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August 2024 by Kyacos
I needed a Yakima roof rack for my new VW ID4 for a very last minute trip. The product knowledge of the staff, and the overall customer service and the communication was top notch. They knew exactly what would work and explained the two options clearly. I placed the order, while knowing that one part was out of stock and wouldn't arrive in time for my trip. (The part wasn't in stock everywhere, including at Yakima.) Somehow the Rack Warehouse guys pulled off some magic and a part was found and arrived in 2 days, in plenty of time for my trip. I love this place!
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July 2024 by Lindsey Marchello
In May I purchased a rack for my car. I have never used this company before and it seemed really credible. After I purchased the rack, I waited for multiple weeks before calling about the status of my package. When I called, I was welcomed with good service and also really good advice moving forward. I was told on the phone that my rack would be sent the following day. Fast forward a month, I called again because the status of my package had not been updated since I had last spoken to them on the phone. I spoke to the manager, and he was really nice. However, he basically left me hanging for the rest of the day after he said he would call back, and then did not. So I called them again, and got a nice woman on the phone who followed up on it for me. I was then notified that it was likely lost in the mail, but I wouldn't have any updated information until the next day. When they got in touch with me, I was told they would be sending out the new rack the following Monday. It was Wednesday at this point. While on the phone I was considering purchasing the cradle for my kayak. However, the guy I was speaking to on the phone tried to sell me the MOST expensive cradle possible, and when I complained about the price, he did not try to sell me a cheaper product. Instead, I got on the website and saw multiple cheaper options that would work well for what I was wanting. I found this incredibly frustrating because I had already jumped through so many hoops just getting my rack in the first place. There was no incentive for me to go through with this next purchase. I had been going out of my way to be understanding of the situation, and I found this to be disappointing to say the least. My last contact with the company, I was told that instead of taking the multiple days they had to pack my package to make sure it was ready Monday, it was put off until Monday NIGHT and then sent the next day. I seriously cannot believe what I've had to go through with this company. They knew on Wednesday the week prior, that my package was priority considering it was already late by more than a month! But instead, my package was put on the back burner and now I have to wait even longer to receive my rack and without the cradle because of their lack of incentive.
My biggest gripe about this situation is my understanding was taken advantage of. And instead of them being receptive to my effort to be cool about the situation, I was met with niceness to my face and no actual effort behind the scenes. That's not to mention the fact I spoke with most of their team throughout this time.
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July 2024 by Kathryn Daley
From calling to figure out all the parts I needed for my car, to answering questions about what rooftop carrier would fit my car and the rack I was purchasing from Rack Warehouse, everyone I dealt with was highly knowledgeable and very nice. I have never owned a roof rack before and I was able to get it assembled and installed with their phone assistance. They advertise that they always answer the phone and I can tell you that they do. Dealing with the folks at Rack Warehouse made everything, easy! There is so little good customer service left these days, Rack Warehouse is bucking that trend and providing over and beyond customer service! And their prices are good too. Thanks Rack Warehouse!
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July 2024 by Kate Myhre
Rack Warehouse is amazing! Their customer service is top-notch and always goes above and beyond. I was thrilled with their selection, especially when they helped me find versatile rack products for my Subaru. Let your imagination wander – they truly have everything you need. I highly recommend them for a fantastic and reliable shopping experience!
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June 2024 by Greg Alter
There is a reason Rack Warehouse has earned exceptional reviews; they provide outstanding customer service/communication, and great products at a great price. I ordered two (2) Yakima "FrontLoader" racks for my mountain bikes. The racks arrived at my home in South Carolina exactly as described & so fast I thought Rack Warehouse was based across the street (vs their actual location in VT). I offer a wholehearted 5-star thumbs up recommendation to this great business. Thanks Rack Warehouse!
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June 2024 by Mary Ball
HORRIBLE! We ordered roof racks ($340.99) 2 months ago that NEVER arrived. And because USPS says the package was delivered, Rack Warehouse refuses to do anything. Their advice? “Go to the police. There’s nothing we can do.” Really?? Now we are out $340.99 for a product we PAID FOR but never received and Rack Warehouse couldn’t care less. If this company refuses to make it right for a customer who, in good faith, ordered from them and paid for a product they did not receive, they shouldn’t even be in business.
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May 2024 by David Pepper
Rack Warehouse did a big (for me) install. They were very attentive to details and took a lot of care to make sure that an issue that came up in the install was addressed.
In this world of fine-print and diminishing services they really stand out as a family business that stands by its reputation and work.
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February 2024 by Keegan Shirkman
Ordered a rack for a 2015 Elantra all the way in North Carolina. These guys called me, and emailed me saying their system said it wouldn’t fit.They figured out quickly that the correct part was simply under a different number and shipped it. It arrived about 30 minutes after the first shipment and after a little adjusting everything fits pretty good. I can even still open my sunroof!5 stars, would order from again.
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January 2024 by Ray Prendergast
We stopped in to research car racks for our rowboat. We got great service and great information so we'll be back
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November 2023 by Pam B.
Best price by far for some new rack accessories. Arrived quickly and in great shape. Would not hesitate to do business with the rack warehouse again!
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October 2023 by Kevin Donley
top tier
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October 2023 by Carter Ward
Super helpful staff and smooth buying experience.
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October 2023 by barbara zablotsky
Thank you Jared and John for your extraordinary service (installation of kayak rack) and your kindness.
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October 2023 by James
Rack Warehouse treated me very well! I had a few installation issues and they were quick to address the situation and send me out a few new clips. This solved the problem. Very attentive and highly recommended!
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August 2023 by PATRICK MORIARTY
I recently order a bike rack from Rack Warehouse. After placing order I reached out to customer care with questions and they were very quick to respond. Additionally I received my bike rack quickly. I will be using Rack Warehouse for my needs in the future.Thank you!??
