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December 2024 by Once Upon a Child Williston
This is the best bank of all time. Every employee is so helpful and friendly. They are always happy to help with my never-ending bank needs. I’m so happy to have found this branch :)
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November 2024 by Teerdha Pati
Extremely disappointed with my experience at the Williston location today. I had an appointment to open an account and was asked for a document that was not mandatory on the checklist given to me, provided I had other forms of identification. The staff member asked me to go home and bring it, and while I did a 1 hour drive back and forth, the bank decided to accept a walk in customer. Once I reached they told me that i would have to reschedule my appointment for another day. Everybody's time is valuable, and it would have been better to say hey just let's reschedule for another day instead of saying 'we would be open till 1 and come back anytime before'.
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July 2024 by Morgan McKean
I always make the drive to this location from Burlington! I didn't catch her name but the young woman behind the counter today was so sweet, thank you for giving me a laugh today!
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July 2024 by Javier Albarran
I’ve been with Chase , even before was chase, was Washington Mutual and even before that, it was if I remember correctly Wamull or Wamulla. Any ways, and has been and still a pleasure walking to any of those branches with a warm embrace welcome.
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May 2024 by Ashley Papin
My husband and I went to this branch to open a business account and had the nicest time. Every single employee was lovely! We had to bring our one year old son with us (not ideal), and they were all welcoming and even helped us keep him entertained. Drew was knowledgeable and kind, and the branch manager Shane came in to introduce himself and was great as well! Though this is a large banking company, it does seem like they are trying hard to focus on small businesses in the community and we are excited for our banking relationship with them!
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April 2024 by Joseph Barton
I had to wait 15 minutes to cash one single check present two forms of photo ID and then pay $10 for the privilege
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February 2024 by Jill Gillis
Annie was so awesome. Friendly and smart. Highly recommend
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January 2024 by Anthony N
Sarah was quick, friendly, and knowledgeable. I had an appointment to set up an account and she got me in and out of there in no time at all.
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November 2023 by Dump H.
I was a happy Chase customer for many years--until I took out a mortgage with them. These clowns are wholly ignorant regarding local mortgage and tax laws. I wasted several thousand dollars at closing, and will be spending thousands more every year than expected, because of their incompetence. The Chase "Executive Office" received my complaint and proceeded to mansplain to me how taxes work (like I don't know) and spewed inaccurate corporate-speak without a single word of apology or effort to remediate the situation.I've closed all of my Chase accounts and am counting the days to refinance the mortgage so that I never have to deal with them again. I regret not staying with a local lender and won't be making that mistake in the future.Edit:I had to call Chase to prompt them to reassess my escrow, which they should have done 6 months ago, and my monthly payment increased 19%. I cannot warn everyone enough to avoid Chase for any home purchasing needs. Stay local.
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September 2023 by BRIGHTON FOUR
I went in to deposit some checks into my well-established checking account and without explanation I was told that I had to wait a number of days for the funds to clear. There were no customers at the bank but I interrupted a chat that a suit-wearing Chase rep was having with a female rep. It felt like I was disturbing him, but I needed service, so he passes me off to a very young man (who was "hiding") who led me to his teller window. That youngster just wanted me to go away. Maybe the guy in the suit was making plans for a tryst with the lady... No "thank you" or other type of goodbye. Maybe the teller wanted to finish his tuna sandwich. So sorry to have disturbed you!That (Williston) branch is going to close—not enough customers and the lazy humans employed there help to sink that useless branch. Foolish me for opening an account there for a 300.00 bonus. That branch (or a twig?) will be gone within a year...unless they like to operate branches in the red.Back to TD I will go—they have their issues too but at least there's branches in almost every town with employees that feel like working for a living instead of chatting with co-workers.I never had these problems at TD and was able to cash large checks without being made to feel like a scammer.Just because Chase scams people, it doesn't mean that the customers mirror them. You're projecting, Chase.I have to say—what a neatly kept establishment. Easy to keep clean without all that annoying customer foot traffic!It gleams! I've been to funerals where there were more signs of life.Banking at Chase is like shopping at Wally-World—same quality experience. Expect the worst at Chase in Williston and you'll never be disappointed.
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September 2023 by Marcel Michaud
I’ve been coming here for a while now and haven’t had any issues and everyone is extremely friendly and helpful
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September 2023 by micjakes1
No after hours ATM.
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July 2023 by Brennan Murphy
I was a happy Chase customer for many years—until I took out a mortgage with them. These clowns are wholly ignorant regarding local mortgage and tax laws. I wasted several thousand dollars at closing, and will be spending thousands more every year than expected, because of their incompetence. The Chase "Executive Office" received my complaint and proceeded to mansplain to me how taxes work (like I don't know) and spewed inaccurate BS without a single word of apology or effort to remediate the situation.I've closed all of my Chase accounts and am counting the days to refinance the mortgage so that I never have to deal with them again. I regret not staying with a local lender and won't be making that mistake in the future.
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March 2023 by Carnomaniac
I don't understand the 1 star reviews because this is the best bank branch I've ever been too. They care about me over my wallet. They are good people just doing their jobs and I appreciate them all.
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March 2023 by Carolyn Bever
I love chase! I am not sure what others are talking about with customer service. I feel like they go above and beyond with me and my business needs. It’s been a night and day improvement from our last bank. I will never change banks again. So relieved to have a Chase in vermont finally!
