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June 2024 by Marilyn Rios
The employees were very cordial and helpful and went the extra mile to help us even with the self check out. Outstanding customer service!
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May 2024 by DJ
This is literally the rudest pharmacy staff. It never fails, answers the phone with attitude, answers questions with attitude, in person, attitude.
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January 2024 by Andrew Viscount de Loire
Team members are very helpful. The pharmacists are excellent in their field. Very good place to get vaccinated.
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November 2023 by Damonique D.
The actual pharmacy is so terrible! I'm a healthcare worker and couldn't get off work until late. I got there at 7:01 and asked if I could please pick up my prescription and the pharmacist (Asian lady) shook her head no as the cashier was trying to help. Just no consideration for people at all. Shame on your pharmacist whoever you are. I hope a family member of yours never needs a prescription filled or healthcare from a health worker as they are changing shifts. I hope no one tells you or a loved one as you're right there in front of them "sorry can't help you." Just so disappointed in this pharmacist.
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October 2023 by Sherrie M.
This CVS was close to my hotel and I needed a script called in. Waited an hour then tried calling three times to verify script was received and ask when it would ready. I went through all the prompts and was on hold only to be disconnected when someone picked up. When I finally did get through, I was told it would be ready in an hour. Went over an hour later, and they closed the pharmacy for a half hour lunch as I walked up to the counter. Would have been nice if they had mentioned they closed for lunch when I spoke with them earlier. When they did reopen, my script still wasn't ready, so I waited again.
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October 2023 by Patty DeCarli
Have had to go to the pharmacy after hours several times due to toddler emergencies. Have received prompt service. Very much appreciated!!!
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October 2023 by Zach C.
Told me my prescription would take 15 to 20 minutes so I waited in store. Ended up being 45 minutes for a single prescription. Terrible customer service.
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September 2023 by Diana Nichols
The manager Mesfin at this store is very mean and rude. I tried to use a rain check for Maxwell House coffee and he wouldn’t let me use it because he said the coffee wasn’t on sale last week. The date on the rain check was 9/9/23and today is 9/20/23. That has nothing to do with a rain check anyway. Then he asked where I got it like he was accusing me of something. I wonder if this is a franchise store because I have never been treated so badly in a CVS. And he said I am not going to allow you to use the rain check like he owns the store or something. I found a different rain check I had in my purse and was able to buy my coffee but he made the experience miserable. Any by the way one reason I have any rain checks for Maxwell House coffee is because when it’s on sale they run out and this particular store has NEVER had Maxwell House coffee on sale even if it was on sale at a CVS down the street. And when I have told Mesfin that it is on sale he argues with me and says it isn’t. Why does every other CVS have something on sale weekly but his store refuses to honor the price. Like he is a little dictator. This store is an embarrassment for CVS!
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August 2023 by Ahmed Ali
The pharmacy staff at CVS are severely lacking. It's evident that there's a need for a larger team of knowledgeable employees. I would strongly advise against using this pharmacy due to the time wasted dealing with their inefficiencies.
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August 2023 by Regina Zhigalova
Terrible CVSThe signs with sale hangs there even if their expired for a week.Keep going forward and back to find what is the issue just spend 30 minutes of my life for nothing, save your time and don’t go there
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July 2023 by Jasmine A.
Slow, they don't look you in the eye, and they never answer the phone. Go somewhere else! I'm Changing pharmacies!
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July 2023 by J Reyes
…………. Great service
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July 2023 by Katherine OB
Poor customer service , worse attitude -
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July 2023 by Jayson Dianon
Excellent Service Scott of CVS Duke Street Alexandria.
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July 2023 by Breanna Sharp
We often shop at the CVS Alexandria store on Duke St. Each time we have been served by Scott he has been welcoming, kind and radiates positivity. He is an asset to the CVS team and an excellent example of how great customer service can lead to repeat sales. Thank you Scott!
