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August 2023 by Vikki Alexander
I love this small town post office. I'm there every week. There's never a line. I always exchange pleasantries with them. Yes they have weird hours but they open early so you can get there before work. I'm grateful there is one here in town. Thanks!
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December 2021 by armando vilaseca
Nice having a post office near by & have always had nice service and pleasant interactions.
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January 2021 by Jeff Williams
If it where possible to leave negative ratings, I would. Cutomer service is awful, my neighbors get my mail and I theirs, I've had important items mis-delivered and almost every time we have a free postage label, it gets returned for additional postage. I've eve found my mail on the ground in front of my mailbox. Bring these things to their attention and the response is pretty much "oh, well." I like living in Westford, but the post office leaves a lot to be desired.
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February 2019 by Jamie Theriault
I wish there was a Zero rating. Once winter hits if you see snow you can expect NO MAIL! Completely unacceptable. I have a small car that can pull up to my mailbox but for some reason the Westford post office can't. They have left my outgoing bills in my mailbox.......I now drive my outgoing mail to the blue dropoff boxes in Essex on my way to work; just so I know my mail will go out. I have received multiple neighbors mail including mail from the previous owners of my home that lived here over 6 years ago. They charge me for overweight mail that I recieve but did not send. I love living in Westford but honestly wish our postal office would get back on track........Do your job and DELIVER THE MAIL!!!!!
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November 2018 by George Elliott
Terrible customer service, 1 star is too high for this location. I have had constant issues with the staff with "setting my mailbox" to the perfect height for them, yet even when it is at the correct height they don't deliver the mail. They will try to charge me for excessively heavy mail (instead of the mailer being charged). I wish this office would get audited by the USPS!!!
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October 2018 by Klaus Nierle
Post office counter person has unacceptable lack of customer service, counter person bullies customers by having them wait without reason, overcharges postage. We now go on foot to Fairfax with our packages which is a 10 mile walk.
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June 2018 by Kristen Elliott
Never open, poor customer service, additional charges from free-shipping/prepaid mail from 3rd party vendors. If I could do away with my mailbox entirely I would.
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August 2017 by Jason Hatin
Charges me for packages that are free shipping every time. Even charged me to send a flat bday card. I worked in a post office and my father is a manager at another post office, neither of us have ever seen anything like this.
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February 2017 by chad geog
They are never open and keep charging me for my package that are free shipping
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June 2016 by Adam Cross
Even though I have informed this postmaster (twice) that the previous owners of my home no longer live here I continue to get mail for them. Not only that but I get the mail of my neighbors as well. On top of that there have been two incidents where their logic/processes have lacked consistency and they are completely oblivious to it.
