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“Phone wasn't charging, figured the port just needed to be cleaned out but took it in just in case it was something more serious. Guy took my phone, cleaned it out, and was done in about 3 minutes. Wouldn't even let me pay him, if I have problems again I'll definitely come back. Great service.”
“Josh is fantastic! Warm and friendly, patient, not irritated at all by my ignorance—plus he solved my problem. I hope you highly value him as an employee. He couldn’t be better!”
“Lisa was a pro! Her level in multi-tasking was incredible. Waited on multiple customers and never missed a beat. keep up the awesome work, was very satisfied with her service”
“We had the appointment with Craig to see if it was better to stay on my son’s plan or get our own plan. Craig sold us an upgraded plan that was overkill for us. Craig told us that we had to wait 6 months if we wanted to go back on my son’s account plus if we returned our extra phone we got to replace our land line (which we also returned), there would’ve been a $50 restock fee. We returned it without a restock fee being applied. We found out from another sales person that all we had to do is wait 30 days to go back on to our son’s account. Leaviel did the transfer today. He was so helpful and we were back on my son’s plan before we knew it. Leaviel explained to us that now our phone bill now went from $280 per month to $85 per month plus it took $20 off our son’s account per month as our two lines were added to his account. We were quite pleased with how Leaviel from the Verizon Store in Williston, VT addressed our problem and got it squared away. Thank you Leaviel!!!”
“My 2 year old phone stopped connecting to the network, but since the screen wasn't broken and the phone wasn't lost, insurance wouldn't cover a replacement. I went to multiple Verizon stores over multiple days in my area without a fix. We tried restarting it, new sim cards, esim, factory reset, reset network settings, everything. I have over 200 gigs of pictures, messages, and data on my phone, so factory reset takes hours and hours to get back all my data. I came in to the Shelburne road location and delt with Levi, Zach, another Zach, and Tristan (manager). These reps were SO helpful! After getting through to a Verizon rep on the phone (in store) she wanted us to run through all the same stuff we had already done 4 other times including factory reset. I had a meltdown. After being thrown around store to store for almost a week with no answers and just having my phone thrown through the ringer, I was about to take my phone and smash it in hopes that insurance would finally pay for a replacement. Tristan kindly explained to the rep that we had tried everything 1000 times and how I had unnecessarily been pushed store to store without answers or help and something needed to be done before I left. The lady on the phone ended up sending for a replacement device. Apparently they are out of my device and it could take up to a month for a replacement. All the reps in store came together to brainstorm solutions to get me through until the new phone comes in and I am immensely thankful for all of them. These people take their jobs seriously. They truly care and want to help. If you have Verizon and need assistance, come to this location!”
“Tyler at the Burlington VT ATT store on Shelburne Rd was supremely helpful with troubleshooting my phone issues! I recommend him and his store to anyone needing cell service!”
“Had a great experience with Megan, who helped take over my trade in and adding new lines to my account after another sales person dropped the ball. She was really helpful and communicative with me. Would recommend going here to work with her!”
11AM - 7PM
1203 Williston Rd, South Burlington
Mobile Phones
“Gab did a fantastic job helping us change our carrier, purchase a new phone, getting the necessary accessaries, and switching from one phone to the next. He was super professional. We will go back if we need phone support!”
“Dealing with phones and contracts can be so confusing and frustrating, especially with how often plans change. But my mom and I have been working with Lucien every time we come in since we switched over and we LOVE HIM! Whatever his pay is, double it, he takes every possible measure to make sure we are taken care of and understand what is happening on our plan. Plus he fulling remembers details of our issues in the past so every-time we come in we aren’t starting over explaining what we need to do/change!”
“Isabel at the AT&T store in Williston VT was straight up amazing and maintained her composure while working alone and handling many customers. Thanks so much for helping us!”
“I went to another AT&T store and they sent me out within 5 mins and told me it was an Apple problem. I drove to Small Dogs who deals with Apple and the stated they couldn’t help. I walked into this AT&T in the U-Mall and sat here for 1.5 hours and the problem was fixed!! A big shout out to Danyel for all your help! Went about and beyond!”
“Today I went to this T-Mobile location just to ask a few questions about promotions and fixing my cracked screen (what I thought was a cracked screen). I believe the person that helped me was named Kayla but sometimes I terrible with names. The service I received was fantastic, all my questions were answered and the screen I thought was broken was just a damaged screen protector which was replaced for me. Honest, friendly, courteous, helpful were all the people who work here, I couldn't ask for better service ??❤️”
“Cameron the manager was increíble to work with. He was kind, knowledgeable, and so patient with me and every customer who came through. He was able to answer every question I had, and provide insightful opinions as well. During my time there he helped at least 5 other customers as well (he was the only employee working), meeting each and every one of them with grace. Thank you Cameron!”
10AM - 7PM
60c Pearl St, Essex Junction
Mobile Phones
“The two guys there, Josh and Dillon, were exceptional! I was there on Black Friday and these guys were swamped, but they moved through every single customer quickly, efficiently, and most importantly politely10/10, can't recommend these guys enough!”
“Store wasn't too busy and the checkout was easy. Unfortunately the aisles were cluttered and seemed to be in a beginning state of disarray. I did however find an item in the electronics department I couldn't find elsewhere ?♂️ all things aside my family and I had a smooth trip!”
“This store has always been great with helping me find devices and getting them up and going, I recommend this store to everyone looking to buy a new electronic device, whether it be a phone, TV, laptop, speaker, ect. They absolutely. I've never been let down in the 10 years I've been going for new devices/electronics. Great staff, extremely friendly, VERY helpful.”
“Alot better than other phone companies these people got their stuff together and are on point with service all of them are knowledgeable with what ever question or problems you may have with other carriers.the prices are reasonable and the accessories is good .I highly recommend to anyone please check this spot out. You won't be disappointed”
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“Assisted me with my phone issue in a timely manner, discussed all of the options and helped me to find the best one. Great, fast service, friendly staff. Highly recommend!”