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March 2024 by Fiorella Badilla
This store is a great idea and they do have very soft comfortable flannel. I got my boyfriend sweatpants but the strings are not regular, it is just one long string that you can’t tie without it being permanently tied. Now, slowly, the sweatpants have been ripping where the string is. It’s really unfortunate because they are not super affordable so I was kind of expecting more.
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February 2024 by Glen Browning
Good product, buy online. Manchester shop is a waste of time.
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January 2024 by Bruno Cerrone
I ordered a number of items for Christmas. They sent me the wrong items, I called to see if I could get the correct item sent as it was a gift for my daughter - never got a call back. I submitted a return with message as per the instructions on the invoice, a week has passed and I still haven't gotten a e-mail back with instructions to return items.I would expect that for the premium price you pay the customer service would be better. Disappointed and will never shop there again.
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January 2024 by Fred Blouin
Incredible quality clothing. I couldn't believe how they fit so much in their modest size store. The staff is very helpful and knowledgeable too
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January 2024 by Andy Guerriero
Review for their mail order operation: I found it to be very difficult to communicate with them and like pulling teeth to get responses and information.I ordered a flannel shirt to be shipped. They used USPS, who mishandled/misdelivered/lost or stole my package. I contacted Vermont Flannel Co to ask what my next steps were, and it took 2 emails over 3 days to get a response. They asked me to do all the legwork of finding out what the post office did with my package, and offered to send a replacement shirt if I could prove that the USPS lost the package. Of course, the local post office claims they delivered it correctly.I emailed again with this information and asking for a shipping receipt or proof of shipping insurance so I could find a claim with the USPS, and got no response again, for days. I sent another follow up asking for a response and still got nothing, so I was forced to file a dispute with my credit card company. I hate doing that because I know that almost always ends in a chargeback for the merchant, but I gave them quite a few opportunities to make this situation right.I don't believe it's the customer's responsibility to spend hours trying to resolve shipping issues (meanwhile this company has my money) when USPS and other companies seem to expect claims to be filed by the shipper, not the recipient.
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October 2023 by Kelly Marin
Not as cozy and soft as some other brands of flannel.
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August 2023 by Melisa M.
I ordered a blanket for my husbands birthday (a week in advance) I paid for 2 day air, an extra $20 to make sure it got here in time. I received my package almost a week later! So apparently ordering it 2 day air makes zero difference when you get it. I understand that things happen, but when I reached out to the company, they stated that they shipped it and basically not their problem, because they shipped it the following day. So if I were you, don't waste your $20 on 2 day air, because it's going to ship however it ships, and you will not be refunded the money you paid for it to come sooner. Save yourself the trouble and get standard shipping!
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July 2023 by Sandi Korte
I Love Vermont Flannels! They are the best! So soft and warm! I had to stop and buy another one!! The gentleman at the shop was so friendly and helpful! Highly recommend stopping!
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June 2023 by Christine Leach
Hoosier, button down shirts, leggings, stadium blankets, flannel pants, hats, purses, dog harness,etcFun storeAll American Made.Great quality
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March 2023 by T S
Great shop with your outdoor gear needs and some pricey, but high quality, flannel products.
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February 2023 by Jay McCoy
I've had a Vermont flannel for years a just bought another on line, the shirt didn't fit, and now they want to charge for the return and another charge to replace. I won't pay an extra 30 dollars for a flannel shirt
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January 2023 by Stephanie Crain
Great store, great clothing - high quality, incredible staff so helpful and friendly! A must when in Woodstock!
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December 2022 by janet dunphy
Great quality and Fantastic customer service. We are living in our Flannels!
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December 2022 by Andres A.
When in Vermont you have to stop at the Vermont Flannel Company. Every time we come to Vermont we always stop in. Unfortunately, the options don't necessarily change that much but the flannel ids always so comfortable.
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October 2022 by Steve
A bit pricey? Yes. But you get what you pay for, which is why we shop and buy flannel apparel no where else. Best, most comfortable pajamas, hoodies, and more... all part of our wardrobe for years. It's getting colder... flannel is a great way to stay warm.