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October 2024 by Nick Jones
The theme of the preceding reviews is accurate, the front desk staff is less than to be desired. A year ago, I arrived with my rescue pup to a visibly irritable (for no reason) sassy woman. Fast forward to today, and there are 2 girls at the front desk talking about personal drama. One of them was talking about "how [a friend, I assume] had clearly blocked her" and the other chuckled and said "wow." The latter had too much filler and her eyebrows were too fluffy, like get off TikTok and study customer service. Any who, they clearly need to hire and adequately pay more seasoned front desk staff, but both visits, these folks have been so unbearable. I won't be returning. The star is for Dr. Morrow though, she was thorough, kind, and attentive - I hope the practice is good to her and that her own reputation isn't tarnished by the unpleasant reception experience that currently exists.
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September 2024 by Pamela Kay
My dog is 12 and cannot keep any food down. (It is coming out of both ends). I was told by the person who answered the phone I would have to wait 6 days for the next appointment. How long can a dog go without food? Definitely wouldn’t call this place caring.
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September 2024 by Heather Torno
This place in a racket. Just moved to the area, took our dog here, $94 for an exam that ONLY included them telling us we could spend $800 more on 3 different tests and not guiding us based on any followup questions, on the best course to take. The vet kept repeating that she "has no medical opinion" based on our dog having more accidents in the house. Its nearly impossible to find an honest vet that will USE their medical degree beyond trying to rack up a vet bill. Just know your $94 office visit is so they can lead you toward more expensive diagnostic routes with literally no medical opinion to guide you in a single direction, which is what you went there for to begin with. Shameful business practices.
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September 2024 by Stephanie Gernert
I was pawrent of 3-4 furkids at a time that all went to DRAH for over 20 years. It went downhill SO much but I stayed for my fav vet, so when she left, I followed her as I was over the office staff with MAJOR attitudes, all these new policies they kept putting into place, and being told "this is the new way, no one cares how you feel or how it was". I was really trying to hold on to see my fav vet but the staff was on my last straw, so I was VERY happy she moved on.
I waited to write this negative review until I saw the same vet at a different clinic. And WOW!!! I didn't realize how toxic it was at DRAH until I saw her in a different clinic. DRAH was all about rushing appointments, stressing the vets and techs, and money... fees on top of fees. It used to be a caring and independent hospital where everyone in the building cared about the pets over everything else but in the end, it was only about money and quick turnover and attitudes that the customer is never right. So glad to never return there!!
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August 2024 by Diane Bonilla
The staff at Del Ray Animal Hospital are so compassionate and professional. I never have to wait very long to check in. Dr Morrow is a true gem and extremely thorough. My senior dog has multiple health issues which all are improving with her comprehensive care! We definitely feel well cared for here!
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August 2024 by Trevor Luciani
Great staff and doctor- am happy to have them in my neighborhood !!
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August 2024 by Sean Dougherty
They take real good care of my dog and remind me when she needs shots.
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August 2024 by katie rottman
I would rate 0 stars if I could. The first time we took our pet here, they said she needed an X-ray and needed to be sedated so they could determine if she had a torn CCL. They did an XRay and referred us to a surgeon. After a lot of research, we found that it’s unlikely they would ever see a CCL tear on an X-ray. We got a second opinion from a surgeon(not the one DRAH) referred us to, and he said she definitely didn’t tear her CCL and had no idea why the previous doctor did an X-ray.
I called back several months later because we believe our dog has a UTI, should be a simple appointment to get medicine. The same woman that multiple people have referenced (says she’s the manager, incredible rude) answered the phone and refused to see our dog unless they sedated her for the entire appointment. The woman claimed my dog was unable to examined in past visits (she was examined by a male doctor, there were no female doctors or techs present). I have no idea what her problem was, DRAH has always been understating and supportive of our dog in the past and for some reason this woman was incredibly rude and mean spirited.
TLDR—DRAH sedated our dog for a needless x ray and then were extremely rude and refused to see her again unless we agreed to sedation. I'm sure it's to drive the vet bills up.
