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October 2023 by Noemi Crespo Rice
I've used this location several times for rentals when my family comes in to town. -Usually a quick an easy process and reasonable prices. The staff is in and out so it is a bit challenging when you come sometimes , but there is usually a phone number on the door for help overall - good experience. Kids loved our jeep this time around.
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October 2023 by Jeanne Holmes-Kireilis
This is the worse rental experience I ever had. I wasted 8-10 hours trying to confirm that Budget would honor my confirmation. When I went to pick up vehicle, I was told they did not have my vehicle. In fact, Budget rented my vehicle well knowing that I had a confirmation that they would not be able to fulfill. Then they scammed me by saying I could get vehicle at another location, which was a lie. Then they overcharged for the rental. They told me I could get the price fixed at drop off, which was another lie. I paid for unlimited ezpass but I had no transponder. When I questioned staff person, they said it would read my plate but they had removed my front plate from the vehicle. This experience was a nightmare that is not over because I need to dispute the bill through my credit card.
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August 2023 by Hope Irwin
Jose checked us in and out. He did provided us with great customer service! Budget always provides great service.
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July 2023 by Lisa Amatos
Terrible customer service. I had a reservation for noon pickup for a month long reservation and showed up at 1:15pm to see the office had closed at 1pm. A lady was still at the counter, refused to look up at me, and just kept repeating they were closed. She then said (still without looking up) that she gave away my car because I was late. I drove 45 minutes to get that car and never received a call or anything. Although I know I was also at fault for being late, I did not deserve such rudeness. I will never rent from here again.
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July 2023 by Dominick Fields
Lydya at the rental desk is rude and unprofessional. They give you a dirty vehicle with messages on the dashboard about the vehicle needing to be serviced (needing an oil change, washer fluid low, etc...) I return the vehicle in better shape than received and they have a nerve to say there’s dog hair in the vehicle when no dogs ever entered the vehicle. They said they would send photos and videos - of course I never received any images of the so called dog hair left behind. This location has a history of providing customers dirty vehicles and trying to charge random fees. I wish I would’ve checked the reviews before renting here. I’ve rented with budget plenty of times and never had an issue until visiting this location. I wouldn’t say avoid budget overall but definitely avoid this location unless you’re okay with being wrongfully charged fees and poor customer service.
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July 2023 by Christine Alberto-Mergard
The staff is always willing to accommodate our needs. Easy to work with, good stock of vehicles, competitive rates, etc.
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June 2023 by Tiara Davis
You guys were short staffed on Sunday June 5th. The poor young lady had to check-in/ inspect vehicles alone causing a very long wait time. The vehicle I initially had needed to be out for service due to tire pressure indicators being on. I had gotten all the way home (30 mins away) and had to exchange the vehicle for one with no service issues. The representative was very helpful and provided an upgrade. The truck I received was very nice! The return was extremely easy I would rent again!
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May 2023 by Linda Ivey
Everything was great! Got an unexpected upgrade, car drove like a dream and the customer service at pickup and drop off was exemplary.
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February 2023 by Rakhi Shah
If you want to borrow your child's car, then this is the place. No gas, the car smelled, tire pressure was low and it wasn't washed. The trunk didn't open. Don't expect a car ready to go from here. And they do not have a after hours drop off.Unprofessional car rental and even worse customer service. Never again.
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January 2023 by John Schearer
Our car broke down on a road trip over the holiday weekend. The staff here was amazing, bending some procedures to get us into a car that fit our needs 30 minutes from their closing time so we could get to our family. They treated us like family, supportive, understanding and compassionate. Highly recommend!
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January 2023 by Ezio
I have rented cars from multiple car rental companies, never have I had such an experience as that with Budget at the Hilton Center in Alexandria Virginia.From renting out a car to some unknown customer under my account simply because they have the same last name as mine? Imagine that?! ... And then giving me the task of resolving that by asking me to contact corporate.To charging me 4 times the rate for an intermediate SUV under the so-called "mystery car" selection, to incompetent customer care and store agents who terminate calls on customers when they're being held to account for their mistakes, create a mess for the customers and leave customers with the tasks of cleaning up after the incompetent staff, to mismanaged maintenance cultures with their cars( I had to switch cars 3 times during an interstate travel cos of the mechanical problems with their cars).This company may declare bankruptcy soon if they keep treating their customers like this. I can't imagine that I'm the only one who's had to suffer this terrible and terrifying service.Never again! Even if budget were the only car rental company in the world, I'd rather bike interstate than ever rent from them again.
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October 2022 by Kevin Morris
Convenient and a good selection of vehicles. We needed a large van to shuttle folks over the weekend. Over all it was a great experience. It was a little difficult to find the car rental office within a big hotel but the vehicles were all well maintained and easy to locate. The only reason for 4 stars is the lack of parking for in-town rentals. If they had safe and well lit parking for in-town rentals (free of charge) it would be 5 stars. You can park in the hotel but not for free. I liked this location over the airport because it is easy in and easy out to the highways.
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October 2022 by Raynel Hines
I forgot how rude and nasty Budget rental agents and supervisors were. But told reminded me why I haven’t rented from Budget in years!The agent with a flat and boring personality, barely greeted me as I walked into the offices and disturbing his personal cellphone time tucked away in the back office! When he finally came out the office to help, he never spoke his name and continued to never greet me. I gave him my credit card and ID upon checking my reservation, he stated “we don’t have the car you requested” and stared blankly at me!I then ask, “are there any vehicles” they agent handed me 2 sets of keys and told me to take myself to the parking lot and figured out which car I wanted. No escort or anything. When I returned, again off doing other things but assisting me!I explained I haven’t rented a car in a while and my old address my on file! He quickly swiped my card then looked at the screen and said, “this is a different car on file” I explain, I prepaid for the rental, he said “I’ll charge you the full amount here and you’ll have to call customers services for a return the funds.I asked the agent to call his supervisor, which he did 5 mins. When speaking to his manager, she requested “FaceTime” to handle this matter. I sat down to wait for them to explain the situation after they converse about it. After they finished chatting, he hangs up and take the next customer. I had to interrupt and ask for an update. The agent pointed to the wall and said call the supervisor. He still had my ID and credit card.I contacted the supervisor, while explain the situation and my frustration with being at this office over and hour told me to lower my voice. Then processed to tell me my credit card flagged as fraud and they couldn’t help me. I asked for her or another supervisor to please come out and help the agent. Her response was, “just give another form of payment”NEVER AGAIN
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October 2022 by Niehla Ollie
This budget office was amazing. The customer service, the helpfulness, the timeliness. I would definitely rent again from this budget office.
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September 2022 by Christine Michaelis
Lydia provides excellent customer service. I am very happy with my car rental.
