-
February 2024 by Adil Driouech
Excellent customer service
-
November 2023 by Imelda Rivera flores
Yesterday, 6/11/2023, my husband went to buy that CVS from the Quarquer Line... but he had a bad experience and what happened was that '"""a colored cashier""" did not give him the exact change and when He complained about his change, she spoke to him very rudely and even offered to call the police for his money that he needed... so my recommendation to clients to be careful if they are going to pay Cash...
-
October 2023 by Marcela Von Vacano
I truly congratulate this CVS. They have customer service and cashier attendants who are very polite, professional and they give detailed information about different things. I love going there!!
-
September 2023 by Katie Kiss
The pharmacy voicemail is full and they will not pick up the phone. My doctor tried calling for 3 hours and could not get through. Luckily the Walgreens on King St will pick up the phone. I would go there instead.
-
July 2023 by Sarah Noel
One of the worst CVSs I've ever been to. There is always a long line and usually no one at the register. Pharmacists rarely look up and are not friendly in the least.
-
April 2023 by Sandy K.
I called to check in on a prescription. The pharmacist validated my question by saying "yup" and then hung up on me. While I will say the ability to give positive customer service experience is important, it is also important to have the CVS corporation treat their team with respect and kindness. That kind of rudeness rolls down from the top. To CVS leadership, do better.To the staff at this pharmacy I appreciate you and see you.
-
February 2023 by G.S. Burke
One would think prescription refill business should be routine; but this store makes prescription pick up painful with horrendous customer service to accompany its glaring ineptitude
-
December 2022 by Michelle H.
I have had repeated issues with this pharmacy. Their customer service is horrible. They absolutely do not answer the phone EVER and they are always advising me that they are understaffed. This has been for months--fix it!! Hire more people! I end up driving over to the location to wait in a long line to answer my questions and then am told to come back the next day!!! One time I waited on hold for 25 minutes to get an answer and told the pharmacist when I arrived. She replied, "I don't care. I am the only person here and I really don't care anymore." I felt bad for her, but I absolutely cannot support this store anymore. Have also reported to the main customer service number as I am a long time customer of CVS and would like to see if they can send help. Meanwhile, I search for another pharmacy.
-
October 2022 by Joanne F.
I went here because it is close to my home, but this CVS has literally the worst customer service I have ever encountered. Brought a prescription in at around 5:30 and was asked when I wanted to pick it up. As I asked what time the pharmacy closed, the tech or whomever barely look at me started shaking her head. She said no, tomorrow, we can't do it tonight. What? It closes at 8pm and I was there at 5:22. I am in pain and this is what I get? This news would have been easier to take with some kind of apology or at least an explanation, but this unsympathetic employee was handing out neither. First, whomever manages this joint needs to hire more pharmacists. As a former employee of a pharmacy I know what's involved. There should be no reason this could not have been done sooner unless you are woefully understaffed. Second, hire people in customer service who are actually interested in serving customers or, at a minimum, know how to treat people with respect and empathy. Some eye contact would be lovely too. Most people filling prescriptions are either sick or in pain and looking for help, not callous attitudes and ambivalence.Update: It's the next day at 12:30 pm and my prescription is still not ready! No apology, nothing. As if it's completely normal. Unacceptable! Why is this location still is business? It is so abysmally run! I have never seen worse.
-
October 2022 by Jason Costa
It's a dumpy store and pharmacists are rude. I have transferred all my prescriptions out of this rotting pit of garbage..
-
August 2022 by Dea K.
I was struck by how rude the pharmacist was over a simple transaction, and came here to see dozens of similar comments. Something as simple as picking up a prescription shouldn't be unpleasant. I'm going to avoid having anything sent here in the future.
-
July 2022 by david jacques
My husband had an appointment for a vaccination yesterday and the pharmacist told him to comeback today because she has to order the required vaccine . Guess what she didn’t order the specific vaccine and a different representative told him to comeback again Monday . He told her it was disappointing as this will be the third trip for the vaccine. It is a shame the website doesn’t have some indication as to availability. Nevertheless the young lady told us to call the 800 number if we had a complaint and didn’t wait for a response before closing the side door on us. Obviously it was easier to get rid of us as opposed to finding the vaccine that she said the system says was there. I question the hygiene at this location as her hands were all over her long hair before going into the refrigerator to look for the vaccine.
-
June 2022 by SI S
Travelled to 3 CVS stores within a 3 mile radius. Photo machines to print passport pictures are habitually broken. The 3 print options for pictures consistently does not work. Manager has no means to fix and does not appear to ask for CVS corporate support, ergo why I took my business to Walgreens! Consumers have options when the receive sub optimal customer service.
-
April 2022 by Andrew Blair
I was forced by insurance to switch from Safeway Pharmacy on King Street (glorious people who are knowledgeable and caring) to this CVS Pharmacy. Repeatedly the worst customer service experience I have ever suffered. IMPOSSIBLE to get on the phone, responses that boarder on falsehoods and a lack of caring and empathy. There stock is miserable as well Seldom was there when there we not several other customers in the same place. I felt as if I was a burden to staff. Moved my business on CVS on Monroe. Less convenient but 1000 times better in terms of a caring, responsive and friendly healthcare partner for me and my family.
-
April 2022 by Kennedy M.
Rude and their website doesn't work . I made an appointment online and it said it went through, they argued with me did I was wrong . I left didn't say anything. I miss the old pleasant staff !!