-
August 2022 by Paul C.
My wife & I have been quite busy & unable to take our car in for quite some time. We specifically chose NEA because they inspect the vehicle & give detailed information on what needs to be done, when, & how much. I took a "while-you-wait" appointment & they finished within the time the quoted. The waiting room was excellent. It was clean and had coffee, snacks, & outlets to charge phones or computers.
-
April 2022 by Ariel D.
I had a tire puncture and a long road trip ahead of me (I'm not from VT). Justin at New England Automotive got me in quickly, fixed my puncture and got me on my way at a reasonable price. His professionalism is first-rate. He showed me the puncture, explained how it would be patched, provided advice on tire tread and eventual replacement, and pointed out a slight gouge in the sidewalk of another tire. First-rate business.
-
January 2022 by Mb M.
Very helpful and quick turnaround when other places were weeks out. Super friendly and honest!
-
January 2021 by Win S.
I am new to the area, had a relatively complex alignment problem and found the shop on the internet. The shop did an excellent job- quality work, fair price, on time. They were very organized and I shall return.
-
January 2021 by Falen Y.
Very kind hearted employees and a courteous and honest staff. I'll be back. Thank you Dominick
-
December 2020 by Johna G.
Needed snow tires for 3 vehicles. Had to wait a few weeks as the season had already begun. Dominick gave us advice, recommendations, and quotes. The appointed day came for the first car and it was smooth and easy. Same for the second and third. We're really happy with the professional and efficient service. We'll return in the spring for sure.
-
May 2020 by Ben S.
Great group. Very fair pricing, excellent communication, and great work done. Came here to get a set of wheels and tires to be mounted and they were very flexible on scheduling and also very attentive to detail. Rims are curb free after mounting on very low profile tires.
-
March 2020 by Brandon B.
I've come here for a few jobs, both major and minor. In each case, they've been incredibly kind and helpful. There is no pressure to buy anything you don't need, pricing is fair and transparent (and sometimes better than what you'd get from a 'budget' shop), and the work is absolutely top quality. They do a great job of giving you a heads up to things that may need your attention down the road. If it's a trickier job, they go the extra mile to do the best they can for you and are honest with you regarding your options and prices. I doubt you can find a better shop.
-
July 2019 by Steve S.
The toughest thing about writing a five-star review is... what can one say that hasn't been said over and over? This place is great! Their prices are fair; they are totally professional; they go out of their way to make sure repairs are only those needed. I'm a car guy, but I don't mess with air conditioning. The air conditioning in my Jeep failed suddenly and through sheer good fortune I landed here. Despite no appointment, they managed to squeeze me in during the recent heat wave. In a matter of minutes they diagnosed my problem and gave me a written estimate to repair. But the part needed wasn't immediately available so I would need to return the next business day. No problem. As a car guy, I was watching the ebb and flow of the waiting area very closely. What I saw was nothing but fair and honest dealing. No "upselling". No attempts to badger customers into unneeded repairs. In a couple of cases I saw them actually "down-sell" by persuading the customer that all they needed at the time was a less expensive fix. Honesty such as this is uncommon in the auto repair business. We hear stories and witness predatory practices in this industry. So it's VERY refreshing to see a business that's run above board, fairly, and honestly. Keep up the good work, New England Automotive!!!
-
July 2019 by Rowan D.
This place was beyond expectations. Fast, cost effective, and kind! They simply notified me about things that might need attention instead of doing it and charging me later. Could not recommend this place more.
-
July 2019 by A L.
after coming here for an oil change, i was upset that i hadn't come here for my previous services. prices are fair, are broken down transparently, and absolutely no pressure in adding extra services if something is discovered as an issue. Dominic helped me and he was an angel! can't recommend this place enough.
-
May 2019 by Netta C.
They've done work on both our cars, and we are super pleased. I appreciate that they remember my name, never talk down to me, try to do all they can to offer the best pricing, and do the job well.
-
January 2019 by Jayme J.
I had a fluid leaking out of my car, I brought it to New England Automotive and they figured it out very quickly. They cleaned up all the fluid that had leaked under my car and put new fluid in as well as tighten what needed to be tighten. All for a very reasonable price! I highly recommend them to anyone!! Thanks guys...
-
October 2018 by Stacey R.
Dustin and team are super friendly, fast and have integrity. Atmosphere is homey which made waiting pleasant... not your average garage experience!
-
September 2018 by Mary H.
If you have enough foresight to make an appointment a few days ahead, this place can't be beat. Excellent service, great prices. And they leave you a maple candy at the end :)
