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February 2024 by James Floyd
Awesome service. My son’s tire had a slow leak and tpms was not working. They fixed the tire and reprogrammed the tpms with very short notice and at a very reasonable price. Great service.
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February 2024 by Jennifer putvain
Chris the manager and his staff went beyond the call of duty and paycheck! I was having an ongoing problem that the dealership never identified and they did. I will definitely recommend. It is all about the people you hire and this shop got it right.Thank you
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January 2024 by Julie Martin
Friendly, timely service.
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January 2024 by Greg Macedonia
Great customer service, friendly knowledgeable staff. Had a wheel bearing screaming for attention and called in the morning they got me in that afternoon. Price was in line with my expectations for parts+labor and they finished an hour quicker than I figured. Brewery next door for lunch made the wait alot easier. My new goto shop. Thanks!
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January 2024 by musikluv2
Stumbled upon this gem of a shop. Manager was super helpful and staff were nice and efficient. Will surely be back. Added benefit is the Goodwater Brewery a few doors down. Great spot to wait for you car to be finished!! Try the Mac and cheese. You’ll thank me later.
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January 2024 by Jeff Lick
A changeover to winter snow tires. Best to call, online is not reliable, but once in nice people did a great job.
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January 2024 by Ken Mincar
I stopped in last week without an appointment because I had a slow leak in a tire that needed to be repaired. The guy at the desk was courteous and told me he could take me in if I was able to wait 20 minutes. I was happy with that and they did bring the vehicle in within that amount of time. I waited an additional 20 minutes while they had the vehicle in the back, after which the service manager returned to let me know that they were wrapping things up. He told showed me a screw that he identified as the culprit behind my leak. It took another 20 minutes before a service tech from the back came out. He appeared confused and looking for some information at the desk and after a time he asked me if I was the owner of the Toyota. When I confirmed that I was, he said abruptly that I was "all set, no charge". Surprised by the free service, I asked why, and his response was that they didn't need to repair anything. He claimed that the tire appeared to have had no bead seal, so he applied sealant, remounted the tire, and "the leak was resolved". The whole thing seemed off to me, and I should have asked more questions, but instead left a little perplexed. In fact, by the next day the tire was low again and it became clear that it was never fixed. I'm not sure what happened - I'll give the benefit of doubt and assume it could be some sort of miscommunication between multiple people involved with the work, as opposed to an intentional blow-off. While it didn't cost me any money, it was a waste of an hour (although I did get to watch half of Step Brothers in their lobby), plus the time involved with topping off the tire at home all week and finally a return trip to their competitor up the road to actually get the patch done.
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January 2024 by San K.
I purchase 4 new tire there and have them to change it. I have wait for around 2 hours, when the car is done. Once I get into the car, l find out my e brakes is not working which is working good before getting into their shop. I ask the technician right away and tell them and show them the e brake is not working anymore. They don't really care and keep saying is my brake broken. Ask me to bring back to the shop to fix it. I was so angry about their attitude. After all they call the police and try to kick me out from the shop. I call their brand manager and the manager also doesn't want to take any responsibility. I go back to the dealer and find out what happened to my e brake. The e brake has no problem at all. When they lift up my car to change the tires, they detach my cable of the e brake. I report back to their branch manager and have no response from them. What a bad bad business practice!!Worse customer service and worst business. Highly recommend no one go to their shop again.
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December 2023 by Steven H.
Noon appointment for simple tire change over still waiting at 1:50pm. New manger Chris isn't in any hurry for anyone with appointments. Plus the price was way higher than previously.
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November 2023 by Felicia Horner
Service sucked was told I would get refund today 11/27/2023 never received anything the reason for refund was saying I was going to have brake rotors and pads installed and only installed the pads when they said that’s all I needed now they are telling me I need a new wheel hub before I can get rotors installed after paying for wheel studs why not just charge me for a new hub instead of just replacing the wheel studs common sense
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November 2023 by Isadora G.
