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November 2023 by Joseph Kyzar
If all you need is a shoe shine, this place is probably fine, but other than that I would look elsewhere.Dropped a pair of Ecco chelsea style boots off for a sole replacement.The guy said it was common on Ecco shoes (I have a few pairs - the boots in question were around $320 - and it's never happened but ok) and that he could fix them "no problem".Ok, I pay the $160 and come back a week and half later to pick them up. The boots had no welting.....like...at all. He then tells me one thing or another about how he didn't have the right material and some other excuse that I forget, but that he will make it right just give him 5 days, ok.I go back 5 days later..... "shockingly" the boots were still not done for some other excuse that I again do not recall, but they would be ready the following weekend.Ok, so after dropping them off a month ago, I have just picked up what I suppose is my finished product. The welting is haphazardly attached to the boots in certain spots. In other spots there is a logo showing from the company's welting (I'm guessing spare pieces). I question/point out these things and he has an excuse for everything. He said he could sand down the logo if I could "just leave them with him for another day or two".....yea, no thanks. Among one of the many excuses/things he said on my final visit was "I never told you it was going to be like new"........ right, like people pay top dollar for things to be repaired halfway. What a joke.So - over 1 month of waiting, which honestly wouldn't have been a huge deal had the shoes been restored properly and he told me 1 months up frontAnd $160 for a "repaired" boot that still needs repair. Save your time and money folks just move along.
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August 2023 by Ronald Saville
Great repair and cleaning service for leather boots and shoes. Come out like new. My Captain Kirk boots.
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July 2023 by Lorena K.
Although their work is good, they charge credit card fees.After I saw that they charge credit card fees in addition to the regular price fees, I will not go back.
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June 2023 by Ali J.
Poor Quality and value issues. I picked up my boots and they were dirty. I had paid $40 to have my boots shined and cared for. He had an attitude because I mentioned the several places where the boot was unclean. I then asked him about having the insole replaced and a light toe reinforcement. He quoted me $110. I had already paid $40 to have them polished and cleaned up (which they didn't do). $110 for insoles and light replacement. ($40 for light reinforcement and $70 for insoles!) get out of here. $70 for insoles. $180 in total for a pair of boots that are in good condition. Rip off! Don't go here!
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October 2022 by Jennifer Whitlock
Dropped off a pair of boots that needed attention. The shop returned them in excellent condition and I was able to pick up within a week. Definitely returning for any future leather:shoe repair needs.
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August 2022 by Vanessa S.
I stopped into the store just before closing and was so glad to get my shoes repaired. Ricardo was so friendly and my shoes look great!
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February 2022 by Angelina L.
Very poor work. Poor customer service. Every time I go very poor work & customer service. I would not suggest going here
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November 2021 by McKenzie M.
I took a pair of very nice tall boots here that I use for horse back riding. They had a large hole in the right inner calf from frequent use. I didn't want to drop a ton of money on a new pair before seeing if they could be repaired. The owner here was amazing and did stunning work!! I even went ahead and got them resoled and couldn't be happier...it's like i have brand new boots again! 10/10 would recommend. Oh and it was a fabulous & fair price point!
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August 2021 by Tamiko F.
Disappointed in Alexandria Shoe Repair's service, who lied & shoe-hustled me! I brought shoes for replacement of heels approximately 2 months ago. Today, those same heels came off. I returned for repairs & they claimed they were not the ones who repaired the shoes! Lied and said they did not but said whoever did should have added a wooden piece (which is something they never added). So in essence what the store initially should have included they didn't, to ensure a return visit. Shoe Hustler!
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July 2021 by Josie M.
I have gone to this business a few times for a pair of heels when the taps had fallen off, to replace the bottom sole (heel) of a pair of Birkenstock sandals, make repairs and polish 2 pairs of leather boots ( a pair from Paris, France, and a pair from Abeo). I can't complain about their work because I am trying to preserve my shoes. I will see what magic they can work when I need to take my work boots to them later this year. The price they charge is probably right for the area.
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September 2020 by Daysi Alvarado
Great place, its really important to communicate with them because I have brought in so many different types of shoes, bags and such. Each time they try to find the best way to fix it!
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August 2020 by Lori Lamm
Love this place!!! Family run business!!! Quality workmanship!!!
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March 2020 by Ryan N.
Ricardo is great. Family run and a friendly environment. I went here on a recommendation by a friend. Fantastic service and quality. And now this is my new cobbler.
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December 2019 by Travis Scott
One of the best shoe repairs in Alexandria. I’ve lived in the area for awhile now and I always bring my shoes here
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November 2019 by George M.
This place is a train wreck. Long story short they said my shoes would be ready in a week and they weren't. Then I called two weeks later to get them and even though I had the ticket it took *19 minutes* on the phone for them to locate them. I gave them the ticket number five (!) times and the guy couldn't handle that and gave the phone to another person. I asked if I could give my name and number and he still couldn't find them. Then he had me give him my last name again. Then he told me my ticket number was too old (?) and they wouldn't be able to find them (it had only been three weeks since I dropped the shoes off). Then after giving the ticket number again and my name again he finally located my shoes - he said they were right behind him. Never going back here again.
