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September 2024 by Mark
I’ve been ordering from Rovers North for years, without regret. The guys always try to help me with questions (I’m a do it yourself mechanic, and I always have parts questions) and are very friendly. Good selection of inventory, and prompt shippers of product. My local foreign car repair shop admittedly orders from Rovers North as well. That tells me the pros use Rovers North too. Will definitely keep doing business, and recommend!
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September 2024 by James Kelly
The best place to buy Land Rover parts in the US. Their point of sale system allows you to purchase parts all the way up to your credit limit
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September 2024 by Mustang Monthly
While they are not a bad company, theyre poorly organized. They sound lazy and unhappy over the phone, their parts are mostly overpriced and sometimes there are deals. Their website is poorly organized, and their ordering system over the phone has on occasion taken up to two and a half hours. ROB is the guy that i am pointing the finger towards the most. Ive had payments bounce to them and them only. using multiple cards, waiting days sometimes weeks for updates. Its a real shame because theyre a local brand and company that people should be able to rely on. That is not the case with my experience. Best to use UKARAUTO instead of them.
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October 2023 by Kurt Endres
Always helpful with great advice
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October 2023 by Nilton R.
Title: Frustrating Shipping Delay and Disappointing Customer ServiceReview:I recently had an extremely frustrating experience with Rovers North core charge, shipping and customer service. Firstly, the shipping of my order was significantly delayed, causing unnecessary inconvenience and disappointment. Despite me paying for 3 day timely delivery, my package was never shipped, without any explanation or updates till the day my package was suppose to arrive.To make matters worse, their customer service was incredibly unhelpful and unsympathetic. When I spoke with Rob I inquire about the delay, I received vague and dismissive responses first time the email didnt go throug. Second story is that I provided the wrong email address (some how he was able to guess my corro email 3 days later). They showed a lack of concern for my situation and failed to provide any meaningful assistance or resolution.Overall, this company's shipping delay and poor customer service left me extremely dissatisfied. Their inability to meet their delivery commitments and their unresponsive customer support tarnished my overall experience. I would caution others to carefully consider these aspects before making a purchase from this company. Please read the fine prints as they have a core charge policy that you will be charged for after u make the purchase. I sincerely hope that they take this feedback seriously and make the necessary improvements to prevent future disappointments for their customers.If you have any more questions or need further assistance, feel free to ask!
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September 2023 by Peggy Irelan
Amazing staff, very helpful, knowledgeable and friendly.
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September 2023 by wade c
Pete gave me THE best free information regarding my Land Rover I have ever received. Thank you for taking the time, even though I did not end up purchasing a product today. Companies do not understand the tremendous value that customer service in other areas of expertise adds, even if it does not lead to an immediate sale. I will continue to be a loyal Rovers North customer for this reason, even if my purchases are a part here or there every few years. These are the companies who you recommend in casual conversation, vs the ones you remember who did not want to help with a problem. Thank you very much
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October 2022 by BRIAN MOODY
Very helpful and organize.
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August 2022 by Mark M.
This USED to be the Place i called first for all my Rover parts needs . i have noticed in the last year that the staff answering the phones are often short, apathetic and even snotty . They used to be a 5 star outfit . Sad
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August 2022 by Candice Slatt
The place to call for land rover needs!!! Shannon is my go to, just awesome!! Excellent customer service and very knowledgeable!! #landrover #defender
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October 2020 by Raffle Back
Great customer service and they have good prices
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October 2020 by S N
Always have had a positive experience with RN. They are usually able to add items to invoices if hasn’t been shipped, and have processed cancellations/exchanges very well. I like supporting a domestic company.
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September 2020 by S Noble
Always have had a positive experience with RN. They are usually able to add items to invoices if hasn’t been shipped, and have processed cancellations/exchanges very well. I like supporting a domestic company.
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July 2020 by h h
Had a bad review kicked off another site because rovers north objected it,Wrong parts overpriced gets old,After april review, a seller there stalked every post negatively on fb, finally blocked him after he admitted being a seller.Not good business.
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June 2020 by Justin Craig
While I've only placed two orders from Rovers North, I'm sure I'll be placing many more as a Defender owner. Originally I was comparing the selection and pricing from the UK with the offerings of two other well known Land Rover suppliers. The other US based suppliers were either 10x the cost or failed to respond to both email and phone calls. I rebuilt my top end using parts sourced from the UK before I found Rovers North. Not only have the prices been completely reasonable, I'm finding the selection to be well curated and exactly what I need. With my most recent order, some Old Man Emu suspension upgrades and CV joints I received a ship notice same day. My last order was also shipped quickly and completely. Stoked to have a supplier stateside!
