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November 2023 by Ashley Hurd
I purchased a vehicle on 11/11 w/ Sam. He was professional when speaking on the phone and when we arrived at the dealership. Everything went smoothly no issues. Even with how busy they were, Sam communicated frequently to keep us updated and to assure us that he didn't forget about us. Everyone we came into contact with were very nice and pleasant. I would return to this dealership.
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November 2023 by Ronald Kosmahl
Shon Jackson was outstanding. From the moment I called her she had a 'can do' attitude that reassured me, after my battery for the Hybrid was dead. She advised the part was available and was doing all possible to get me on my way before 4 PM that afternoon. Her overall attention and friendly approach were much appreciated. You can tell she likes helping other people and does it with a smile and a great customer-centric focused approach. Throughout the waiting period, she kept me up to date at least twice. Great experience that I much appreciated.
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October 2023 by Muriel Jones
Had the pleasure of meeting Sascha Mason. Great guy, answer all my questions. Went out of his way to send me pics of the car being that I was 3hrs away. Kept me posted on whether the car was available. Happy customer ?
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October 2023 by Shreya Pandey
Great service and inventory. Sascha was excellent and extremely helpful. He answered all of my questions and gave the best possible options for my needs at the moment. It was really great buying my Tiguan SE and everyone was really helpful and friendly.
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October 2023 by Margaret McCracken
I just bought my dream car here from Dean and could not be happier. I expressed interest in a car, and Dean was able to get me in for a test drive the same day. When I went to purchase, Dean came in on his day off to help facilitate and make sure everything ran smoothly. Everyone I interacted with was kind and helpful, from the folks in the parking lot helping me get out of a tight space, to the service associates who cheered for my new (to me) car. I think the price I paid was fair and would highly recommend this dealership.
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October 2023 by John Jordan
Dean was a great help in getting me in the vehicle I wanted. He was always prompt, friendly and accommodating and answered any questions that we had. In the span of 48 hours we went from considering a purchase to driving out the door. Would definitely recommend buying from here!
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October 2023 by Robbie Norris
Atiq was very helpful with the purchase of my Jetta. We negotiated a great deal and wanted me to have a great experience in buying a car. I would highly recommend Alexandria VW to anyone looking for a car.
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October 2023 by Angela S.
Completely unprofessional!! The dealership does not hired qualified or professional employees. Everyone from sales to service was horrible to deal with. The sales person, Reem, didn't know anything about the car she was selling. The receptionist just transfers you to voicemail, which is a waste of time because nobody returns calls. Both the new (Chris) and used (Marcelo) cars sales managers completely avoided my calls and refused to help with my issue. They passed me off to the service manager (Mike Welch) who also refused to return my calls. The service department messed up the tint application, making the windows too dark to pass inspection and they refused to even discuss options on how to move forward. I was left to deal with the problem on my own. I would recommend you find another place to do your business.
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September 2023 by Ed L.
I took my car in for service because it was misfiring in March 2023. They claimed to have changed the plugs, all the coils and some more work. My car starting doing the same exact thing in August 2023 5 months later after paying over $2,500. I take my car back to the employee named Raphael because of these issues. They checked my car out and told me I needed a new motor. That did not sit well with me after charging me $2,500 just 5 month ago. So i decided to take my car to a Audi dealer to run diagnostics. They Audi dealer said the plugs and coils needed to be changed. I said I just had that done 5 months ago. The service guy at Audi said whoever said that lied. I then asked did I need a new motor and he replied no. I then take my VW Passat to another VW shop in Maryland to get it checked out. I told them what Alexandria VW said about my car needing a new motor. They said it didn't need a motor and that the coils and plugs were never changed. I will never go to this service department ever again. Now I'm dealing with Corporate to retrieve my money. If could give them a minus of stars I definitely would give them a -10.
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September 2023 by Julia May
Atiq made our experience so easy and seamless. We were in a bit of a hurry both times we came to the dealership; he was very respectful of our time and extremely efficient. We purchased a car that was not yet delivered, and it arrived earlier than expected. Great experience and love the car!
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September 2023 by Julia M.
Atiq made our experience so easy and seamless. We were in a bit of a hurry both times we came to the dealership; he was very respectful of our time and extremely efficient. We purchased a car that was not yet delivered, and it arrived earlier than expected. Great experience and love the car!
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September 2023 by Richard L.
I rarely leave customer reviews. I'm just too busy. I had to leave a review about Alexandria VW to advise other consumers to avoid this dealership like the plague. I've finished the lease on one of my VWs and have been trying to get help from their customer service team for months to no avail. They don't return calls. There is no follow through on what they say they're going to do. If these individuals worked in my company and treated customers this way, they'd be fired. The best way I could describe their conduct is gross unprofessionalism. I've owned two VWs at a time for the last 20 years. I've been as loyal of a customer to VW as they come. If they'll treat a loyal customer this poorly, imagine how they'll treat you? I've dealt with numerous VW dealerships in multiple states. Alexandria VW is bar none the worst VW dealership I've ever dealt with and to the point that I want to warn other consumers to stay way. If you're in the market for a VW product, do yourself a favor and go somewhere else. The hassle and misery they will put you through are not worth it. There are too many other quality VW dealerships in the area that sincerely care about their customers to waste your time with such gross incompetence and unprofessionalism.
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September 2023 by Ramsey G
I took the train up from Virginia Beach because of the great price. Atiq was nice enough to get me at the train station. Low pressure, easy process, and they got me on the road before traffic got too crazy. They had the used Jeep I was searching for at a good price. Everyone I interacted with was kind and relaxed.
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September 2023 by Laquan Sutton
Atiq was amazing and was super helpful in helping my wife find her dream car! His level of detail, care, and knowledge is top notch. I loved the customer service experience from the entire team. Best dealership to visit for any of your car purchases or service needs!
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August 2023 by Jeremy Bence
I had a great experience purchasing a GTI with Maria! She was quick to answer any questions and flexible with appointment times. She kept me updated throughout the process. Finance was quick and not pushy as well.