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“The only TruPoint bank I will do business with in the Abingdon/Bristol area. Very kind and courteous. Branch manager is very personable and gets to know you outside of your account. The ladies and gentlemen all remember your name and always have a smile on their faces.”
“I LOVE the Abingdon location!! From my first day joining this location it has been so friendly, customer service oriented and they even call me by name!! What a refreshing change!!!!”
“We were with Highlands Union now First Community for about 20 years now and any issues we've had they've always fixed in whatever capacity they can. I gave 4 stars bc I noticed they are using a new system that it seems that debits are coming out then much later credits are deposited. When things are tight (which seems like they are for everyone) that makes for a not so great experience but it's not enough to sway us to switch yet.”
“Shawn and his team are wonderful. I'd trust them with any and all of my banking needs! Shawn has been so incredibly helpful in walking me through the HELOC process, explaining everything along the way and throughly answering all of my questions. He's worked really hard to prepare me for approval and closing. In my 10 years of banking experience, I've only seen a few bankers who work as hard for their customers as Shawn does.”
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“I have a car title I am trying to get ahold of because the man who held the lien passed away so you can imagine how much trouble that is. But Jody M is doing all she can to help me receive the title, I mean going out of her way to talk with me look up receipts from the lien holders' books, I know she is super busy and doesn't have time to go tracking a loss title. She is going above and beyond what is expected of her. I want to say thank you to her and I would recommend ANYONE to do their business through her, shes a stat asset of first bank and trust!”