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February 2024 by joey cucinotta
Was told my car would be ready in a hour. I waited for around 3 hours before my car was ready
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February 2024 by Tom Byron
Do not take anything to this place! I brought a wheel and tire from my 2024 Lexus RX 350 to Costco Tire shop to have a screw removed and my tire patched. The wheel was NEW with less than 1,700 miles on it. When it was returned to me, someone had gouged an “X” on the inside of the wheel seemingly to mark the location of the patently obvious screw that was in the tire! When I lodged a complaint, I was told “they would have to conduct an investigation”, and it seems as if they are not going to take responsibility! PLEASE do not support in any way this kind of unprofessional and incompetent service that intentionally damages personal property!
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December 2023 by Crisel Rodriguez
These people aren’t professional or fair. They discriminate you for whom you are. I love costco but never again the man said that the cars with green mean appointment which I understand. The red tag means non apt which I understand that I would have to wait more longer. But then the man at the tire shop put in another car that was non apt before me I thought it was 1,2,3,4,5,6,7,8,9,10,11,12,13,14 not 1,2,3,4,5,6,7,8,9,10,11,12,14,13. I tried telling him in Spanish but he was acting like I speaking another language. Then I tried telling someone else and no they seem like they all didn’t understand. Employees customer service was the worse. I didn’t want to be mad but this isn’t right.
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October 2023 by Analise
Yasmin was very professional, kind, and patient. She listened to my concerns and my situation. I was able to bring my car in for 4 new tires.
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October 2023 by Ryan Mallett
Do yourself a favor and read these reviews before booking here.DO NOT book an appointment here.I had a standard tire change scheduled for 5:30 PM. The printed receipt shows I checked in at 5:21 PM. By 7 PM, I had not heard a word, so went up and asked for an estimate; was told 10 more minutes. At 7:30 I finally received a call that my car was ready (despite my spare not even being put away yet).Over 2 hours for a standard tire change with an appointment is absolutely appalling and ridiculous. The careless and lackadaisical attitude of everyone working at that garage just tops it off.Find another Costco Tire Center. Avoid this one like the plague.
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October 2023 by Jason Patterson
Had an appointment and it still took over two hours for install. Most of the time the car was just sitting in the rack waiting. Not great service. Disappointing. Not worth the little savings I got.
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September 2023 by Gris Galdamez
I had a flat tire today and was unable to pump air due to me accidentally taking all the air out! So basically Anthony from the tire dept saw me struggling and didn’t even hesitate to help me, I’m definitely going to get my tire service here he was too nice, Costo give this man a raise and keep him!
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August 2023 by Sandra Grady
Beware of the Tire Center--they oversell on their products and services and do not deliver. I bought Michelin tires from Costco because they offered a waranty, which required me to go there for servicing, so I did. I followed the timelines on their windshield tags and went every few thousand miles thinking I would get good life out of my tires. Every visit was a 1-2 hour wait for service completion sitting in the food court at odd hours, but I thought their waranty was worth it. Last month, I saw a new mechanic who told me my tires were terribly uneven and should have been aligned. I thought my servicing at Costco was meant to maintain the tires so he told me to speak to the company since they are reputable and this had cost me significant life on a costly product. I went in to Costco today, and they insisted that I had voided the waranty because I did not align the tires, a requirement that was not included in the original purchase waranty and which Costco had not provided despite my many visits and hours of waiting there. So, even though I followed through on all tire care that I knew to do and trusted that they were taking good care of my tires, they told me they would not replace the tires because they were voiding the waranty. They tried to claim I did not have them rotated and balanced enough too--which was false--and that the one sentence recommendation in a servicing document from three years ago counted as an requirement even though none of the waranty documents mention alignments. Also, when I had gone in the previous time, they wrote on the last page of the paperwork that the waranty was voided then because of wear and tear on the tires, but I did not see this and only learned about the bad tire servicing from my mechanic. So that paperwork apparently was the reason they would not honor their waranty today because I did not spend a bunch of money on new tires that would not have been covered anyway. Very disappointed to know that Costco failed to provide me with adequate servicing or information to maintain my tires, and sent me out on the road with bad tires without even a word to me. I've been a loyal Costco customer for years, but I've learned my lesson. Don't trust anything from the Tire Center. It's both dishonest and inconvenient.
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August 2023 by Leila Jaramillo
Took 2 hours to replace one whole tire when I had scheduled an appointment for the replacement. Was told it would take 30 minutes. After an hour of waiting I went to check and they hadn’t even pulled it into the bay yet and was stuck waiting another hour. Excruciatingly slow service. I will not be returning.
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July 2023 by Ian Stong
They do great work on tires and have a good warranty. Just plan on dropping off or waiting 2 hours or more.
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July 2023 by hsv chang
Very chaotic scheduling. Don't attempt to do walkins, 3 hour wait is normal.Appointments can be cancelled w some lame excuses.
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February 2023 by Kate DeWeese
Eesh, 3 hours for tire replacement even with an appointment. Told me I needed to replace all 4 tires and then backed off and conveniently said they misspoke when I informed them 2 of the tires were less than a year old.
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January 2023 by J F
So-- I was less than impressed with the service. It took two hours to put new tires on my car. I just didn't like that they set a 1 hour expectation and then failed it significantly.
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December 2022 by Tom Lee
Shouldn't have to wait an 1 and 45 mins for a scheduled tire balance and rotation. What's the point of making an appt if the garage services 3 cars that didn't have appointments in front of me when I show up on time? Unreliable and will avoid this shop going forward. Makes it impossible to take the car over during work lunch break. Go elsewhere!
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October 2022 by Marisol D.
One of the only reasons I keep my Costco membership is for the gas. It'd right around the corner so it's pretty close for me. The pump be reached on it either it side of your car so any pump will do
