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September 2024 by Marsha Davis
Pathetic. The woman was very rude and disrespectful and of NO help. Needed a certain supply and didn't even try to accommodate. Went to the Williston UPS Store - Garrett there was very helpful and great customer service.
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August 2024 by Kerry Elizabeth Swift
No Fed-Ex drop box. Clerk says they are privately owned and can’t make the change on Google.
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July 2024 by Gotcha lol
UPS is the most unreliable delivery company in Vermont. Don’t trust this company if you manage a business. Best to support USPS or FedEx - both offer sustainable delivery times, dates and ultimately your products actually arrive. No more worthless UPS customer service, lies about delivery or other false narratives they push to shadow their inadequacies of being anything short of reliable.
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June 2024 by Anna B.
Drove 3 hours for a notary appointment I had scheduled here, only to be told on arrival they don’t have a notary. Absolutely unacceptable.
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May 2024 by Kallene Ryan
Every time I come here the customer service is abrasive and frankly unsupportive
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May 2024 by Jason Katz
Very rude customer service. Employees do t care about their jobs or other people never go back again.
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March 2024 by Christopher Page
FRAGRANCE ALLERGIC FOLKS This store has started using a plug in and is no longer safe for us. UPS please remove your plugin so you don’t cause and allergic reactions. I will not be able to return to your store until it is removed.
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March 2024 by Alex Germek
Never had any problems with returning Amazon items, and every package I've had shipped arrived in good condition. I did a pack and ship with a picture frame once and was so impressed, everything got there and was really well packaged, no damage to the item. Only issue is they can get very short staffed at busy times, but even in these instances the employees I've worked with are still helpful.
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March 2024 by Judy Alexander
Convenient and easy
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March 2024 by Philip Yazbak
Helpful staff. Was able to get the notary signature I needed. Decent location.
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March 2024 by Jess Willis
Lisa and the crew in South Burlington are friendly, helpful, and incredibly hardworking. They are the absolute best! Thank you for all of your help.
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March 2024 by J Rothschild
The only lady who is the notary is a racist. Upon asking her for her notary service she interrogates me about my legal document even after telling her it was legal paperwork she insisted on reading it. Then followed by asking me if I was a Vermont resident to then deny me and tell me to go to a different location for a notary. She never once asked for my ID she never allowed me room to explain what I was doing she just refused. And went on to help the other white people who were next. I’m good with ever going back to that location. UPS should be ashamed for these type of people as representatives.
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February 2024 by Michelle Finneran
I came here to ship some glass decantersI had been assured that there was someone who knew how to pack fragile items.They did a great job. Decanters arrived without a crack or chip. And fast.Receiver thought it was Bubble Wrap Master Class.Not cheap, but I paid for the expertise.Thanks.
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December 2023 by Irene Mattos
Second time I go there to return something to Amazon. Last time gentleman who helped me was nice and professional in the transaction. Today I waited in line and notice the older lady who was working was rude overall during transactions… when it was my turn she asked me if I was going to send my return without an Amazon package when I said since last year or more Amazon returns are done in the original packaging…. She was rude saying they did not care there, that my business was with Amazon. She was cutting me out any time I tried to explain extra packaging was not longer necessary for Amazon. Well, it obvious she was not happy working today.. she acted very unprofessional. I have used UPS offices for 20 years and this was the first time I had a bad Customer Service. Sad!
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September 2023 by Jim Cossitt
Good service and friendly staff
