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April 2024 by Graham Deutl
Electronics hospital dispatched a tech for warranty service. Tech was nice enough but clearly didn't want to resolve a warranty issue with my washer that was damaged in transport. His excuse was that they had to pay for parts upfront and wait for payment from the manufacturer. 10 out of 10 would not recommend for warranty. They just want the quick payout with minimal effort.
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March 2024 by Allan Graves
Hopeless . Phoned to ask a simple question. Wouldn’t talk to me because I was from a town in Vermont they didn’t service . Would have given zero stars .
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February 2024 by Gregory Gaul
Needed new igniter for Samsung gas oven. Few appliance repair companies service Samsung. Electronic Hospital responded promptly. Service was professional and complete. Would certainly recommend.
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December 2023 by Amanda Barber
I called to schedule an appointment to have my over the range microwave checked and repaired. I was given the number by a warranty specialist for whirlpool. The microwave has completely stopped working. I live in Barre, VT. The woman was rude and said “umm ya we don’t service in Barre, you would have to bring it to us.” It’s one thing that they don’t service the Barre area, it’s another thing to have been spoken to so rudely. I have read reviews about rude receptionists well it is true! I’d rather buy a new over the range microwave than give rude people any business!
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November 2023 by Judy Hemingway
Called to make an appointment to have our GE dishwasher fixed. We bought our dishwasher from Costco and this is the company they use for repairs. The woman who answered the phone "Nancy” was extremely rude and then placed me on hold while I was on hold I received a text from her saying she was not going to service our dishwasher and to call Costco & GE again. Would give it a zero star if it were an option. I would suggest not using this company.
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August 2023 by Rhonda St.Amant
They never return phone calls. They will ALWAYS say, "Let me get your number and someone will call you back." Don't hold your breath for anyone to call. They are very unhelpful and their service frankly sucks. Anything they have fixed in our home was broken again 3-6 weeks later.
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August 2023 by Andy Rossmeissl
Nancy was the nicest, most helpful appliance repair person I've ever talked to on the phone. She eventually even directed me to a way I could get my part for free on warranty. Thank you!
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June 2023 by Orlando Pacheco
This place look professional but know how me with my problem what my TV
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October 2022 by Jesse
I work retail and with customers all day in a tech company and know what happened to me today is extremely inappropriate. Baised your website you do repairs on electronics so I went to your store with a small item that needed some soder fixed maybe more. As soon as I walked in the representative blurts out "we don't work on speakers!" I said, "ok, it's not a speaker it's my nephew's Borg Cube mini fridge that got messed up from someone else trying to repair it." She told me that they don't work on anything in house anymore and all techs are always out. She dismissed me, treated me like she was disgusted to see me and wanted me out of the place right away. All she said was sorry you have to contact the manufacturer and when I said you can't anymore and if she had any places she would suggest she just said "well sorry" turned her back to me and walked away. I'm now hunting down your competition to try and get this fixed for my nephew and sadly feeling the need to give a poor review. For a place that's supposed to be a electronics hospital your bed side manner is dehumanizing.
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October 2022 by Janet
I cannot say enough good things about the Electronic Hospital. Helped me with a TV repair problem. Excellent customer service, communication and timeliness. I hope I never need them again, but if I do, it was worth the 60 mile drive. Nancy is the best. Thanks.Service: TV repair
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June 2022 by Sue Wilbert
They have help us in the past they couldn't on. This repair had great conversation with clerk
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June 2022 by Realspider321
Don’t work on all tvs
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January 2022 by Brent Truchon
Disappointing- Admittedly there was a lack of communication between the vendor and the people at the Electronics Hospital. They were timely in their response time but frankly, the owner was "short" and seemed unwilling to support me as I looked to efficiently problem solve. The vendor (Amana) generated an appointment, confirmed that my product was under warranty, and provided a service appointment. The EH then told me that the product might not be under warranty (it was scratch and dent but the label clearly stated it was) and that I needed to provide additional documentation. I'm not sure who is to fault but having the people at the EH tell me that I needed to take up the issue with Amana was disappointing. The contract is between the Vendor and EH- that they were not willing to facilitate this and put this back on the customer (after already spending a couple hours of my time) seems backwards. EH cancelled the service call which means that I will now need to reach back out to the vendor. I can't provide a recommendation for EH.
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January 2022 by Michael Zakaras
Was very pleased with Electronic Hospital. Our fridge stopped working on Saturday, we called first thing Monday and Tom successfully diagnosed the problem over the phone, ordered a part and came the very next day to get everything working again. Would recommend!Service: Refrigerator repair
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January 2022 by Blake
In response to comment below: If I am outside your service area, why did you call me in the first place? Also, I "tampered with" my dryer only after over a month had gone by and no one had called back, even after repeated calls to warranty servicing company (Costco/Whirlpool, not you). The thought was, if I can replace the two common failed parts, then I could save everyone a lot of time. Unit was under warranty, but I bought parts and replaced. This replacement took about 15 minutes. It's a little more difficult than changing your windshield wipers, but not much! Obviously, I had no idea this would void my warranty, or I would have continued to wait and hope someone would call me back. But, YOU knew this, and even tho you refused to come to my house (because Whirlpool doesn't pay you enough, according to you), you still told them I tried to fix it. "For liability reasons alone, not to mention he's not in our service area, we refused the service call." No you refused it because you weren't going to get paid enough. When I told you what I had tried, you responded, 'oh that's what we would have done.' I only mentioned what I replaced to try to help you resolve the problem. It was a jerk move on your part. And honestly, the fact that trying to fix your own appliance voids your warranty should be illegal.*If anyone is still reading this, buy your appliances from a local place that services their own sales. You may pay a little more upfront, but considering how poorly made today's appliances are, it will pay off in the long run.*
