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September 2024 by Kelly Green Cosplay
Ups is the only delivery company that can’t find my address on a main road, and the hours they are open for you to come in are in the middle of the work day. This is BS, and getting in contact with customer service is a nightmare
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August 2024 by ROBERT IANNACO
My 3 packages were all delivered to the wrong address. Trying to speak with a human is near impossible. When I finally got someone, he was NO help at all. Couldn't get in touch with the idiot driver who delivered not 1, but 3 packages to the wrong address, so he could go back and get them. Here's the Kicker, I was told I had to contact the sellers and see if they could do anything. Thankfully Amazon and Sketchers (3 pairs), we're awesome and are reshipping my items. This is the 5th package that they delivered to the wrong address.
UPS IS WORTHLESS!!!
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August 2024 by Meredith Laroe
Website doesn't work. Calling to their support is wildly unhelpful. They missed a letter in my address although it was correct with the shipper and indicated it would cost ME money to have it shipped to my local UPS store. Horrible experience.
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May 2024 by Nicholas Dyer
The woman at the front desk was very pleasant
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March 2024 by Jay V
This is second time I am having issue with Amazon returns. Amazon keep sending me ' pick-up' option only for my package and I am never home. So the only option I have is to go with pick up notice slip to this UPS location in Williston between 6-830pm and try to figure out from there. Let me tell you, it is sooo complicated to do a return that way but Shelly and her boss Natali ALWAYS go above and beyond of helping me! I even got Italian chocolate candy from Natali how big of a sweetheart she is - I love her! I know many people complain about UPS service but please always remember, kind word goes long way! I am very pleased with this location.
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March 2024 by chris davis
Tried picking up a package i had on hold in Williston, VT and no one was working the Customer pickup center (even though they were "open"). There are no directions on where to pickup, no hours, and absolutely no way to figure out how to get ahold of someone. The UPS main phone tree was useless.
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February 2024 by Tatiana Santa Lucia
Whoever delivered packages yesterday (1/9/24) in the River Watch area of Burlington was the absolute worst! First of all, he initially stated that he could not deliver because we were not available (which wasn’t true). Secondly, when my husband got the notification that the packages did not arrive, he ran out to meet the driver who was very rude. The driver said he could not deliver because he didn’t have the code to get in (there is none). The driver accused my husband of lying about living here, even though my husband presented a valid ID. Today (1/10/24) we saw a delivery notice in our mailroom regarding these packages. This tells us that the driver had lied about not being able to get inside the building, then accuses my husband of lying about living here. Did the driver even bother to collect the packages from his truck, or did he just leave a notice to avoid doing his job? Normally I like UPS and prefer them over FedEx, but this was incredibly disappointing and upsetting.
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January 2024 by Tatiana S.
Whoever delivered packages yesterday (1/9/24) in the River Watch area of Burlington was the absolute worst! First of all, he initially stated that he could not deliver because we were not available (which wasn’t true). Secondly, when my husband got the notification that the packages did not arrive, he ran out to meet the driver who was very rude. The driver said he could not deliver because he didn’t have the code to get in (there is none). The driver accused my husband of lying about living here, even though my husband presented a valid ID. Today (1/10/24) we saw a delivery notice in our mailroom regarding these packages. This tells us that the driver had lied about not being able to get inside the building, then accuses my husband of lying about living here. Did the driver even bother to collect the packages from his truck, or did he just leave a notice to avoid doing his job? Normally I like UPS and prefer them over FedEx, but this was incredibly disappointing and upsetting.
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September 2023 by M E. Nappo
Quick, fast, friendly.
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August 2023 by Mohamed Ali
Shelly was very kind and helpful getting my package to me when it couldn't be delivered due to an error with the address.I hope everyone is like her
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August 2023 by Chiké Abuah
Refused to deliver my package for literally no reason. Someone please help. DO NOT use this UPS location they are unreliable and unprofessional.
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August 2023 by Ian Cypes
Somehow, they had 3 Amazon packages come from the same warehouse, follow an identical itinerary up here, sent all 3 out for delivery on the same day, yet only 2 got delivered and the 3rd package that's MARKED AS IN THIS EXACT BUILDING is delayed for 3 more days.Also the Customer Service line is an AI and you have to sign up as a member on their website to file a claim ticket.I'd never willingly send a package through UPS and if you ever noticed something you bought online is being sent through them, just give up all hope, assume whatever you bought is gonna get stolen, and you might end up with a nice surprise if they ever accidentally deliver your package.
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August 2023 by Sharon Irene
This isn't really a customer service center. You can only pick up packages that you've reserved to pick up. The doors to the service center are locked. There was a woman trying to get in and pick up a package. She called to get in and didn't get an answer. A worker outside came up and told her he didn't know how to get her in to get her package.
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July 2023 by Christina Lesperance
Amazon order delivered by UPS, but left in a ditch by the side of the road, not even on my property. Box is wet and covered in slugs. Very unhappy.
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May 2023 by Whitney T.
I paid extra for them to bring to my house after Amazon failed to put my apartment number on the package $7.99 and they still didn't bring it even after the correct apartment number was provided and a verbal confirmation. I ended up having to Uber there and back so $40 to recover this package.
