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August 2024 by Kevin Scott
I just need to make this clear:
This review and rating is NOT asssociated with this individual location or staff, but with the corperation itself.
Verizon likes to shield itself from criticism by putting local retailers on the frontlines to interface with the angry public.
I came to say this...
Verizon has the most insultingly bad customer service in the world.
They force you to talk to robots. When the robots don't understand you, they LITERALLY hang up on you. I can't believe how RUDE a business can be and still exist.
And when you do finally find your way through the labyrinth of phone menus and automated scripts that have nothing to do with your problem, you find out they're closed.
Verizon does NOT care about providing customer service. They do NOT care about people. They ABSOLUTELY discriminate against people with speach impediments and auditory processing issues and other disabilities. The whole business needs to be burned to the ground.
I hope every executive at Verizon some day deals with the same wretched miserable life we have to deal with under them.
Verizon earns 130 BILLION DOLLARS a year. Until some of that is used to fund actual freaking humans to talk to for customer support, this review remains at 1 star.
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August 2024 by Aaron Altmayer
Very rude
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May 2024 by Brian Lynch
When a salesman recommends a expensive screen protector and says if it breaks.....just bring in for a new one.....is a LIE......just happened.....have to wait 2 weeks for the new one and had to pay $10 for shipping.....Just tell the Truth!!!
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April 2024 by Rebecca Ziegler
Second time trying to go here during open hours and finding the store closed. Checked on google and with the hours listed on the door. Extra disappointing because I need to coordinate my visit with other members on my account.
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February 2024 by Shaena Lyon
Great customer service
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November 2023 by Melanie Childs
I have a different opinion of the guy who works in the Verizon store in Springfield, VT. He was rude from the time I walked thru the door. He raised his voice to me, he argued with me and his customer service skills are terrible. I got sick of him raising his voice and walked out. He continued arguing with me as I was walking out. I ignored him. I will NEVER go back in there and I will tell my friends not to go in there either. He needs a reality check on how to treat customers. He's a real jerk!!!!!
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October 2023 by Barbara Blanchard
Very friendly, go out of way to help the seniors understand these cellular phones. A big difference from the old fashion wall phones but allows more freedom.
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September 2022 by David Reffi
Went in for a charger and walked out with a better understanding of my bill and the services that I am being offered with my plan. Definitely will be going back and using this location as my Verizon store.
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September 2022 by CALEB ZIMMERMAN
Unhelpful
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September 2022 by Tracy Atwood Sales LLC
Super fast and efficient?
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September 2022 by Marlene Handly-Stack
Great but expensive.
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April 2022 by Missy Lawrence
Both Stephan and Justin were knowledgeable, friendly patient and made the experience in the store fun. I would highly recommend this location to anyone looking for assistance with their Verizon phone.
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April 2022 by leslie lassetter
They don’t call you back. 2 out of 3 times, I was promised a call back and it never happened. 3rd time, they answered the phone, had the product I needed, & then I drove 1/2 an hour to the store. Phone & hotspot are nice. Service can improve.
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December 2021 by Lisa Putnam
A big thank you to Stephan for helping me with the purchase of my new phone! He made the transaction go easy and didn't mind my basic questions/answers regarding the technology about the new phone. Thanks for my Christmas gift to me!?
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October 2021 by Sommer Sales Inc
Super fast and efficient?
