The Home Depot in Williston offers a wide variety of tools, appliances, outdoor furniture, building materials, and gardening supplies to meet home improvement and gardening needs. The staff receives mixed reviews; some customers report great, very helpful, knowledgeable, friendly, and extremely competent employees who provide expert advice and support. Specific positive experiences include helpful service with blind selection and cutting and a very pleasant rental experience. However, other reviews indicate a need to improve staff training, noting instances where service was refused incorrectly. Experiences with corporate services and product quality are also mixed, with reports that prices have gone way up, quality seems down, and installation issues have occurred. The curbside pick-up service is criticized as unreliable, with orders not being ready as expected. Despite these criticisms, the store is noted for carrying specific in-demand items and is described as having great staff who are very helpful in their collaboration to serve customers.
Ordering for curbside pick-up is a joke. Ordered items one evening hours before closing so I could get the following day. By noon the next day, still no notification that items were ready. Canceled order and went to Lowe's. Should have just ordered from there to begin with.
July 2024
I picked up a jackhammer at the rental office and had a very pleasant experience. I especially want to give a shout out to George who was very friendly and helpful, really feel like he went out of way !
July 2024
What happened to the knowledgeable associates who knew where things were and could recommend alternatives? At this point, I'd settle for one that didn't give me a blank stare when I asked which aisle something was in. Did covid kill customer service?
