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November 2023 by Cygnus X-1
Shoddy work. Took apart but never put back together the assembly for the cabin air filter (which I didn't ask to be checked) leaving plastic cowling hanging down and various parts on the car's floor.Ridiculous estimates of suggested work.No receipt of work done in any detail. Just says "Oil change."Just a clown show in my experience. I don't trust them and won't go back.
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November 2023 by Richard G.
First time there. Took in for oil change. As a courtesy, they checked the cabin air filter but didn't put the access cover back on (it was on the car's floor) nor put the whole housing back together properly. Now I have to remove the glove box and replace the access cover and reassemble the whole housing and put the glove box back in.Makes me wonder about the quality of the actual oil change or any other work I might have wanted to go there for. And I'm certainly not going to get their other recommended repairs done there. If you can't get the simple and visible stuff right . . . . Bad value.
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October 2023 by Paul Saul
Super friendly staff, came in for an alignment and was out within the hour. Not only did they perform the job quickly, they did correctly the first time around. I won’t hesitate coming back.
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October 2023 by Michelle S.
We brought our car in for two new tires after a blow out. The two left tires were clearly, visibly affected. Yet, they replaced the two front tires -- without even consulting us. These tires were all less than two years old. When confronted, they said their technician just chose which tires to replace "based on sight" without looking at the work order or discussing with us. When we demanded they put the right front tire back on and replace the (correct) damaged tire with the new tire, they informed us the right front tire was damaged when they removed it and no longer usable. So $800 later, we had to go elsewhere for a third new tire that was completely unnecessary and their fault, yet they refused to make it right.Upon checking the Better Business Bureau later, there are several complaints of a similar nature: irreversible work being done in a vehicle without consulting the owner.
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September 2023 by Evelyn StClair
I’ve been a patron of the Alexandria location since it opened; the staff has always been helpful & accommodating. PJ & David are great at keeping me up to date on repairs or requests. I will continue to patronize this location for many years to come and recommend this location to many friends in the area.Services: Tires
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September 2023 by Ryan Tavenner
DO NOT BUY A GROUPON! This place is absolutely the worst! If you feel like waiting 6 hours for an oil change, this is your place!!! Dropped the car off when they opened for just an oil change and after 4 hours they couldn’t tell me when the car would be done! The guy Paul was super disrespectful!!! I drove the car next door to the shell and they said 30 min for an oil change. Go to Shell 6543 little river turnpike.
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August 2023 by Karen N.
Since they opened this business I always take my car there. Customer service is very professional and treat customer with respect. I can't complaint of the good care of my car. Love this place. Thank you so much
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August 2023 by Allison Graine
I have been using community Car Care for 5 years and they are the best! They are very knowledgeable and let you know what is wrong with your car without pushing you into getting everything fixed all at once. Everyone is friendly and down to earth. I have and will recommend to my friends in the area.Services: Transmission
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August 2023 by C. Fletcher
I was referred to Community Car Care for my state inspection and I was not disappointed. They were honest about the needed repairs I already knew about. Very professional and knowledgeable. My service was provided in a timely manner and the waiting area was very clean and comfortable. I will be recommending them to others.Service: Vehicle Inspection
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August 2023 by Hachem Y.
Great service and fair prices throughout the years I recommend this place for anyone looking for car service
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August 2023 by Chris Booth
I wanted to find a dependable car shop I could trust, where I didn’t feel like I would be fleeced. I think I found it here. They seem to know exactly what they’re doing and are able to relay information to you well. Seems like other people feel this way too, they’re always busy!
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July 2023 by Annie Miao
The best part about this business is how nice and friendly the workers are, their willingness to provide advice and help. Definitely highly recommend this place to everyone
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July 2023 by Jared W.
In general, I don't trust car shops. If I'm being honest, I hate them, too.I have just been to too many shops that have done the minimum necessary - and some times less - to get their money.Then, there is Community Car Care.I don't generally write reviews, because most businesses are not worth talking about. Community Car Care is the exception.My Subaru is a 2005 model. 7 years ago, I bought her with 125,000 miles on her. She's got around 180,000 miles on her now. The current condition of that vehicle is as good as - if not better - then when I bought it.Are they the cheapest shop? No.Would I recommend anyone else? No.Are they worth the money I pay? Yes.They know me by name. They know my Subaru. I have them do all the work on her.In the event I am not completely satisfied - which rarely happens - they will work with me to make it right.If you value quality over price, this is the place for you.
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July 2023 by Marisa Davison
I am so confident and comfortable every time I bring my car here for service, and it’s been nearly four years now. They hold to the concept of “Community” in their name. I have never felt swindled nor taken advantage of with them. A true service. Thanks, guys?
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July 2023 by William Jones
I had this piece of plexus glass embedded in my tire. These guys came thru in a pinch, just before closing they were able to get me in and out in no time flat. I really do appreciate their efforts.Service: Tires
