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February 2024 by Yolando Jimenez
Very good customer service and very friendly with your attention
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October 2023 by Bentley Davis
Update: I spoke to their customer service before posting this review, so don't think their reply to this message is any sign of compassion. They did take a day off the total, but I don't have enough time to list out how badly they handled it.Original review: the first car smelled. The second car wobbled. Every Avis employee contradicted at least one other employee. Can't be a more consistent failure.
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October 2023 by Trevor Pittman
The car I got was NOT clean and reeked of smoke. Plus, it needed an oil change and I was driving it out of state. It was affordable, and the car itself was fine, but I won't rent from them again.
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May 2023 by Benyam G
Outstanding customer service. From start to finish, my experience was nothing short to exceptional. Lydia was incredibly friendly and welcoming. Her professionalism and genuine willingness to assist was evident throughout my entire interaction.
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April 2023 by Kevin Lord
Great service and customer support! So much more pleasant then renting from the Airport.
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January 2023 by christina rolle
Don’t use. Avoid and go somewhere else. Terrible experience from being late i couldn’t pick up my rental for more than 30 mins after my pickup time. The infotainment stopped working multiple times. Completely inconvenient service and process
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December 2022 by Joe Johnson
Bottom tier car rental car company. When I picked up the car the tire pressure sensor was on due 2 front tires being over inflated by 10 psi 45/35. Almost caused me to skid in a storm. Called me and threatened to charge me a $450 cleaning fee due to dog hair unless I cleaned it. Went back and cleaned and said "if a single dog hair is in there I would be charged" even though they didn't imply that over the phone. Don't rent from here they don't tell the truth and don't check their cars for customer safety.
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December 2022 by Annie Va
Great experience after not being able to get a car at 2 other rental agencies. One just lied and said they had a car and they did not. The owner is great, very courteous and professional.
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December 2022 by IslipLimoCarService Inc
I went to this place to rent a car unless there’s a woman I forgot her nameWhat a great person she is so helpful. I really appreciate her. Looking forward to do more business sweetheart. Thank you.
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December 2022 by Jermaine Buchanan
CSR is always great but this van was terrible due to high mileage, damaged all over and just filthy inside.
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September 2022 by Phillip Hammack
Fantastic, personable staff; convenient non-airport location; excellent selection of quality vehicles
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August 2022 by Deanna Chung
Got the job done, car was there and the car is decent and what I ordered. The place is INSIDE the Hilton hotel... enter the lobby and veer right. Then go all the way and the place is inside these glass windows. The cars are located outside the hotel main doors on the left, marked with Avis/Budget orange and blue signs. The signage inside the building is pretty clear until the very end. Took about 20 minutes for the entire pick up process.
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July 2022 by Letty Ocampo
Supposed to pick up the car at 10:00 AM but the car was not ready. It was dirty inside the car, was not vacuumed and dusty dashboard and armrest. We sanitized and vacuumed the interior before driving it. The car was clean when I returned it.It was a nice Camry, though.
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June 2022 by E Briggs
Great service from Matie at the Sheraton. Nice vehicle. With covid going on , the vehicle could have been a little cleaner on the inside.
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June 2022 by Sharon SD
This was my first time renting a vehicle, ever, and it was such a good experience, I would definitely recommend this location. It's inside of a Hilton Hotel, but was easy enough to find. We were travelling for the funeral of a family member, but it happened to fall on Memorial Day weekend. I booked and checked-in online before the pick-up day, and though the office was busy with people renting for the holiday, pick-up was seamless and didn't take too long at all! Would absolutely rent from Avis/Budget, again.