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“I had an issue with a few cars having low tire pressure. I now know that's because of the weather. Jasmin was very helpful and patient. She was able to fix the tire pressure and confirm that the car was in good health. I will continue to rent from this location.”
“Outstanding service! From start to finish, my experience with Jeffrey Moore was nothing short of exceptional. He was incredibly professional, courteous, and went above and beyond to ensure my rental experience was seamless. The vehicle I rented was immaculate and well-maintained, exceeding my expectations. I highly recommend Mr. Moore to anyone in need of reliable, top-notch car rental service. 5 stars!”
“The Avis Sheraton Hotel Old Town Alexandria has always had the best service! The staff go above and beyond each time I visit. On my last rental, I was able to request the specific car model I am looking to purchase next year, so it was a huge gesture that they were able to accommodate my request. Till the next time!”
“I’ve traveled the country and been to many locations throughout the years, and this one (so far) has been the best location I’ve used when it comes to my rental reservations. There’s a guy and a gal who work the front desk and they are AMAZING. They’re a dynamic-duo. They're partners in crime. They're great to work with. Most of all, they’re helpful and educational. I was super impressed. The overall experience was incredible. When traveling and/or in need of an emergency, I will definitely use this location. Thank you for all that you do.”
“After a bad day of customer service yesterday at other locations, Jose at this location was able to provide me excellent customer service with ease. He made the process smooth and calm, alleviating my stress through the process. He was an excellent example of customer service.”
“I write about receiving an outstanding customer service from store manager-Jamal who has been helpful with my situation with the car rental, switching the insurance companies and turning car in. Everything is made so easy to work with him.”
“Excellent service and the client representative at the desk was very helpful and professional. If/when we need a rental car again, we will return to this office.”
“I had good experience with them, they gave me a good weekly deal. They helped me with the car I wanted , they were very friendly, also very convenient place , prices are fair. I will definitely rent with them again.”
“Location (Alexandria Mark Hilton) is convenient, easy to get to and has minimal wait time. Staff was very responsive when I had an issue. Overall, a great experience and company/location I would recommend to anyone!”
“Matt saved the day! When another Budget location didn't have the size truck we reserved and let us know one hour before a 9 am pick up, Matt was able to offer us the option we needed with an extremely fast turnaround. He was also extremely friendly and helpful! I would highly recommend this Budget location over others in NOVA. If for nothing else, Matt's great customer service and friendly attitude. It makes ALL the difference. The trucks will be the same from any location, they can't control that, but the attitude and service can be. Thank you, Matt!”
“I have been renting cars from Friendly for nearly 20 years and I have to say that i am totally happy and satisfied with my car that I rented last week , I called George and he said come on and I rented my car and went on my trip to see my family, the car was exactly like he described and it ran very well , I am happy to call Friendly my personal car rental location.I have had all types of cars from George from brand new to vans and trucks .Whatever I needed he came through time and time again and I would recommend Friendly Rental Cars to everyone ! Thanks George you are the man”
“I was worried about some of the negative reviews, Booked with priceline, Walked in, there was two other people being helped. Another young man took me right away. I've got my info, pulled up my reservation And I was driving off in about fifteen minutes. When I came back guy was helping someone else, Asked, if I was just returning I said, yep, Dropped my keys and went out to my uber. I think probably the best rental car experience. I've had. Seems like in the reviews that are negative. Maybe a lot of turnover here, but I didn't have any problems at all! Thanks!
Ohh, also They called me on my ride back to my house. they thought I forgot my parking pass but apparently it was left from a previous person. I was worried that it was something important but turned out didn't even belong to me. But appreciated the call before I got on a flight in case it was something important. Top notch.”
“I’m very grateful with the four ladies that attended me, first Zee gave me all the information about my rental, very educated, polite and help me with all doubts, Zay help me with issues about the inspection document of my rental due a issue on the Uber apps, she help me and supported me with patience and call Uber to resolve my problem, Nicole help me with the Florida registration document, was nice, explained me every doubt and resolve it, and I want to thank Ashley to answer all my doubts about my rental, it’s my first time doing Hertz and I’m very satisfied, sometimes people got mad because there is no cars, but it’s not the team fault, Uber only schedule you to pick up a car but sometimes there’s none, and another issues it’s because glitches on the apps”
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“Went in to get a 2025 Premium Outback. I worked with Chris and he did a great job of making my vehicle purchase as easy as possible. They beat the competitor's price by a significant amount. Chris also walked me through the ins and outs of the Outback and that made my experience with this dealership even better. Overall, I would recommend this dealership to people that I know and I would definitely recommend Chris as their salesman. A job well done! Happy customer here.”