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December 2024 by Riad Tellawi
They brought different refrigerator than the one in the picture when I refused to take it they broke my ice maker line. Even though they delivered the wrong item they charged me for delivery.
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December 2024 by Rob Sam
One of the best customer service experiences I’ve had in a long time. Shopping here was very delightful and the employees were very helpful. Highly recommend 10 out of 10.
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December 2024 by Z Imran
Excellent customer service
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November 2024 by JTE
Happy with my purchase (dryer), but more impressed with the professionalism and efficiency of Noel and his team delivering and hooking up my new dryer. This delivery included the removal of the old dryer with no hassle. Noel is the best!
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November 2024 by Martha Becar
I bought a fridge six months ago.
Everything is perfect 😊
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August 2024 by Stephanie Graves
Better Appliance in Alexandria, VA is absolutely top-notch! Zee, the salesman, was incredibly professional and helpful. He assisted my husband and me in selecting a new refrigerator within our limited budget. We managed to purchase a high-quality refrigerator, along with an extended warranty, and had it delivered at a reasonable price. The delivery service was accommodating, including the installation of the new refrigerator and removal of the old one. Overall, I’m extremely satisfied with my purchase of an open-box stainless steel refrigerator! Thank you, Zee and Better Appliance of Alexandria, VA!
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August 2024 by Habib G
My experience buying a washer and a dryer was perfect. I got a good price and the delivery was very good. Noel, the delivery person, and his teammate were very careful and very professional. They made sure everything was set up right. I will definitely buy more appliances from this place in the future
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July 2024 by JeepDaddy3425
Great deal. Great service
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July 2024 by ShivRick Hanjan
Javier was amazing! I had an excellent experience. Please give him a raise!!!
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July 2024 by Joy Wilson
Super helpful. Answered all our questions and remained very patient. Even stayed late to help us and was able to deliver in just a few days.
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July 2024 by sam algundy
Unfortunately I had posted a negative review due to misunderstanding after dealing with different employee than I have dealt with at my first visit to the store. However, Hamad the person I originally have dealt with reached out and cleared the whole situation. Hamad was very professional and displayed a great courtesy while getting my issue solved and he made sure I was completely satisfied.
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June 2024 by Morgan Ward
10/10 would highly recommend.
We purchased a refurbished washer and a new scratch and dent dryer from the Alexandria location. Javier was extremely helpful, responsive, and well informed about their in-stock appliances. We got both the washer and dryer for an excellent price, and the refurbished came with a 45-day warranty to ensure it was in good working condition. (The new dryer came with a 1-year manufacturer's warranty.)
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May 2024 by Michael Groves
I purchased a GE refrigerator from Better Appliance in December 2023. Problems from the start. Delivery guys forgot handles = 4 days without handles. No biggie, I pulled the fridge open from the top. Now, 5 months later, the GE fridge from Better Appliance is not keeping things cold. I called Better Appliance to obtain help - -guy answered the phone told me to call GE service, there's nothing he can do. I call GE service. First 'tech' shows up, hooks up the ipad to the fridge, says it's showing that it's blowing cold air. I point out to him that internal temp is 42 degrees. He says oh well I guess we can replace the board. If that doesn't work, I dunno. Part arrives two days later, a different 'tech' named Ali arrives several days after that. Replaces the board, hooks up his ipad to the fridge, says it will take 48 hours for fridge to get cold. I say but it's already at 42 degrees, why will it take that long to get to the requested 34 degrees? He gives me a blank look & shrugs. These 'techs' are parts changers, nothing more, zero analytical abilities, zero initiative to resolve the problem, zero actual skills with tools. Fridge is still at 42 degrees with new board installed. I have placed a third service call. I want the unit out of here & my money refunded by Better Appliance. That's fair. This GE fridge is junk.
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May 2024 by Ken Vo
I’ve recently had the pleasure of using the Discount Application, and I am thoroughly impressed with its performance and service quality.
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May 2024 by Kad Radd
I love this place! Great customer service, great products used & new & great prices!!!! Thank you Shazib
