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January 2024 by Denise Buck
Chris and DJ in Kingstowne give the best customer service! I liked receiving the inspection report I was sent digitally to know the current status and future needs. They are very honest and forthright explaining what is needed & level of urgency. The pricing is very fair and transparent. They even went out of their way to take me home after I dropped my car off because I did not have a ride. Chris stayed a little late to ensure my tire was fixed before a long road trip the next day.I also witnessed the kindness and care they gave a senior lady who didn’t know much about the car repairs she needed. I verified what she was being told was correct and agreed with their suggestions. She agreed to go ahead with the service and come back the next day. They stayed late to put on her spare tire so she could get home close by.I have gone to this shop since they opened in the late 80’s. Additionally, I have referred my friends and clients to them especially when they are new to the area. It is under new management now and I am happy to see this owner running the shop with the same integrity and care for the customers.
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January 2024 by Kerrie Cowan
The staff was courteous and helpful. I was especially impressed that when an older customer came in to pick up her vehicle, the employee drove the customer's car to the front door to make it easier for the woman with a cane. You don't typically see that level of concern these days
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January 2024 by Bill M
I tried Craftsman Auto Care for the first time after breaking down on the Wilson bridge on Christmas Eve. They worked on my car the day after Christmas. They performed a very comprehensive inspection of all the cars systems and gave me a detailed report. The immediate problem was a failed water pump, but they also pointed out a number of things that were past or near manufacture’s recommendations. We discussed these and came to an agreement about what should be done now and what could wait. The repairs were completed that day and they gained a new, very satisfied, customer.
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December 2023 by Hans Hillestad
Great experience! Thorough inspection with a lot of provided info that really helped in making the correct decision for the vehicle. Nice, honest and easy to deal with. Highly recommend!
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December 2023 by Robin Foster
I have been coming to Craftsman Autocare for about 4 years now. Their service is EXCEPTIONAL. I have never felt pressured into spending money on repairs, ever. Instead, I know what's going on with my car, what's important, what's recommended, what the timeline is before something turns into a bigger issue, what the estimate is for repairs if I want to know. I typically drive cars that are 10-15 years old and need ongoing care and maintenance - and I have learned a lot just through coming here - even without attending the educational workshops they host! Craftsman Autocare is worth every penny because they build their business on relationships and trust. I love getting an inspection report with pictures every time I come - no more surprise emergencies! I love knowing I can trust their advice and expertise. I appreciate that they go the extra mile - for example, setting my clock to the correct time or letting me pick my vehicle up the next day. I've moved a lot and used to have to shop around for mechanics - not anymore! I have previously and will continue to come out of my way if needed to have Craftsman Autocare service my vehicle because they care about it like I do and give me the information I need to make informed decisions. I recommend them, wholeheartedly, all the time. Leesa, DJ, and everyone else - THANK YOU!! My car and I would not be in the same shape without you and I am glad to be your customer.
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October 2023 by Amy S.
Excellent service! We come here for all our car maintenance and repair needs. The team goes above and beyond.
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October 2023 by Mary Ellen Noonan
State inspection and oil change.Rotated tires (as a courtesy)Liz was very nice whenever I called to ask any questions.Peter was so pleasant, informative and helpful!Plan on using Craftsman for All future maintenance for my car.Not just because it is closer to my house, but, because of the wonderful service that was provided by all!
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October 2023 by reggie c
Their diagnostics to the cars are pretty impressive. I’ve been going to my dealership for all my car maintenance and repairs but I’ve never seen a more comprehensive diagnostics to my car. And Pete the front desk associate is pretty helpful too. I would go back here again.
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September 2023 by Cody Miesner
Pete and the team were great! I got an email and text message with the full diagnostic with pictures included. They were honest and up front about what was critical and what was preventative maintenance. Pete was great communicating and keep me posted on progress and price estimates. I’ll be bringing my car back here in the future and my truck will be in there soon!
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September 2023 by Natalie Dalone
Dj and Pete were very nice and understanding regarding my requests. The lady that called me regarding the diagnosis of my issue (can’t remember her name to save my life) was very nice and explained complicated mechanical issues thoroughly. They also have a very detailed and helpful inspection report. They don’t pressure you to do anything other than what‘s needed. Accommodated me by letting my car sit there while I got back from out of town and was easily able to pick it up on the way home. Could even pay over the phone! I’ll be recommending them to all my friends and family.
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August 2023 by MARY TETREAU
Great service at a reasonable price!!While I was visiting family in Alexandria, one of my tires developed a slow leak. Craftsman was able to get my car in and fix the tire in less than 2 hours! Drove home to MA the next day with no issues.Service: Tires
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August 2023 by A.L. N.
Great, fast service! I’m new to the area, but I came across previous reviews that highly recommended Craftsman Auto. I’ve been here three times, and they’ve been extremely professional every time! This place is a 10/10 in every category! This is also a really convenient location, so if you need to drop your car off, there’s plenty to eat nearby.
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August 2023 by Daniel “Danny” Laurence
Both my wife and I love this Craftsman's auto! The work we've gotten done here has been reasonably priced and done well. The front office staff is super helpful and always willing to work with you. Definitely highly recommend this spot!
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August 2023 by Bobby Mayo
I have been here twice within two months for different problems and yet the results were fixed expeditiously. Mr. Hendren and the shop, took care of my dodge charger with no hesitation. They inspected, fixed and rest drove my vehicles before giving it back to make sure everything was safe. Totally appreciate that high level of detail and support from Craftsman’s Auto Care. Thank you again Mr. Hendren and Craftsman auto for all of your help !
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July 2023 by Judi Meyerhoeffer
Craftsman McLean is the only place I take my car for any type of car repair. Staff is friendly, helpful and knowledgeable. Best of all, I trust them.
