employees would follow up. Overall great experience and wonderful employee team.
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August 2023 by Jen W
Excellent customer service. Two people assisted me and ensured I purchased the correct tiling materials. If I could skip the local Home Depot and do all my shopping at Floor and Decor, I would.
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July 2023 by David R.
I have used Floor and Decor twice this year. Once for a bathroom floor than again for shower tile. The store has a much larger selection of in-stock tile than our local Lowes and Home Depot. This past trip I had a particularly good experience picking out tile with an associate named Rickie. He was patient with me and walked me through each of the steps. He advised me that a glossy finish would help brighten up my dark bathroom and he helped me find the right trim that would fit my tiles. Probably spent 20-30 minutes making sure my project was setup right. I'll keep going to this store for me flooring needs based on two good experiences.
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July 2023 by c walter
I am in the middle of doing some updating and visited Floor & Decor. This place has really great stuff and design ideas for your floors. I'm re-doing a bathroom and found a good variety of tiles for the niche. I had limited interactions with the staff. However, those I interacted with were nice and helpful. There is lots of parking, and it is a huge store! I think it has more options than Home Depot and Lowes. I didn't have my receipt, but no worries, they were able to look up my purchase using my phone number. So, happy shopping!
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July 2023 by Alex Matsuo
I found out they would be discontinuing 4x4 travertine tile so I bought 150 tiles in bulk back in September to use later. 2/3 boxes were fine. Just opened the last box and the tile is 4x8. I called several times to ask if they could cut the tile to size or recommend someone. No one was answering the phone. When someone finally picked up, I was told they couldn't do anything since I purchased back in September. What stinks is that the first 2 boxes were fine, so we didn't think to check the third box. What's worse is now we're stuck with this 4x8 tile and will now have to find someone to cut it for us.
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July 2023 by HumanFairy
This place is amazing. Will have exactly what you want, actually, too many choices. If they don’t have it, they can certainly order it the return policy is amazing as well. 10/10 recommend for your remodeling projects.
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July 2023 by Korey Hunter
Sensory overload! Way too much for my brief visit. Incredible selection and some truly unique items. I'll have to go back when I have enough time to really take it all in.
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June 2023 by Max Moroz
Huge selection of flooring and tiles. Also had some good vanities on display. Be prepared to explore the place for atleast 1.5 hrs.
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May 2023 by Steve Y
Huge tile and flooring retail store with a large selection of each. Prices for materials were similar or better than big box home stores. My wife got a lot of ideas for the floors and bathroom but is curious about their design studio too.The staff was pretty rude and spent their time goofing off with each other. We wanted to ask questions about bathroom vanities and delivery, but the staff went out of their way to make themselves scarce or seem involved in a task whenever I approached. The 2 employees who seemed to care about their jobs were already working with other couples.We'll come back again but maybe make an appointment with a designer so we know they'll at least be there to answer our questions.
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May 2023 by Michael A “MAMSR” Monroe, Sr
Slow. I waited 45 mins for 2 small items from an online order. The order had been placed the day before. I arrived at 10 am. It was close to 11am before someone brought out these 2 items. Clerk had an attitude.
