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June 2024 by Bob New
I want to love Pet Advantage, but its glaring issues make it difficult to support at times. Some of the animals are kept incorrectly in subpar containers and enclosures, with not enough important maintenance. Many of the reptiles have harmful mites, and most of the fish are guaranteed to come sick. I have heard that Pet Advantage is knowledgeable of their tank system being infected with ick and fungal issues, yet they do not take any initiative to find a solution and pass the burden to the customer. I love to shop local and avoid big-box pet shops such as petco and petsmart, but the high prices and disregard for healthy animals makes it less and less tempting to shop there every time a new fish dies to an illness. They do offer refunds within a week for fish if you bring the dead fish and a water sample with good parameters, however I have had difficulty in the past getting my refund with specific employees. Overall, the younger staff that works there is quite passionate and knowledgeable and I love having a local independent pet shop. Hopefully Pet Advantage gets their stuff together and animal care improves soon.
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June 2024 by Captain Savage Aquatics
Great pet store! Very friendly staff! Extremely knowledgeable and very informative! I have bought many things from the store and I highly recommend them!
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May 2024 by bill premore
Love this place. Super friendly and helpfull staff and willing to get you whatever your pet needs are. Petsmart fails in comparison!!
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May 2024 by Sharon D
Highly recommend, welcoming staff.
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April 2024 by Stuart A Johnston
Amazing pet shop. Knowledge staff. Lots of small animals, fish, reptiles. A bit cramped but great selection!
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April 2024 by david quaglietta
Amazing customer service!
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April 2024 by Joe Gargano
On April 25th, I had a negative encounter at Pet Advantage. A staff member in the fish department mocked my pronunciation of a fish's name, despite there being multiple accepted pronunciations in the aquarium hobby. Additionally, the overall atmosphere of the store felt unwelcoming. Despite spending over $60, including $30 on a betta fish, I was surprised when they attempted to charge an extra $1 for the fish container. This treatment was unlike anything I've experienced in my lifelong patronage of pet stores. I typically support local, independent stores over large chains, but this experience has left me reconsidering where I spend my money.
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April 2024 by shawn cochran
This place is absolutely amazing!! Great staff who all are quick to help you feel like family!!! They are more than willing and understanding!!! 10/10 recommended!!! Best pet store in VT!!!
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April 2024 by Tiana Sprague
Went to the Pet Advantage to update our sons fish tank. Great selection of fish and decorations. Gabe is very knowledgeable and helped our 5 year old pick the fish that would do best in our set up and was very patient with him. Would definitely recommend going there for all your pets needs!
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March 2024 by Eric Hazen
Gabe the owner has always been a huge help with all my pets. Always informative with real life experience and knowledge. Always has what ever I need in store. Staff is very friendly and professional. The animals and your pets will always be their priority above all else. This is a place you can know has knowledgeable staff also not like going to a petco or some other random franchise store. For reference I own a 4 year old python, a cat, and two dogs. Previously a tarantula that made it to 12 years old (which is a good long life for a tarantula) thanks to the information I got from pet advantage alone.
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March 2024 by angela watson
Very knowledgeable about cats & dogs. Got what I came for. Close 2 PETCO but that place was awful. I'll be coming here instead.
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March 2024 by Issiah L'Esperance
Bought a fresh water fish, looked fine at first, 2 days later it’s dead from a swim bladder infection/disease. It was swimming funky and the staff worker said it was normal, my tank is very clean there’s nothing in the tank that could have caused this. I spent $30 for nothing, pretty pricey for a sick fish and lying to a child. I’ll never step foot in this store to buy wildlife again.
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March 2024 by Megan Ozog
Another pet store that shouldn’t be selling birds. There had to be twenty parakeets in a cage big enough for two to three at most. Many of them are overt weight probably because they just eat seeds and don’t fly. The bigger parrots are in cages big enough for parakeets. None of them are in flight cages. One of the birds was isolated. Better than Petco at least because the parrots had more space and weren’t isolated but if one gets sold then they might be isolated. Friendly staff but they should stick to fish and hamsters. Go to a place that specifies in birds or adopt. I hope pet stores learn that birds are intelligent like cats and dogs and stop selling them like merchandise.
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March 2024 by Sam C
Had a very negative experience where the owner is more concerned with making money than the health and wellbeing of the animals both sold and currently in the store
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February 2024 by David Punia
The Pet Advantage has been a go-to source for advice, boarding, accessories and food for our birds for almost three decades. The owners are very knowledgeable and meticulous about explaining to customers what to expect when they buy a new pet, and have been a great resource for experienced pet owners. They get to know their customers and know many of their customers' pets by name. Their pricing tends to be higher than the chains they compete with, but they long ago earned our trust when it comes to our "fids."
