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October 2023 by Sean T.
Just getting these people to comprehend the service needed and schedule it is too much for them.
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May 2023 by Jennifer H.
I'd been coming here for years but in recent months the service has gotten horrible. My A/C is out and they did the diagnostic while it was in for some other services. I made a later appointment to have the repairs done, replacing the high and low pressure hoses. I asked at the time I made the appointment how long it would take. I was told up to two hours. OK, great. Scheduled for 0930, dropped it off and went for a run since the location is off the W&OD trail. Back almost 2 hours later and my car hasn't moved. I went in and say why does it look like you haven't even started yet?! Desk people get a manager. He comes and says they were waiting on the lift to be open. I said well i can't get to work without my car, so I need this done. He then says oh well we need the whole day. I told him i was told 2 hours. He now says oh well probably a day and a half, 13 hours on average. I said give me my keys I'll go elsewhere. So now I've lost half a day of work and still no A/C.
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April 2023 by Dee W.
Hello. I frequent Auto America for my car maintenance and have been coming to them for years. I just wanted to provide a special thank you to Alex today for his excellent customer service. Also the service team for getting me in and out today as it wasn't a scheduled appointment. I had just been in yesterday for an oil change and state inspection and this morning my car wouldn't start. Called and Alex told me to bring it in. When I arrived he saw me in the parking lot, greeted me by name and got my key to see what the issue was. Luckily it was just a battery issue and I was given a fair price for parts and labor. Shortly after he told me I was good to go! If you are looking for excellent customer service and quality auto service check out Auto America in Shirlington. Jose and the team always do great work. Thanks again Alex, you are appreciated!! I believe in positive feedback as people are always quick to criticize and slow to praise. Keep up the great work!
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March 2023 by Daniel C.
This was a very customer oriented and friendly auto service shop. I paid a fair price for the work that was performed
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February 2023 by 703 Theodore
Don’t believe everything they say, even tho you make a deal they will snakily and change the price when you pay.
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February 2023 by Ronny Bonny
He gave me a bad tire with hole in it so I can come back and get it fixed again. Horrible customer service never again.
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February 2023 by YOEL EYASSU
I don’t trust them they changed the price on me with out telling me and made me pay extra even tho we made an agreement before hand.
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August 2022 by Sarah W.
I am so impressed with this auto shop. They provide consistently honest and reliable work. The front desk workers are friendly and helpful and Doug the mechanic alway calls to explain what they have found and what my options are. I love this place and am so happy to have found a reliable mechanic.
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May 2022 by Emrah Ardıç
I was in the shop today to get used tired. My tires 215/60/16 which is clear that is the tires has to be . The person in the shop put 205/60/16 i did not pat attention untill i drove a mile away from the shop . When I relized something is wrong with my car performance i pulled over and looked at the tires i saw he put totally wrong size . When I back to the shop to get logical explanation from the person he told me it is not a problem you can drive with different size and we told you it is smiliar . Smiliar does not apply different size. If he told me it is different size i would never say yes but i t is not logical and not safe. What does it mean ? It is same . Is it safe to put drivers life ok risk? Or they have only one goal which is taking people’s money and put their life in risk. This shop does not care about people’s safety . As a professional shop person he can not even reccoment the person differejt size of tires even you do not have it . Guys, i higly reccomend you not to to go to the this shop if you wanna have safe life . Poor services and horrible people and they do know what they afe doing there.
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March 2022 by Grace P.
Auto America was one of the best mechanics I've ever been to. They were really kind and helpful when I was in a time crunch. I loved the location and definitely appreciated the waiting room and free wifi they offered while they work on your car.The mechanics were honest and I could tell they weren't trying to fool me into paying extra for a simple repair. I also liked that they offer a loyalty program. I no longer live in the area, but if I did, these guys would be my go-to. Thanks for your help!
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January 2022 by Bradley Thomas A.
I had an excellent experience with them while having a horrible experience with my car! I, the blue mini-Cooper guy, am kind of famous there now because of what happened. I was driving downtown to DC late at night entering the Manhattan Ave tunnel when I turned the corner and ran over an on-it's-side scooter on the free way. Trying to center it didn't help. The Mini was wrecked and I had to fix it. A friend I trust referred Auto America Service for a tune up, which turned out to be better than most I've experienced. Now I needed to put them to the test in a very vulnerable time for me.They had their friend come pick me up for $30 less than competitors. They assessed my car and gave me the facts straight, stepping me through the damage in person before committing resources. They bought new parts that were not from the factory to lower the price by a few hundred dollars. And they were respectful and responsive.Found out my car was old enough that it hit that domino point where a lot of other dependent parts started giving out quickly, snowballing the costs. They talked about strategies for getting the Mini good enough to sell to mitigate costs as much as possible. Jose and his family team were very gracious with my frustration, kind about bad news, and more than willing to work with strategies to reduce costs.While my car experience was very frustrating, my service experience was great! I still use them as my go-to service providers. You'll be happy you went with them!
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March 2021 by Mary R.
I am so impressed with the service they were able to provide for me. They went above and beyond to get me the parts I need for my car.
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December 2020 by Pablo Medina
Very Unprofessional they can not spend time on your car to the diagnosis they will not take you serious about they do not have schedules for you to set up an Appointment and this creates a lot back and forward driving for costumers who are willing to put money on their shop but they will ignore you for your needs or not have mechanics available who can work on your car. Look somewhere else.
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January 2020 by Riad Tellawi
Today my second time to come in for another tire with different side. There tires are good
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December 2019 by Da HitMaker
Spoke to TONY he quoted me $70 for a 20 inch tire then when arrive some other guy name Victor was there installs the “used” tire then write on the paper $98.98...
