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October 2023 by Louis G.
I purchased some items from an auction and they charged over 250.00 to send to Denver, CO and took over 1 month to receive. I'm still waiting for the items I ordered.
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September 2023 by Jocelyn G.
I was in an accident and needed remote help with a fax to access medical records. Once I explained my predicament, I received the nicest customer service and follow-through. I really appreciate the professional and kind assistance.
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September 2023 by Mike Place
Kind, conscientious and community driven owners. Fun environment and caring staff. I am probably biased as I am recently a part of said staff, but I have seen in this business a level of care and love that I find to be rare.
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November 2022 by Jim Pitman
I made a special trip to Pack and Send Plus to got a quote from them to ship a guitar. $130.00 was the written quote. I billed the guy buying it from me for that amount. When they actually packed it, the cost went up to $276.00. When I complained they said "I told you it was a gross estimate". Surely off by over 100% is gross. When I complained again they knocked it down to $178.00. I ate the $48 loss since I had already received the money from the recipient.
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November 2022 by Kira Krier
The new owners of this place are awful! No customer services skills at all. Second time with horrible customer service. Packages not getting there when quoted. Today couldn't even do a copy job without messing it up. I miss the old owners.
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May 2022 by Katya d'Angelo
I have all of my business marketing printing done here and wouldn't go anywhere else. The quality is top notch, and they are very communicative if there are any questions about what I want. The turn around time is usually in a day or so, and everyone is always super friendly.
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May 2022 by Sarah Coshow
The new owner is fantastic, friendly and excited to help get things done. I will use them often.
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April 2022 by Edie Dunbar
They always treat me so Awesome and caring an go out of their way to help me with what ever I need....I m a little past retirement age an they go above and beyond to show me respect!!!! I ♥️♥️♥️ This store!!!!!
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March 2022 by Rob Murray
This place used to be a community staple, but the new owner is disrespectful, and they’re incapable of sending items in a timely manner. I was mocked and ridiculed by the new owner Tyler for trying to send a package, and having reasonable expectations like a receipt should be issued when taking someone’s possessions or that an item be sent within 24hours of receipt. Dropped off an item to have them pack and ship at 4pm on a Wednesday. Rather than be given any receipt of said item being in their possession, it was placed on a table in back and I was told I’d get a call. I was a bit uneasy, but it’s Waterbury maybe they’re busy they’ve been good in the past. The next day I show up since still no call, still not shipped, and am told they don’t know how to pack it (have shipped the same item from the same store prior) and that even if they did it wouldn’t go out until after 4:30 so 24+hours after receipt. Ultimately had to take and ship myself via UPS in Stowe. A first for me to be mocked by the owner of a company for trying to support the business.
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March 2022 by Derek O'Kanos
Folks were super helpful, got my prints same day, and they looked great! I'd highly recommend P&S+ to anyone!
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March 2022 by Rob M.
Brought in an item to be packed and shipped off. They took the item and told me they were busy and would call me with options/checkout over the phone. I was a bit uneasy leaving it because they gave no receipt, no idea when it'll be sent/received, and I don't love giving out my credit card over the phone, but have used them before so left. After a few hours no call, I call and the same employee angrily told me that he's the only employee working and they'll pack it the next morning. The next day after no call I go in to try and figure out what's going on, and the owner tells me they don't know how to pack it (a basic square steel electronic device), and I should have expected it would take over 24hours for them to pack and send something (what??). So rather than shipping my device, or apologizing for their mistakes, he then begins to harass and berate me ultimately resorting to petty name calling, even though I had been civil and just wanted to send my package. I the. took the item back, went to UPS in Stowe, who were able to pack and ship it and hand me a receipt in about 2 minutes time without calling me names or acting like it was an insane request. This place used to be great, but the new owner clearly doesn't give a ****. Sad to see a neighbor and someone on the board of Revitalizing Waterbury actively making an effort to make our town worse. Update: the owners statement below is completely untrue. And asking me to apologize for his failures as a business owner and a neighbor is beyond insulting. I left the item at 4pm a time I was the only person in the store, and two hours before they close, and was not told it would not ship out, let alone that it'd be more than 24hours... I asked the employee if I needed to fill out the needed by box as I wanted to discuss options and he said leave it blank we could do that when he called (he lied about this to Tyler when asked in person). This was not last minute nor during a rush, nor was Tyler present. I in fact saw UPS pull in as I left, so hard to claim it was after pickup. I called 2 hours later before they closed wondering why I hadn't received a call, 2 hours seems more than enough