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May 2017 by Betty P.
went to bjs for prescription sunglasses.picked out and ordered a pair, was given a price. asked if the price was contingent on the prescription that we would have shipped from the doctor, asked this 3 times. was told not at all from the manager. had the precription sent, didn't hear from them for a week, I called and was told a message was left on our voicemail that the glasses would cost another $125 (there was no message) said we spoke about an extra cost with the prescription said well there is another cost pat it or get you money back. went to get the money back manager wasn't in person there could not refund the money. he said they should be able to work with us on the price and he would call the next day. he never called, called again the manager was very annoyed that we spoke to someone else and said nothing could be done come (again) and get your money back. not good customer service
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April 2014 by Michael K.
Juana helped me pick out my first pair of glasses and she was beyond helpful. She was very knowledgeable, but more importantly she was very caring. The entire time I felt very comfortable with her professionalism and any company would be lucky to have an employee as good as her.
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January 2013 by Lulu B.
Cheap prices, VERY small selection of glasses, and it takes a very long time for glasses and contacts to come in. Some emplyoees are much more helpful than others. But it's a good deal IF you don't mind a long, long, wait for your glasses and contacts.
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December 2012 by Jennifer P.
I have to agree - the BJ's team really makes this a great experience. We got my nephew two sets of Rx glasses that he has to wear ALL the time and were very pleased with the results.
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February 2012 by Mister H B.
I was there with my dad on a Saturday to pick up his glasses..the gentleman that helped us was very kind, friendly and had excellent customer service skills! Congratulations to BJ's and to their Optical Dept for making sure that people that work in service do have the proper skills and know what good service is! Great job!!
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February 2010 by K T.
Good price, decent selection. Today was get the family new glasses day.... Walked out with two very nice pair of glasses (with multiple upgrades) and beautiful pair sunglasses (all prescription and polarized)-- for under 500. For us, that is good! polycarbonate, scratch resistant, warranties, glare resistant, polarized, etc. Now, let's see how long it takes for the order to come in. I'm allowing two weeks.... Let's see! UPDATE-- my glasses came in after only five days! All three pairs! All very nice. HAPPY.