I don't usually waste my time writing reviews but I feel for the greater good, I will share my experience since I will be using this narrative to file a complaint with BBB and the police. I wish I could leave no stars. Another customer, SYDNEY CONNOR, wrote a review below and our experiences are nearly identical. I made my appt on 11/8 for 11/19 11 am, using their online scheduling. On 11/15, they called to say the online booking doesn't work so they had to rebook my appointment. Worker kept complaining about the corporate office- very unprofessional. Should have known right there and then to cancel all together but tire places are all the same, right? So she rebooks me Wednesday the 22nd but I fail to write the time down. I was traveling for thanksgiving so I REALLY needed the tires on so I took the extremely inconvenient day she offered me. Mistake #2. She instructed me to order the tires via Tire Rack and have them deliverer to the shop. I placed my order on 11/16. I got confirmation of delivery on 11/18. I called 3 times on 11/19 to confirm. No one answers the phone. I call Monday and Tuesday and Wednesday at least a dozen times- no one answers the phone! Voicemail is full, no surprise there. So on Wednesday at 11 am, I decided to drive all the way to the shop to inquire about my tires and appointment time. They said my appointment was actually at 3 pm. She said my tires were there. At 3 pm I again arrive, I give her my key and go next door to a brewery to hang out while I was under the assumption my tires were being put on my car. At 4 pm I go back to the shop and the woman says they can't find my tires, much less is my car ready. She keeps inferring that it was my mistake because I ordered them on Amazon and there are all these scams going on. I did NOT ORDER through Amazon. I ordered them on Tire Rack exactly as she instructed me to. This woman, not sure what her role there is but I could tell she was definitely lying . I think she either was either being a complete jerk to make the company OR stole my tires or at very least knows something about the theft of my tires. Tires do not just disappear. Of course, Tire Rack feels horrible she did this to me and will reimburse me but OMG! What an absolute nightmare hassle!!! The day before Im traveling to pull this kind of BS? I would recommend just going to dealerships for tires or a service that comes to your home. Now I won't get my snow tires on for probably another week. All of the hassle and hours of time wasted. i would not be surprised if they are running scams out the back. Very shady, not to mention the shop is absolutely filthy.
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November 2023 by Richard Cohen
I got a flat during prime winter tire change-over season. I called all local tire places and everyone said they were booked and could not fit me in for an emergency tire repair. I called Tire Warehouse and they had availability the next day. They were able to fix the tire and re-installed it for no charge whatsoever. The entire process took less than half an hour. Thank you for your help and I will definitely be going back to give them future business whenever possible.
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November 2023 by Dan Pieterse
Service over the phone was excellent, and promptly found the tires I was looking for and scheduled a booking. On the day of installation however, there was a 3 hour wait. No water, coffee or any refreshments other than a vending machine. 3 huge tv’s on the wall that were all off. Trash can in waiting area was overflowing. The waiting area was gross. Also no one communicated to me that there was a delay or that they were running late, I just had to find out from others in the waiting area. Overpriced compare to Costco. Won’t be back. I had high hopes, but unfortunately didn’t make the cut. Sorry guys.
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November 2023 by Sydney Connor
Ordered winter tires through online company and had them shipped to tire warehouse in Williston for installation. Arrived for scheduled appointment that was made online and was told they could not honor the online appointment. I was rescheduled a week later and then told that the tires I had ordered were not there. This was after confirming twice with two separate tire warehouse employees that the tires were physically there. Refunded for tires and installation through online company but incredibly disappointed with the customer service received and professionalism at tire warehouse. Will not be bringing my vehicle back in the future.
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November 2023 by Kelsey Poginy
Booked an appointment on the 30th. 10 minutes later I had got an email with an appointment confirmation stating that they were all set for my appointment. Came in today for what I thought, an appointment to get my winter tires to be put on, to be told I don’t have an appointment at all.