time to wrap something in bubble wrap and place in a box. I was given sass telling me they only had one employee and had "antique guns" waiting to be shipped, not sure what that has to do with my order, but seemed important to the guy as a rationale for why he didn't package my item. He said it'd go out in the morning though. I came in an hour after opening (I guess technically that's minutes, but usually when it's 60 or more we use hours?) The "scene" I caused was asking him to package and ship the item while we waited, since all I ever wanted was to ship my item. To which he refused telling me he was incapable. The item was a 100% discrete analog audio amplifier, not a computer chip, or even microprocessor on the board so again, pretty obvious lie. Further I asked to talk to the owner to discuss the poor business practices (not providing a receipt when accepting valuable items from clients, or letting customers know that an item won't ship for days) and insulting behavior presented by his employee, also because I know he's new to town, I wanted to say hello and introduce myself to a neighbor. Instead of having a discussion he berated me, and was in fact the one making a scene, I walked out of the store in silence/disbelief with him yelling "goodbye ROB", "Have a good day ROB" literally yelling over the sole other customer (whom somehow they had no problem packing her item as we waited). Needless to say the statements and tone were extremely loud/sarcastic/disingenuous, and hard to say I'm making a scene when he's the only one yelling. All in all, I'll revert back to the fact, the same item I was in and out of UPS within 10 minutes despite only one employee and others in line ahead of and behind me, and the item was en route within hours not days. Certainly worth t
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January 2022 by Pe M.
It's a big world and there's good and bad everywhere; factor in people's personalities; Unemployment, covid and the rest; Nothing's perfect. Here is the email I wrote to them after I received my package. "Not only is the print in mint condition but your experience, care and meticulousness in packing and shipping clearly showed and was exceptional; our concerns about the winter weather and rain were also handled perfectly. I am really glad I spoke to John, I believe his name was, about other shipping options which really made a difference in the total package shipping costs in these hard times, Bravo. Just to let you know we never doubted your expertise and capabilities, it was just the amount of time to get this present to our aunt that was a concern, she loved it. The only thing besides thank you I can say to you is "Never Change". Because of the service that I chose, this lithograph, in a very strong tube passed through at least 5 of the United States in the middle of winter, that is Vermont to California, and arrived on time unscathed; And all for a total price of $38 you can't beat it, and all by telephone and email. here's a tip for all of you: whether you are on the phone, writing a text or email, keep a smile on your face no matter what, period. Just think about what would happen if you had a smile on your face when you met these people in person. This was my New Year's resolution for 2021 and it goes a long way in this world. Peter M
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December 2021 by John Manning
Recently, I had to ship a very fragile and very important package for the holidays. I was recommended this company by a friend and boy was I glad I was.The owners, Tyler & Mae went absolutely above and beyond and the package arrived in perfect shape!The prices were competitive and you definitely get what you pay for and that has never been more true here with the quality and expertise I received.I'm proud to support a local family owned small business and quite frankly, if they decided to charge even more I wouldn't hesitate to continue to use them. My experience was that special.
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December 2021 by DJ S.
Great service here and great ownership as well. I needed shipping fast and on short notice and man did they deliver, Tyler the owner answered my call and was very accommodating to my needs. Not Only did I get my merchandise in time for the big game, it was packaged correctly without any possibility of damage. I think the prices are fair and will use them in the future for sure. I know some people only leave bad reviews but for us level headed people with integrity we like to share the positives. Great job and keep up the great work!
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November 2021 by Jon C.
This is a difficult company to work with, but I understand it is under new ownership and they are learning as they go. Pricing is far above the industry standard, and when I recently tried to request a more competitive price, co-owner Tyler Keefe responded with a very sarcastic and totally unprofessional attitude. When I told him I was unhappy that the company was charging more than the average rates for shipping, he literally threatened to charge me even more if I didn't agree to his original pricing. YIKES! That said, after my initial interaction with Tyler, co-owner Mae Keefe contacted me to try to smooth things over, which was appreciated. Tyler Keefe himself never apologized, which would have made me feel better about the overall interaction, but I want to credit Mae with taking a more diplomatic posture toward customer dissatisfaction. After speaking with her directly, I feel that both Tyler and Mae are people I could be friends with had we met under different circumstances, and I honestly wish them the best. I know the business of being a shipping company can be stressful. As a consumer though, I'd recommend a less hostile attitude when dealing with unhappy customers, especially when pricing is objectively higher than the average rates. There's no law against charging more than your competitors, but a negative reaction from some consumers should be anticipated and dealt with in a mature fashion.