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July 2024 by Caroline Hale
They were very kind with my cat, who needed anxiety medication so she could come in for her vaccine without panicking and attacking someone. At first, she didn’t take the full dose and was too upset to even be lifted out of her carrier safely, but they offered for me to try again with the full dose and we were able to come back that afternoon and get it done. I appreciate their patience and flexibility.
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May 2024 by Michelle Saghafi
I recently boarded my diabetic dog, Peanut, at Del Ray Animal Hospital, and I couldn't be more pleased with the experience. From the moment we arrived, the staff's professionalism and genuine care for Peanut were evident. Given Peanut's special needs, including regular insulin injections and a strict diet, I was initially anxious about leaving him. However, the team at Del Ray Animal Hospital quickly put my worries to rest.
The facility is clean, well-organized, and equipped with all the necessary amenities to ensure a comfortable stay for pets. The staff took the time to understand Peanut's medical requirements thoroughly and assured me they had extensive experience managing diabetic pets. Throughout his stay, I would call and receive updates from the staff. This level of communication was incredibly reassuring and allowed me to enjoy my time away without constant worry.
When we picked up Peanut, he was happy, healthy, and clearly well-cared for. His blood sugar levels were stable, and all was good.
I highly recommend Del Ray Animal Hospital for anyone needing boarding services for their pets, especially those with special medical needs. Their dedication to providing top-notch care and their attention to detail make them stand out. Thank you, Del Ray Animal Hospital, for taking such wonderful care of Peanut!
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May 2024 by Loren Anderson
The receptionist was NOT willing to work with me at finding a good time to discuss treatment for my dog. My dog is an old fella with kidney disease. I stated I was a teacher and was not always able to take calls at any time while. She responded with a nasty tone it was the same problem with the vets and they were unable to work with me on finding a time to call back. I do have planning periods and finish by 3:30 which can be worked around,. The receptionist rudely was insisting on her point of view that a phone call at a more convenient time was NOT possible??? I love my dog and want to get treatment for him, but after several years I will NO LONGER go to Del Ray Animal Hospital! Shame on you for treating a loyal customer/patient like this.
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May 2024 by Brian
Caring team that made our experience seamless every time we visited. Great communicators and very welcoming. Highly recommend.
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May 2024 by James S.
Terrific small business in DelRay. Very busy, but with planning- easy to schedule. Only challenge is they are not open on weekends. Dr Watson (the best!) and team are caring, thorough, and responsive. Had to euthanize cat after a month of multiple, short notice visits. Very accommodating - especially on "the day." Pricing is on par with DC Metro region. 5 stars.
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April 2024 by Laura Nichols
There is a woman at the front desk who answered my call in the morning of April 10th who is referenced by other reviewers as well for being shockingly rude and callous to pet owners. On this particular day my cat had been suffering for weeks with respiratory issues and nothing prescribed by this office had been helping. I called in the morning in a panic looking for guidance and when she consulted the vet she came back with the snottiest, most condescending and combative responses accusing me of not following directions properly when they were the opposite of what I had been directed to do the week before. The vet likely didn't remember past specifics which is understandable but her condescending accusatory attitude was unbelievably unprofessional. She offered me no help at all, hung up the phone without saying goodbye, and I ended up taking my poor baby to the hospital that day where they informed me that she had been misdiagnosed and that this vet had mishandled her care, and I had to euthanize her that same day given how bad the situation was. As heartbreaking as this is, it was made immeasurably worse by this atrocious front desk associate who has no business dealing with people and certainly not people who are calling in fragile emotional states about their beloved animals. Her incompetence in even the most basic interaction should be a deterrent for anybody considering this vet service, I hope that the clinic reads this review and understands how much damage she has done to a former client as I will never be bringing any future pets to this facility again.
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April 2024 by Jessica Stallings
By far the best experience we have ever had. Everyone is so friendly, quick service, and very informative. I trust what they suggest and believe they do what is best for my pets.