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September 2023 by Kaitlyn D.
DO NOT TRUST HOMEDEPOT WITH YOUR FLOORING! I cannot stress it enough we have had the absolute worst experience with Home Depot to order our flooring. We are going on 5 months with no flooring or communication. We ordered our flooring in May 2023 for the delivery and instal in June. The week of install rolls around and the installers call to confirm the flooring is there... nope I call home depot with no response, then Home Depot calls me because the installers called letting me know the flooring is on back order, something they surely knew before the week of instal but did not make us aware of. We go through the process again for delivery and install in July. July rolls around and we call regularly to confirm the flooring will actually be delivered this time. With no response from Home Depot until again the installers (American carpet, they have been great) get them to call us. The flooring is still in backorder, something they should have alerted us on way before the week of instal. We go through the process again for delivery and instal in August. August rolls around and same old same old no response from Homedepot as we try to call and email to find out the status of our flooring. The day before install was supposed to happen I get a call from a delivery driver saying they are at our house to drop off our flooring, I drive all the way home from work to confirm it is what we ordered and to no surprise. It is damaged, missing 6 pieces, and the wrong color. After calling numerous times we get in contact with the GM, she assured us they will get it all fixed and get us the correct flooring. After another 2 months of calling, emailing, going into the store to find someone the flooring finally got picked up after it sat in the rain for days as they said it would be picked up days before. Here we are 5 MONTHS LATER the flooring is paid for with our Home Depot credit card and we still have no flooring and no communication on when it will be ordered, delivered, or installed.
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September 2023 by Sylvia K.
Bought my washing machine from Williston, VT's Home Depot. I can't say enough about this store's excellent service. From my phone call to customer service at corp headquarters, to the delivery and service people of my washer, to the product itself. Excellent. Great communication (speedy and thorough,) professional delivery people, and excellent communication from all areas of my purchase and delivery, HD is top notch.
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August 2023 by S H.
Nobody picks up the phone. The store is full of plastic overpriced crap. Almost every product in the store is the junkiest version available. This place is an embarrassment to our once great nation.
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July 2023 by John W.
Great if you need something in a pinch, but not so great bc they are extremely overpriced. Easily can find the exact same product at other stores for way cheaper. For instance, Ant Bait was $4 at Walmart and about 50% higher at Home Depot at $6! Exact same product!! Ive learned my lesson...
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February 2023 by Storm T.
I contacted Home Depot in October for a Home Depot Carpet Installation. They sent someone out to do measurements and this person spent 6 hours in my house measuring the floor space. I ordered the carpet in early November and specifically ordered a carpet that was considered "in stock".They showed up two weeks later to install, just a few days before Thanksgiving. They came into our home, started to rip up the old flooring and then realized 50% of the way through the job that they did not have enough materials. They advised they would make it correct and immediately follow up with us. We spoke to the manager on the phone and they apologized and promised to correct it. They then leave with 50% of our floors uncovered and down to the subflooring all through Thanksgiving. 3 weeks later, we still have not heard from them. I call Home Depot and they advised that they didn't know the issue with the installation. This is a lie because my husband spoke with the manager. We finally speak to them and get an install date, they promise they will install it prior to Christmas. Days go by and we are advised that they will not be able to install it until January. So, Christmas is now ruined because we have to live on subflooring and are unable to host.January rolls around and they finally come to install the carpet. The installers start and brought lower-grade padding than what we ordered. We don't want to continue dealing with subflooring and keeping our child and pets safe on exposed nails and things that could hurt them with the understanding that we would get a partial refund for the subpar padding. In a rush to install the carpet, they damage our brand-new sheet rock and did not bring enough materials to finish the job, leaving us with flooring exposed and a need to schedule a 3rd installation date. 3 weeks later, the final installation is scheduled, they once again bring the wrong padding and we refuse. They come back the next day with the right type of padding and finally finish the installation. This ordeal has been absolutely awful and they have been unable to be reliable. Now, I ask for a partial refund for the delay in the installation and the subpar padding that was installed in one of my rooms. They have advised that the job is complete and they will not refund now and I should have asked for the refund before the installation was complete. I have 3 months of records between American Carpet/Home Depot and the Home Depot Social Media Team in which they tell me they do not talk about refunds until the job is completed. We are now fully installed, roughly 4 months from the original order, and not installed to the level of quality which we ordered. We are so unbelievably frustrated and I'll be contacting my credit card company to see if there are any protections for the consumer for this questionable install experience. I still have half the house to re-floor and I will never use Home Depot again. Recommendation: Do NOT trust Home Depot with your flooring. Do NOT Trust their customer service.
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December 2022 by Pam M.
When they delivered my dryer, they put on the wrong power cord. It was for an oven instead. I did not know this and had to pay for an electrician to tell me it was the wrong cord. The manager at Home Depot gave me a really hard time retuning the cord, gave no apologies and said it was the right cord...when obviously it wasn't. Will never to business with them again.
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December 2022 by Erin G.
Jonah was the most amazing employee! He helped us pick a tree and load it . He was kind and knowledgeable and really willing to help
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November 2022 by Rob S (SPACEMAN)
Rented a cargo van. Was relatively cheap but it eats gas. Cost me more to fill it then the rental.
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July 2022 by Ron B.
Do not shop the Williston store!! We drove 30 miles to get deck boards that were suppose to be in inventory only to be told that they were in the yard and not available until the following day. Came back, still not available. Tried calling first, was told they were there, nothing there when we arrived. We did find some other lumber and hardware that we needed but the entire store is a wreck. Pallets of inventory in every aisle waiting to be put away, including the lumber aisle. Try maneuvering sixteen foot boards on a cart with pallets of air conditioners in the way.Finally found our boards at Lowe's in SB. A very clean store with plenty of room in the aisles and friendly and helpful staff. They'll get all my business in the future.
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February 2022 by SPACEMAN
Rented a cargo van. Was relatively cheap but it eats gas. Cost me more to fill it then the rental.
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January 2022 by A H.
My mom had returned an item and got store credit from Home Depot. We went back together and she made a purchase, and the store associate wrote the remaining balance on the back of the card. My mom gave the rest of the store credit to me, but when I went back to use it a few weeks later, they said I need to have an ID with the same name as the person who originally got the store credit. The person at the customer service desk was very nice and understanding, and gave me permission to use it after all, but also told me that I have a zero balance left on it. I am now trying to check the card balance on the Home Depot website, and after entering the card number and the PIN, it says: "We're sorry. Home Depot store credit can only be used in stores. Please use a different payment method"I'm not trying to use it to make a payment, but to check he balance on their own balance checker website. Pretty useless, and frustrating all around. Needless to say I won't be a returning customer.
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July 2021 by C G.
I hardly ever review the big box stores, because they're all the same. But I had a DIY project over the weekend and needed a few things my local hardware store didn't have in stock.The people I interacted with a Home Depot were knowledgeable about items in their own department, as well as helping me find products in other departments. I've noticed they will usually walk you over to the area instead of just saying isle 24. One of the things I was looking for was in the most obscure place, I would never have found it.These guys were great. I know it can be hit or miss, but this trip was very good for me.
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July 2020 by Carrie Chicoine Yandow
Went today to purchase 6 appliances and had the worst service ever. We asked the lady sales associate in kitchen design if there was anybody to help us and her response was to throw up her arms and walk away. The only thing she said was she didn’t know. Seriously. Guess we will shop local instead.
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June 2020 by Matthew David
Had a very pleasant visit. An employee saw me looking at different LED bulbs and came over to offer assistance. Very friendly employee. Found everything I needed with the help of other employees as well. Great experience.